Parcel Pending Mobile Reviews

The apartment complex I moved to has this “service” as part of the mandatory monthly community resident fees added to my rent each month which I wouldn’t mind paying for if it was a LEGIT service that worked as advertised…but it does NOT. Let me be clear I buy everything online from multiple stores daily! It’s been 8 months & it’s been crickets!! 🤨not even 1 false notification has occurred but I have had 15 packages that never came and I’ve received approx. 40-50 packages at my door step addressed to my various neighbors!! I don’t know anything about this “package locker” that appears to be the selling point for this scam! Like the lockers are present on the property but I’ve NEVER had any package delivered to them neither have my neighbors. So what am I actually paying for? Very surprised to see those 5 star ratings mixed with the real customer 1
star ratings🥸 that really makes the junk app look like it’s real! They could allocate a little more time during the work week to making this service work instead of making fake 5 star reviews. 🧐

What can I say , it used to be if I wasn’t home then packages would get turned back to the post office or just stolen from being left on my door. this app eliminated that with providing a safe secure way to still receive my mail in a timely
Manner.

I don’t know if it’s building or company specific I would say my only gripe sometimes can still be sizes of storage . I think some of them
Can be bigger based on where I live and I’m sure this is an apartment specific issue but you guys have really done a great thing with ParcelPending , well worth the setup fee charged .

Parcel Pending itself is a poor service with many package not delivered to the lockers but this is supposed to be a review of ParcelPending so I won't get into issues with the service. Last month I had to reset the Bluetooth settings on my phone and now I can't use ParcelPending to open the lockers. Also bar codes don't appear in ParcelPending anymore. I called support and the rep had no idea what I was talking about so I sent an email. I never received a response except for a survey asking how they did with answering my email. When ParcelPending worked it was the best part of the service but now it only gets one star because it's no longer useful and I can't get support.
Update. I resolved the issue on my own by uninstalling/reinstalling. Now ParcelPending is working again so I added a star.

I absolutely love ParcelPending I love that it notifies you when your package has arrive your package is safe and secure in your own personal locker and it gives you a passcode to type that sucker in and Wala abracadabra your locker is open you’re able to get your package it’s simple and easy nothing complicated.I would recommend this to anyone that the treats their package like their personal property for those of us who want to be sure sure that I packages in items are safe and secure!!!

I have been very satisfied with Parcel Pending notice. However I had oversized parcel, and I got notice saying it was placed in the management office, but nothing was found there. After calling customers service I went to check the parcel box location, then I found my parcel was there with broken box. I am not sure that was delivered status, or someone tried to open the box to see what it is inside. I wishes delivery person called me and noticed me that he/she left the box outside so that I can pick it up right away. This is something management should consider I. The future. Thanks!

I started to use this service for about a year now. It’s so helpful. No need to touch anything but simply walk by the lockers and hit “open locker”. One thing, I do have issues with is adding a roommate. My boyfriend doesn’t seem to get the same parcel pending codes, although I’m sure I can call it in to get some assistance. Would highly suggest to download ParcelPending .

The only downside to this perfect review is if the resident is disabled and uses some kind of walking assistance (cane, crutches) it is nearly impossible to bring it to the room...by yourself! I know we don’t live in fairytale world where things just magically float but wouldn’t it be nice to have the package appear at your door?
Just a fantasy but A+ service!

Just used the service for the first time. Picked up 2 packages. Received codes in ParcelPending . Easy to use. No personal contact in times of COVID-19. Our lockers are inside an office only accessible to residents so I feel completely secure. I can pick up my parcels at my convenience 24/7. Really great service and easy to use app.

This is a pretty good product. I suppose my building has a strange setup where there are 3 different “lockers” to pick something up. On ParcelPending it won’t tell you which locker it’s in A B or C unless you plug in your package number into one of them. Would be nice if ParcelPending could tell you ahead of time.

Otherwise I haven’t had any technical issues so seems nice in that sense.

This has been a handy app, but recently it has stopped working properly. I still get all the appropriate notifications, but the “Open Box” button has disappeared, which is a disappointment. Especially when I am trying to minimize how many surfaces I touch daily, it was nice to just be able to touch my phone screen, rather than the touchscreen at the parcel lockers.

Love ParcelPending! I especially love how I do not have to touch the screen to open my packages. I just turn my Bluetooth on, hold my phone close to the touchscreen, and open the locker! I strongly recommend using this feature during these trying times.

Update: Contacted support again over two weeks ago and still no response. PATHETIC!

I’m unable to login using ParcelPending and the support team doesn’t seem to care. However, I’m able to login to the website using the same credentials. ParcelPending seems to complain that my credentials are invalid and forgot password option says that my user account doesn’t exist.

Giving it one star since there’s no option for zero star. I expect better support especially when I’m paying monthly for it.

ParcelPending does not notify through the phone. All of the options are on and selected in Notifications and every other app works just fine. I have to rely on SMS messages to let me know when there is a package. Likewise, badges on ParcelPending do not work. Support has been terrible in this issue and their staff seem uninterested in fixing this. Definitely would not use or recommend this service/app if I had a choice.

ParcelPending works fine, but does not provide barcodes to scan. When I receive text message notifications of packages that have arrived they include a barcode to scan, making retrieving the item much faster. Without the barcodes, the push notifications from ParcelPending are kind of redundant.

Love ParcelPending cannot say enough good things about it! It's great to know that my packages are safe from being stolen from anyone until I have the time to pick them up. ParcelPending makes it super easy by just pushing a button to open the box it's in!

My apartment has them installed in the package room, brand new system. For the most part it’s great, but doesn’t fit all types/sizes of boxes in the lockers. If you order small to medium packages then GREAT, but if you order big bulky things like I do, you’ll end up looking for your packages. It’s super easy to use and fool proof. I really like the system it’s very convenient. All things considered is awesome!

I love it it comes right to my phone I can open it on my phone and I have my package it’s fabulous everyone’s trying it makes getting emails so much easier on your time I’m not waiting for the mailman to come out

Being charged for a service you’ve already paid for is ridiculous. For it to happen for a service that you shouldn’t have had to pay for makes it worse. When you get charged for a package you didn’t know was coming, and didn’t know was there, it’s infuriating.

The fact that all of this happened because ParcelPending is broken and doesn’t give notifications UNLESS you open it should be criminal.

This company is a joke. It doesn’t notify the same each time. Some times a text most of the time nothing. It’s a joke. Customer service doesn’t respond. Don’t know you have a package till they start to charge you.

I always have a piece of mind ordering on line because I know my package 📦 will be safe until I can get to it ‼️ I have yet to have any issues with parcel pending. My coworkers that don’t have this system are envious ☺️

ParcelPending is fine I guess, but parcel pending itself is trash. If you can move anywhere parcel pending is not, I highly recommend. Everyone in my house has been having issues with them, they consistently don’t deliver to the right places, keep the wrong information on file and straight up lose package info, and they’re currently trying to find my package with 6 different items in it because even though I was just delivering something to my current address, expecting it in the mail or at my door, they put my package info under someone else and it is now lost while they try to figure out where it went.

This is the third building I’ve lived in that utilizes parcel pending and ever single one of them has been worse and worse.
Parcel pending has required a new fee when I moved, lockers that break and jam not allowing you in, missing packages and close to the worst customer service I’ve ever experienced. The lack of effort and care is clear. I’m talking days to weeks to follow up with missing packages and questions. And when they do they are ZERO help or ask you for information you couldn’t possibly know, (e.g. the size and shape of packages you never recieved etc). In fact ANYTHING I’ve contacted them about has taken a ridiculous amount of time to get back to me and has been low to no effort (to include sending me a standard copy paste reply after weeks that has literally nothing to do with the question I asked.)

If you can find a place to live that doesn’t use Parcel Pending, live there. It will be one of my screening questions going forward. I hope I never have to deal with them again after this lease.

I have used the lockers & app for 2 years, and do enjoy the security for the most part. It is annoying that my property management passes on the setup fee to residents.

But in regards to ParcelPending , my rating is due to the lack of inconsistency with the Bluetooth open feature (only works on one set of lockers and not a secondary set that was installed a year later), and now the vacation feature. My complex has set a fee to be charged if parcels are not picked up by the next day. I am going on holiday for thanksgiving and Christmas, yet I cannot remove my old outdated vacation period and update to new dates in ParcelPending . Deleting & reinstalling did nothing, had to do it on desktop.

No matter how many times you confirm you have a card registered with Parcel Pending, it will ask you for a new one every time you login. Sometimes it does not give you the option to skip payment and when you click continue to payment ParcelPending crashes. there is no single setting to turn off location and Bluetooth. It asks you every time despite declining access to Bluetooth and Location. After you quit ParcelPending and open it up again to access the barcodes, it works fine.

I liked it when I was able to remotely open the locker using Bluetooth. However the option was gone after one update. It said you have to grant both location and Bluetooth access to ParcelPending to enable the function. It just doesn’t show up if I tried to search under location service tab. Now that the parcel locker in my apartment has a really poor touch screen, I get frustrated almost every time when I retrieve my packages..please check this issue

Your packages rarely get delivered by the delivery companies, it’s hit or miss. Usually my items just end up at my doorstep where they can be stolen, which was the ONLY reason I signed up to use parcel pending! And then the system doesn’t recognize that you picked up your package so then you keep getting obnoxious notifications that you have a package waiting still AND then they charge you everyday for not picking up a non-existent package since you picked it up a week prior!

And good luck with getting any help from the “customer service” department. Horrible idea and company.

I’ve reached out but never heard back on issues with ParcelPending function. I love having the lockers just wish ParcelPending worked consistently but only some of the functions work some of the time.

It’s still better than not having the lockers but it could be a lot better.

And they could respond to questions and troubleshooting via email or text because calling requires long waits on hold no matter when I’ve called.

Location services didn't work on a new download.

Have to logout of ParcelPending (bottom of Profile tab) and it finally prompted when logging back in.

Otherwise ParcelPending works great and it’s much easier to retrieve packages with ParcelPending when couriers are stuffing the lockers.

It’s great when it works… and the delivery people actually use it. also, realized, Face ID/Touch ID and location services—to properly use bluetooth to open a locker—do not work unless you log out then back into ParcelPending .

This has been a known issue for quite some time which — for whatever reason — they refuse to resolve.

ParcelPending is amazing my voice over! I am blind, and this has made living independently, ordering packages, and feeling secure so much easier when I know that everything I order is safe, and I have an accessible app that allows me to get my packages! I hope this company continues to keep accessibility at the forefront so that more people are able to use ParcelPending successfully

App is functional, so I can pick up packages when they’re checked in.

Really like the Bluetooth door opening feature. Ideally, I’d like to just open all my package doors with one tap and go from there.

Minus a star for: One unexpected behavior occurs when signing for oversized packages on a iPhone 13 Pro. I can only sign on the left side of the box and the brush looks compressed in the horizontal direction.

I received a package for apartment 206 today. I’m in 203. How am I supposed to handle this? My belief was that this was to make package delivery easier. It might be easier for the delivering persons but it’s been a challenge.

My previous package was the exact width of the cubicle. It wouldn’t go past the lip. I had to rip the box open on both ends, take my order out and t wrestle the box out.

Today, in addition to my receiving an incorrect package, Breanna from Apt 611 had a package too large for the cubicle as well. It took the two of us several minutes wrangling with her box. We ended up ripping the box open, removing her ordered items, and wrestling the destroyed box out in 93 degree heat.

Two unhappy users. Make that three. I’m sure the person in 206 isn’t happy that he hasn’t received his package.

Junk company. App is fine. But there is no customer support especially when you send in a message for help. I have a locker that is stuck and no one from Parcel Pending cares. It’s food so it’s ruined now and it’s out of my pocket. So i will never ever be using this company for anything and will actively tell others about my experience. Locker is stuck and won’t open… no one will address it… it’s food… delivery service can prove delivery so company wont refund… so thanks to Parcel Pending I am out ~$120 and still no resolution. Crap company, straight up.

For the past 2 days when I open ParcelPending , after going through the opening page, the screen goes to a completely white screen. I was charged $6 for 2 packages while on vacation mode (messaged and still no response), and was charged $3 today for a package I picked up last night. Possibly because ParcelPending is down? Or there’s some other glitch? Idk, but I have zero parcels pending and got charged a storage fee anyway. Getting really annoyed I have to keep using this company/app because I shouldn’t keep being charged because their tech is lacking :/

I’m a brand new resident at an apartment complex that uses this service. It literally just doesn’t work. 5 attempts to create an account, before it created it. Tried using the website to do so, which was somewhat helpful. Then finally after being logged in and seeing my information, I closed ParcelPending , then reopened it, only to see a white screen and nothing else. Then I deleted ParcelPending and reinstalled. Now that app won’t even let me log in. This is by far, the worst app experience I have ever seen or attempted to use. It needs to be fixed asap.

There needs to be an easy way to re-open a locker (within a short time window of course) if accidentally closed or if it’s too windy outside, or the locker door simply won’t open for some reason or because it got jammed. It’s only happened to me two times but it’s frustrating when it does because I then have to find the email with the instructions on how to do it on the console, and then you have to find it somewhere in the console history to then finally re-open the locker. This should be super simple to do from ParcelPending when needed.

ParcelPending was great until recent updates cause it to ask for my credit card, charge me $20 to setup and more. I had already paid this a few years ago but getting a new credit card number seems to have canceled the setup. I get texts and emails from the service when I have a package, so I don’t see the point of ParcelPending . Seems like it’s just trying to get another $20 out of new users.

When I reached out for support, no help was given and they said it was from my apartment management who denies this.