T-Mobile Reviews

T-Mobile Reviews

Published by on 2020-12-17

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Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


T-Mobile Reviews


  • By

    The worst I’ve ever had in 3 countries!

    T-mobile has the worst signal I’ve ever had in my entire life! I had faster internet in 2005 in Turkey! This is the USA, this is 2019 we’re speaking about! Obviously, they are not #1 in California! I have 3 most comprehensive packages, I used one of the lines on roaming for 4 months and even when I was in Russia, the signal was way better than what I now have in San Diego,CA! And whenever I informed them about the speed problem, I was offered to buy a signal booster for $25 as if it was my bad not to have enough coverage in the city! And when you pay $240 for HD quality service but get only 2mbps download and 0.7mbps upload speed, they still charge you the full sum. I do not recommend it to anyone living in California. In the East Coast it was okish but they never gave me the full internet speed since my device was not a T-Mobile device. I was even informed by every single office I visited that I would not get the full speed unless I purchased a device from T-mobile. All they want is your money and more of your money. Finally transferring to Verizon with 90mbps with no condition to buy a device from them to keep the speed! I don’t even mention the time you have to spend on the phone while waiting to connect someone (literally the earliest I could connect someone was 17 minutes where I was told to hold on the line for approximately 5 minutes), or being misinformed and seen as money source by their office employees.





  • By

    Top notch in all facets EXCEPT coverage.

    I have only been a T-Mobile customer for a few months and in that short time l feel that they for the most part have been top notch in most areas that you would expect. Price, products & services provided, even the few times that l needed to call “customer service”, issues were handled in an efficient, professional & courteous manner. My only two real complaints were that I wish l could get the so called free Netflix service with the 55+ plan, (which is what I was told by multiple sales clerks including a couple of customer service reps. that l talked to on the phone was definitely included. It is not. It seems that very few people at T-Mobile seem to know this.) My only other complaint, and it’s a big one, is that coverage can be somewhat spotty. It is extremely frustrating to not be able to download digital coupons at some local grocery stores & restaurants, or make and/or receive phone calls at these same places. In the 10+ years that l was a Verizon customer l never once had an issue with phone service, either locally or anywhere l traveled throughout the U.S. including both coasts. If T-Mobile keeps growing & expanding their service coverage as promised, l will probably stay with them, but they had better hurry.


  • By

    Never changing providers!

    I’ve been with Tmobile for close nearly 15 years and throughout those years with work I’ve had to elect to either change providers or carry two cell phones. I have always chosen to have the two phones in order to weigh out the differences and Tmobile has always come up on top. First off, I travel a ton. Tmobile provides the BEST global service that no other carrier is even close to offering. I always tell my friends who travel that they should switch to Tmobile if they’re worried about overhead costs when they travel for a long period of time. In addition, if you’re in any sort of financial struggle (which I can admit to🙋🏻‍♀️) they offer payment plans when your bill is due which is such a helpful tool to help lighten any financial stress that you may have. Lastly.. although I’ve noticed that the strength of signal may fluctuate in certain cities that I’ve lived in (ie. San Francisco- signal is stronger than Verizon and AT&T vs Miami signal is rather spotty vs the others), the customer service is always 100% on point. Throughout all of these years as a devoted customer, I will continue to promote Tmobile to my friends and family solely based on my experience.


  • By

    Fed up with “System Errors”

    I have been a customer of Tmobile for 10 years and I can say that this network is running itself to the ground. In the past two years, I have had to call in to Tmobile MULTIPLE amount of times, wasted so much of my valuable time sorting out issues with constant bill changes. Every time, the representatives would apologize for the “system errors”... My bill amounts were constantly fluctuating. My most recent and last call with Tmobile, the representative told me that all the previous representatives were giving me false information and that my “promotions” have expired. First off, I never knew I had any kind of promotions goin on and that the contract I signed on for was the amount I agreed on. My bill went up $40 more than my regular bill without any warning or heads up!! In all this time, no emails or Tmobile texts notifying me of plan changes. Tmobile get your stuff together and get your communication together. I am no longer a customer with Tmobile because I am fed up with the random fees, bill changes and miscommunication on their part. Every single representative, you have to repeat yourself all over again. They say they take notes in their system, but those notes are never clear to understand for the next representative because they always end up telling me something different. Tmobile..... you’re a huge disappointment and don’t live up to your advertisements.


  • By

    Good phone service

    I love Tmobile , but when you have problems with your phone and go to the apple store 10 times in the course of a year and a half due to phone system failure and not working properly with a medical hearing device a BAHA 5 it gets very frustrating and just makes us wanna just say the heck with it why bother even having a phone ! The hearing impaired and deaf get cheated every time . Sad too . Now I just keep what have and cross fingers hoping it will work some day . So just using it mostly for texting and when it does work I can call or talk on it some days . There should be a special program for the hearing impaired and deaf community . So far no cell company has anything for us 😔. Last visit to apple is we don’t know who to fix it other then to tell you to upgrade your phone or upgrade your hearing device . Well hearing device is upgraded at a cost of 5,000 4 yrs ago just paid it off . Can’t afford to upgrade the phone with such huge down payments and large monthly payments . Sure wished a cell company thought as much about the hearing impaired and deaf as much as they do about the hearing folks .


  • By

    Glad we switched but didn’t get what we where originally promised

    Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.


  • By

    I absolutely love T-mobile!

    I love autonomy & this app let's me do most things without needing to talk with a CSR. If I do need one, I can make a call directly from the app (or have someone call me back). Their customer service has improved greatly over the years which has caused me to stay with them (and this says a lot coming from a non-loyalist like moi). Fun fact: when I switched back to T-mobile in May 2017, their sales rep told me that I qualified for the carrier switch. When I tried to use the credit, I was told that I can't because I used it already and it's a once in a lifetime offer. A supervisor listened to the initial sales rep recording and credited my account $250 for the mistake. I was worried that my switch was a mistake at that point but overall I'm glad that I stuck with them. Another great point is that I never have a dropped call anymore and my internet is fast...sometimes more preferable to my regularly disconnecting Spectrum internet. Plus, I now have my mom on a T-mobile plan and, although she's still getting used to having unlimited internet, she loves it and is very happy that she switched from us cellular.





  • By

    Best store best guys on the planet

    I wander into the Edison store on route one and a bad day trying to run away from an abusive relationship what I end up with is an experience with stand up and then in a standup place two phones a speaker hooked up I’m just I’m just can’t even I’m choked up you know these guys were instrumental in creating me my sound that is as I’m a musician but I didn’t really know it so when you know it and you don’t you need something to pull you back and you need a base you need stability you need people you can trust and I’m telling you these guys are the real deal starting with Juaneill right on down the line Johnny man I mean you really just can’t go wrong. Page I mean I don’t know what can I say you were the first one you were like yeah you could work here then I get sick I some stomach issues were in the hospital and then I came back I mean I’m trying to get roots in a place where I’m all alone and so now I don’t feel alone and the truth is this is a very long review I could write a song about it I’m just very grateful much love Denise Montaruli


  • By

    Took a chance

    I switched from Sprint so I called and did it over the phone. Got the sim in the mail with little instructions. The rep didn’t ask if I wanted my number ported or insurance on my phone. Biggest issue was explaining the process and what to expect was anemic. When it came time to port the number I had to get sprint and T on the phone. The process was full of missinformation and dropping the ball on both carriers part. The T rep heard me pay off my phone with sprint but didn’t offer insurance and I admittedly didn’t think about it. 3 weeks later my phone was stolen. She also heard that the bill had to be paid off (which wasn’t true accord to the sprint store) but she still told me it would take 24 hrs to port the number despite knowing my sprint bill wasn’t paid off. I was without service for 5 days that turned into almost two weeks somehow. You have to repeat intentions, don’t assume anything, expect to be given inaccurate and incomplete information so you can get get the change to happen. There were lots of other issues but that the majority that will color your experience of changing carriers.


  • By

    My t-mobile experience

    A few days ago I had the pleasure of speaking with an operator named (JAY)@T-Mobile in Birmingham Al Office, she really went above and far beyond her job duties for you guys she was extremely helpful polite, very cordial,attentive, she kept me engaged in the conversation speaks very well seeing if all my needs were met, and satisfied just all around Beautiful experience for the first time calling getting someone like her, I just loved speaking with her and usually I’m transferred 3-4x before I’m helped but she stuck right with me thank you Jay and if your wondering We are NOT RELATED and trying to make her look good for her Bosses she is as Genuinely Lovely on the phone, I can tell from our conversation and I hope that you read this at the next meeting as her wonderful warm smile lights up the room, I could tell through the phone but that being said I didn’t get a call to do a phone Survey, on her so I’m hoping this will suffice. She is truly 10* or Ten start quality to whom it may concern. Thank you Ky DeShawn Porter Northport, Al. Thanks again “JAY”


  • By

    Works well

    Updated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect. Original review: The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website.


  • By

    If I could only get a signal

    I would give a full five star rating to T-Mobile because most of their services are great but one big problem. When I am at my shop/house I cannot receive signal and they cannot seem to fix that for me I have to rely on my Wi-Fi in order to give me a phone signal at my home/shop. With today’s technology you would think that someone from their engineer department would fix this problem due to the fact that I have complained about it numerous times but no one has been able to successfully fix the problem. So I suppose for now I will have to continue to use it on Wi-Fi which I have to pay for every month so that I can have phone service at my place. They also tell me I am right between three cellular towers but I just can’t seem to zero in on the signal to give me a good phone signal at my place. So I am just stuck with Wi-Fi. Maybe just might get to the right place at T-Mobile and someone will care about it and see if they can actually repair and fix the problem sometimes it takes no will to get a little oil in order to get something done maybe just might reach the person at the top. Outside of that T-Mobile is a wonderful company.


  • By

    Frustrated... 📞

    I used to be a T-Mobile addict but I’m getting little frustrated with the service, or rather lack of.. I travel for a living and spend many days on the road. The international coverage is nice BUT more often than not it’s at dial-up speed. 😤 All that’s missing is the fax machine sound dial-up modems used to make. 📠 It’s quite embarrassing actually.. I have iPhone 6S with the latest iOS and network settings. T-Mobile shouldn’t advertise “international coverage” but rather - “international dial-up-speed when-you’re-not-in-a-hurry coverage”. Not 3G, not 2G not even Edge. 28kb dial-up speed is more accurate. Hong Kong, Frankfurt, Dubai, Bahrain, New Delhi, Shanghai, Berlin... yeah, basically the same. Yes, the phone calls work great and are of great quality. Online access? Not so much... Domestically half of my T-Mobile WiFi calls drop? Not sure why, showing a strong signal, both WiFi and phone signal, it connect, then it drops. I feel like T-Mobile is so big on having great deals for new customers that they’re forgetting the current customers. Basically they seem to be focusing on quantity versus quality. I hope I’m wrong. Haven’t given up on T-Mobile yet but sadly it ain’t what it used to be... 😔


  • By

    Very disappointed after 2 years of T-Mobile service

    You have made it complicated and frustratingly difficult for me to upgrade and get a new iPhone. I paid a monthly fee for the upgrade program just to find out I was being manipulated out of that money. At this point I still have an iPhone 8 from almost 2 years ago and the value of that phone has gone down considerably which makes it much more costly for me to get a reasonable trade-in credit. I have gone to three different t-mobile stores and I am told three different ways to handle my discrepancies during which the value of my phone has gone down considerably. I was told I could use the trade in valued at $500 as my payment towards the new iPhone, the next store told me I would only receive $350 and it would only be used on the credited portion of the bill and I would have to pay the other half up front which was roughly $500, i forget the exact dollar amount, but most people do not have $500 to put down on a new phone. And I certainly don’t. At this point I believe it’s in my best interest to transfer my wireless service to a different provider, the other large providers have offered some outstanding switch over deals with considerably lower monthly payments.


  • By

    Annoying Service

    Service is good but it could do a lot better. Friday when I was in the hospital in a waiting area, everyone that was sitting around me had service except me and that mad very upset. When I asked everyone around me who was their carrier, they all said Verizon. I have been a very loyal customer to Tmobile and I feel like they should feel the same way I do and treat their customers like loyal customers because we spend our hard earned money with you to have top notch service without any delays or no service at all at some times. This is unacceptable. If Verizon can provide excellent service to their customers then I know Tmobile can do the same. You need to listen very carefully and take our complaints very serious because if you take to long to provide the excellent kind of service that we all want and expect from you, it might be too late, and Verizon will be the one taking all of your gambling chips off the table. Treat your customers with respect and loyalty and they will not abandon you, because we are loyal to you right now, but not for long if we keep receiving bad service. We will abandon ship quick.



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Is T-Mobile Safe?

Yes. T-Mobile is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,428,128 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for T-Mobile Is 20.7/100.


Is T-Mobile Legit?

Yes. T-Mobile is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,428,128 T-Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for T-Mobile Is 20.7/100.


Is T-Mobile not working?

T-Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with T-Mobile? Report Issue

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Why should I report an Issue with T-Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of T-Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a T-Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using T-Mobile.


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