Download the My Spectrum App to manage your Spectrum account and services:
personalize your WiFi network, pay your bill, troubleshoot your equipment, view
package details and channel lineups, and more. Wherever and whenever you
want. Personalize Your Network • Personalize your WiFi netw...
So far, I don’t like it!
About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
App doesn’t link to account
Sounds stupid, doesn’t it? Got a letter saying my account was past due. Open the app, it shows a $0 balance. Thinking the mail lost the notice and I’d since made the proper payment, I toss the note. A few days later I get an email saying I owed, I open the app, still a $0 balance. Double check the account information, reconfirm my email to make sure I wasn’t getting phishing scams or something, and everything is good. I was going to try logging out and back in but, guess what? That isn’t an option (what moron decided that wouldn’t be necessary?)...once again I ignore the email thinking the ‘click here to pay’ link was probably a scam, and the verified account with their app shows $0. Finally, someone called. I explained that the app showed zero owed, I had previously made a payment 3-4x the monthly charge and should hold a positive balance. I was told to use the website and not the app and there it was, -$198. I immediately paid it and wrote this review. What a dumb fxxking app that doesn’t tie to your account, doesn’t give proper account information, and still requires website login since it apparently only provides information from when you installed the app. Don’t trust it. I’ll use google fiber or AT&T when I move next month.
Negative 5 Star Rating 👎
WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎
Lied to multiple times , app doesn’t work
I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
Spectrum does not care
I have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed.
Doesn’t function very well
Oh how i long for my old TWC app. I’ve had this app for a long time now and it as useless as when I first loaded it. Is anybody there listening to any of our complaints? I don’t think so or they would have fixed some things by now. They don’t show upcoming service appointments nor can I get through to them from calling on my cell from a hospital to cancel and reschedule. What is up with that. I’m calling from my cell inside a hospital and they keep calling me back on my home phone. Not only that I insist on paying my bill immediately and every time I pay what I paid the month before ahead of my bill I always end up having to pay an additional 46 cents. Why did the powers that be decide their Spectrum app was far superior to Time Warner? They bought Time Warner because they wanted to be #1. Why didn’t they convert Charter to TWC. That would have been the smart way seems as how TWC is far superior to Charter and much, much bigger. Please make your app comparable to what you decided to replace. I know you really don’t care what your customers think of you but please maybe you should listen to us for a change.
Updated doesn’t mean better
I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it. Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.
I couldn’t remember whether I made a payment for the month. I checked the app to see if I had a balance. It showed that I did I had a billing amount. Subsequently, I made a payment. When I discovered I made two payments for the same billing period I contacted spectrum as my bank cannot stop a pending transaction. Spectrum, rather the csr Stephanie K. stated that they could not stop a pending transaction too. I asked if I could receive a refund check, because I do not like vendors holding my money for a credit that seems to disappear at times. The CSR said that they had spoken with their supervisor just yesterday about the issue and the supervisor had said it was not the policy of Spectrum to issue checks, rather they issue a credit or debit card. I said I would like to speak with the supervisor. Stephanie said she had spoken with her supervisor and that that person was not going to provide a different answer. Then she lapsed into how Spectrum pays its employees in card form. It was amazing how we went from talking about getting me a refund to her receiving paycheck via debit card! I am not impressed with the app, nor am I impressed with Spectrum’s CSRs.
FIX YOUR INTERNET, CHARTER SPECTRUM!!
GET THE INTERNET FIXED IN SOUTHERN MIDDLE TN NOW! I’m so sick of having the internet go in and out all the time lately. It’s become so unreliable:( I pay a fortune for your TV & Internet monthly. I don’t know what’s going on with your company for the past several months now, but you’d better get it straightened out fast. The TV portion is working right now but there have been issues with certain channels being heavily pixelated & freezing up at times to where you can’t even finish watching your show. It’s frustrating. But the internet is NOT currently working. I’m sick of paying you monthly for the full overpriced amount that I’m billed as it is, but this makes it ridiculous. You should credit people’s account & make our bills less when there’s so many issues with your service. I’ve thought about changing jobs to where I could work from home due to health issues & convenience. But that would require a reliable internet connection at home & sadly I can’t depend on you, so that limits what I can do job wise. I’ve been a loyal customer for years, but I’m thinking of taking my business elsewhere.
Horrible compared to TWC (updated review)
5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!
I lost my Internet this past week and I had to call spectrum seven times the second time I called I asked for a technician to come out because they could not fix it over the phone. They ignored my request. Finally the third call they said they could get a technician out but it would be a few days before they could. That was unacceptable because I needed the Internet for an important matter. They finally called me and got me a an appointment for the next day but when I called back the automation system said my appointment was still for a couple days later. When I asked to speak to the dispatch about the appointment they said they could not transfer me that no one calls dispatch. I finally resorted to a computer guru in my neighborhood. This man came over and fixed my problem within five minutes. What is wrong with spectrum? They have a lot of people there who don’t know how to fix a problem that a 70-year-old man was able to fix in five minutes. When it was Brighthouse service was 100% better.
DO NOT USE APP TO PAY BILL!
Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”
I was experiencing issues with my router and my Xbox couldn’t connect to the internet. I tried resetting the router manually then I tried unplugging everything and waiting a full minute before plugging it back in & that still didn’t work. I was left scrambling as to what I should do, I HAVE NO INTERNET OMG. So I kept trying to unplug it and waiting a few minutes and it just was not working & not to mention that i had just gotten off work and it’s 10pm so I couldn’t even call them. Totally forgetting that I have the spectrum app, I went on it and selected the “reset my equipment” option and within minutes my internet was working again :D. If you have spectrum internet & or cable etc DOWNLOAD this app it’s superrrr useful!
Lied to by agent
When we signed up for spectrum we were told by the agent that our bill would be 127 per month and would not increase. When asked if this was a promotional option with a time limit, we were told no, and that our bill would not increase. One year later, our monthly bill increased to 145 per month. Additionally, we paid for Cinamax as part of our package. Spectrum stated that cinamax would no longer be part of our package and if we wanted the service, we would have to add it for an additional cost. So when signing up for spectrum service, we were promised one thing and a year later they increased our bill and removed services from us. This is poor business practice. When speaking to a manager/supervisor, we were basically told that there is nothing that can be done and we would receive a 20 dollar credit. In a time in which Netflix and Disney + are better than cable, this is a bad game to play with customers. I’d rather purchase cheaper internet service from a different company than continue playing these games with cable service providers. If you are contemplating getting spectrum, beware because the agent may lie to get you to sign up and then the company will go back on its word and charge you additional fees. When bringing this to the attention of their supervisory staff, we were told sorry for the inconvenience, but there’s nothing we can do. Shame on this company
I am a father of 3, I have had spectrum for some time now and like most parents, I live paycheck to paycheck. The accommodations in which spectrum has tailor made for me is beyond most providers interest of monetary gains. I can truly say that if more companies were interested in a relationships longevity as spectrum is, and continues to be, they would be more lucrative, and successful moving forward in their respective markets and industry. Thank you to the unique staff members Within this organization whom have provided transparency and compassion to my individual needs and ability, in which have accommodated my needs as well as desires. I look forward to another year of best in class service and support. Thank you.
No. My Spectrum does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,119,014 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for My Spectrum Is 14.7/100.
No. My Spectrum does not seem legit based on our analysis. This conclusion was arrived at by running over 1,119,014 My Spectrum User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My Spectrum Is 14.7/100.
My Spectrum works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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