LEGO Status

Last Updated on 2025-02-06 by StoryToys Entertainment Limited

I have a problem with LEGO

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⚠️ Most reported problems ⚠️

Account

50.0%

Something else

50.0%

24 hour clock ⏰

• Some sets are unavailable

• Have to provide a receipt to prove purchase of the game

• Have to repurchase each set or pay 50 bucks per year for family sharing

• Have to send receipts and video to prove purchase

Mike Johnston 2022-12-14

We paid to unlock the whole App, but this has now locked again, 24 hours later. Help!

Showing 1-1 of 1 reported issues:

Common LEGO Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve LEGO network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the LEGO App
1. On android, goto Settings » LEGO » click [Force Stop]

Clear LEGO App Cache and Data:
1. On android, goto Settings » Apps » LEGO » Storage » click [Clear Data] option. This clears both data and cache.
2. restart LEGO.

On android, goto Settings » Apps or Manage Apps tab.
Click LEGO » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto LEGO » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch LEGO