ngDesk app not working? crashes or has problems?

ngDesk Status

Last Updated on 2021-08-09 by All Blue Solutions Inc.

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Common ngDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ngDesk app on iOS and Android devices. Solve all ngDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ngDesk iPhone Issues and Solutions

ngDesk iOS app crashes, not working, errors
ngDesk iOS app network issues
ngDesk on iOS has black/white screen

ngDesk Android App Issues and Solutions

ngDesk has errors/crashing/not working
ngDesk server network connectivity issues
ngDesk has black screen

ngDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ngDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ngDesk app crashes or not working on Iphone (iOS):

Close and restart the ngDesk app on iPhone
Update ngDesk app to the Latest Version for iOS
Uninstall and reinstall ngDesk iPhone app
Update your iPhone to the latest iOS version

Fix ngDesk on iPhone unable to connect to server/internet connection issues::

To resolve ngDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ngDesk black/white screen (blank screen) on iPhone:

Follow the ngDesk iOS app troubleshooting guide Here →

ngDesk Android App Issues and Solutions

Fix ngDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ngDesk app issues:

Force Stop the ngDesk App
1. On android, goto "Settings" » click ngDesk app. » click "Force Stop".

Update ngDesk to the latest version on PlayStore

Clear ngDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ngDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ngDesk.

Fix ngDesk unable to contact server/ ngDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ngDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ngDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ngDesk on android.

Solve ngDesk black/white screens issue on Android:

Follow the ngDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at All Blue Solutions Inc., developers of ngDesk.