Contact LEGO Support

I bought this game. Now that there are new levels I’m told I didn’t buy the full game. My kids see the new levels at $5 a pop and are disappointed they can’t access them. So I contact the company and ask about it. They can see when I bought the game, yet ask me to provide a receipt to prove I bought the game. They try to tell me I chose a smaller version of the game which is not true. I bought the whole game. If you look at the reviews you’ll see this is common practice for this game. Many many people have this exact same complaint and the developers response is it’s always the customers fault, we didn’t buy what we thought we did. Odd so many people are making the same “mistake” yet they haven’t fixed the situation. If I hadn’t already spent real money on this I’d delete it entirely. I spent $23 on this game ans apparently it wasn’t for the “full version” like they advertised. I had given this app a few stars because my kids like it, after emailing with the developers I’ve amended it to 1 Star because I can’t give zero. Not a good company to deal with.

I have purchased each “Set” as they have come out over the years on one device. I just set up family sharing as I have a new device for my youngest and want to move all his stuff over. This is the only game wanting me to repurchase each set OR all of a sudden pay 50 bucks per year. Even though it clearly states up to 6 people can use this app with family sharing. As much as my son loves and plays this game I refuse to purchase everything all over again. Update: I have sent all the receipts I can find as well as a video of the game fully unlocked on one of my devices. I am awaiting a response. Update: This issue is still being worked on, my ticket is not yet closed so I am not sure why the company has posted an update alluding to such. My last correspondence with CS was at 12:17pm today and I have yet to hear back. still cannot add the purchased items to other devices linked via family plan as of 6:30pm 12/10.

This app could use various improvements. First being that the “play pack” versions of the app should last longer. I just paid $6 for a version of Lego DUPLO to be unlocked. The VERY NEXT DAY that promo was gone and replaced with a new play pack. This is so frustrating. I’ve unlocked/payed for each section within the app for it to be locked right back the very next day. So frustrating to be throwing money away at a game that my son loves and learns from. Please change this so that we can actually enjoy the features of the app completely. Secondly the arrows at the bottom left and right corner are exactly where my son holds the iPad/phone. I think the arrows have a much better spot at the top of the page. Lastly the parent side of things should be telling us how long the play pack will stay available.