My Verizon Reviews

The Verizon up rewards used to be really awesome and I was really looking forward to the beginning of the month because of the rewards that I could get. It felt like a nice reward after remaining loyal and paying the crazy high phone bills that we all have. The Verizon up rewards made me feel as though Verizon really cares about its customers. Over the last year the Verizon up rewards have gotten steadily worse and worse, first with the discontinuing of device dollars, gradually weakened super ticket options, and finally the gift card options going from five dollars to three dollar credits. I was very bummed out when I saw this but I thought “hey at least they have some good companies including Starbucks.” I’ve come to find out this month that Starbucks is no longer included in the Verizon up reward choices and at this point I am completely done with Verizon up. I will no longer be choosing these rewards and will sadly just let them go to waste. With how successful Verizon is I am really shocked to see the degradation of the rewards program, additionally now I know my original thoughts of how Verizon cares about its customers has turned out to be true, we are nothing but paying customers that’s all. Corporate greed at its finest people…

First and foremost, this happen when I spoke to costumer service on the chat- this first representative said I was going to be charged $97 for compensation due to the fact that the employee in the shop did not explained any surcharge or any additional fees. It's been established and it already appeared on the Verizon app. Fast-forward 1 month later, I went to see MyVerizon and it charged me a $127 fee, now, I spoke to costumer service and representative Martin who's totally unprofesional, unempathetic, and totally doesn't know what he's doing - asked me to send him the previous convos we had from the previous representative I had talked to which there was already an established price and all he needed to do is to apply the credit of this "said $97" price. Lo and behold, I went as far as saying "you guys got a backlog for previous convos, why are you asking me to do your job?" He's stubborn, rude, and unempathetic and most importantly has 0 reading comprehension skills. Representative really needs more training as this tarnishes the brand of Verizon. I will change to another subscriber as my needs are not met and I felt like I have been widely compromised. I have wasted my time chatting to representative Martin that overall, it was an EXTREMELY PAINFUL, STRESSFUL, AND DREADFUL experience. I just hope other people will not go through what I went through. If only i can give -10/5 stars, I would.

Digital chat and support is fine for many routine matters but there needs to be a better way to handle complicated questions and complaints. I have a 55+ Unlimited plan and got a new iPhone mini and wanted to add 5G and was told it would cost $25, but because this drequired a plan change it cost more than $100. I needed someone to explain this to me and the digital system did not provide this. I should be able to say representative and get someone. Instead I had to go to a Verizon store where a very nice and helpful person explained what happened. I told her I planned to write a letter to corporate headquarters and she suggested I call customer support. After a long roundabout with your digital system that gave no response to my prompt of Computer complaint or 55+ Unlimited but just offered the plans I could change to which did not include 55+ Unlimited. Finally I was prompted to schedule a call. Why wasn’t that suggested to me sooner. So I spent 3 hours to go to the store and return and call digital until I finally got an outstanding employee on the phone who explained the escalation system and resolved the situation in 15 minutes. By the way as a senior on a fixed income I would be forced to switch to a discount source without your 55+ Unlimited. That plan is a real boon for seniors. You should bring it back.

I’ve been with Verizon for over 21 years, when I was pregnant with my first son I got the big chunky cell just in case, I think they were PacTel then. Jump to this year, my cell phone broke so they sent me a new one, in the box there was no return label and no return envelope. When I went to the Verizon store they gave me a return envelope and a box So I returned it and it came back to my house because the employee put my address on the return label! I have called numerous times and people have told me they will take care of it & they promise since my account was billed over $500 for the phone that was returned. I never received received the credit & they won’t return my emails. I have called numerous times as well and I have been told it will be looked into and yet nobody has credited my account the $500. Even stranger,?my bills are usually auto paid and for some reason they took that off. Here’s the last straw, the last text I got it said I was in collections. Yes, this might be my last month with Verizon. I don’t have the time to babysit them. And I don’t like being told something will be taken care of personally by someone and it doesn’t happen. If rather pay everything I owe them & move elsewhere if I’m not a valued customer after 22 years.

I’m not happy. At all. I upgraded my phone the other day & was informed that for years I’ve been paying $10 a month for the hum option. I never asked for anything extra. I was told @ the Verizon store by the Loop on John Young & Osceola that if I switched from a Samsung back to an apple it was free & included. I told him that that seemed too good to be true to have this extra option & it be completely free. He reassured me like 3x that it was COMPLETELY free. That was a few years ago. I was lied to just so someone could make extra commission off of me?! Are you kidding?!
Fast forward, someone crashed into my car & it was totaled. I forgot the hum inside it because I WAS TOLD IT WAS FREE & didn’t think it should matter. That was in March. So, even if I am getting screwed over for the past few years @ least I had the function. But I went without a car for 4 months. At the end of the day I should be reimbursed for the whole time SINCE I WAS LIED TO BY A VERIZON ASSOCIATE. At the very least I shouldn’t have to pay for those months. This is so ridiculous. It’s not 1984. How is it possible in the 2010’s that such a “reputable” company could have been so shady? Not happy. Zero happiness on my end. I wouldn’t have reinstated any kind of relationship w/ Verizon if I’d known this before I got my new phone. Shame on you, Verizon. Shame on you!!

I don’t normally write reviews but I had to because I’m amazed how good MyVerizon is. I love it because I can manage EVERYTHING on it! On the Verizon app I’m able to check my data usage, temporarily change my payment date with a promise to pay later, change auto pay, shop and buy and upgrade new phones without calling or going to a store (this is huge for me), compare my bills, check for outages, change plan settings, change insurance and phone features, find out exactly what each cell line is being billed for and find ways to lower my bill, and now I get monthly rewards! And Verizon’s reception is way better than other carriers and you can definitely get an affordable plan. There are a few tricks to getting the promise to payment date on the date you want if you need more time wait til the day or two before it’s due it will stretch the possible payment date even further out. Dude I’m so happy, their customer service on chat and by phone is top notch too…definitely a customer for life and MyVerizon is perfect.

VERIZON IS AN AWFUL COMPANY. If you want any basic customer service, run to any other company. I have 4 Apple devices. Two of them are never used. Plus, I carry devices for my teenage children. I guess that I stay with Berizon out of habit and familiarity. Over the last couple of years I never contact them unless I have a device fail or to purchase a new device. I know that any service issues leave me with stress, a stiff neck, and a coronary. And, all of the Verizon staff are adept at keeping any responsibility on your end. When you finally get them, sometimes they can fair. But forget about getting them to answer when you need them. You cannot reach these guys on chat, phone, online chat, or email. I’m on hold for 2 hours now, my daughters new iPhone quit working. I carry the $50 per month insurance and am willing to pay or do whatever they ask me to do.
But, of course, while I am on hold I decided to see if I could sign in and pay the upcoming bill. NO PROBLEM SIGNING IN TO PAY NEXT MONTH’S VERIZON payment, but they will not let me sign in for support. Dumb me, it’s taken me all of this time to realize that this is an intentional customer service design by Verizon. Because I have already paid for the insurance/repair they won’t let me sign in for support. VERIZON IS AN AWFUL COMPANY.

I downloaded MyVerizon and tried to register. It wanted my PIN, I guess you are supposed to get one when you get the phone or something. If I had one I didn’t have a clue what it was. So I clicked “Forgot my PIN”, the closest option to “I never had one”. It said to enter my mobile phone number and a temporary PIN would be sent to it. I never got it. Tried a few times then MyVerizon said there was a problem, try back later. Later was quite a bit later. Trying to register with app went nowhere so I tried by web, which was very similar. Finally I called the help number and waited for a long time. Got a very nice and helpful lady to walk me through the process. It took a while, explaining the long wait time. The big secret seemed to be, make up a PIN. Maybe that worked because she did something at her end, I think that must have the case since I had to tell her what it was. Anyway I finally got registered (make up a password and have it ready), and was able to pay my bill. I think the main problem is there is no clue where you should have gotten the PIN needed to register. Or that you end up making one up. This was probably the most confusing registration I ever did. Just a bit of added help in MyVerizon could have avoided the problem.

I am a new customer. I recently purchased a service plan for my Ipad pro. Shortly after my visit to Verizon, I attempted to set up my account with Verizon. I was unable to register with Verizon. I contacted the helpdesk. I spent more than two hours with a Verizon representative who was not able to correct or solve my problem. She said she would do some research and would contact me the next day at 8 AM. I was not contacted at all. I then called Verizon help desk again and spent another two hours trying to solve the problem. The problem again was not solved. I was advised by that representative that I would be contacted by Verizon so that I could get the problem resolved. I was not contacted at all. I was able to finally get my account set and working. I did this with my daughter who apparently is smarter than their representatives. She took the chip provided by Verizon out of the iPad Pro and put it into my Apple telephone. She was then able via the phone connection to set up the account. She then put the chip back into my iPad Pro and it is working properly and I can now log onto my Verizon account. This is my first dealings with Verizon. To say that I am disappointing would be a severe understatement. If this is the best they can do, I suppose I will have to do business with another provider.

Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons.
Sprint could take notes on signal strength...
I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!!
I told you so!!!!
Switched that day to Verizon and never looked back...

This is the only place I can complain about Verizon's customer service, because speaking with a live person is difficult and even if they are helpful, they may not be able to do anything! I purchased Bluetooth headphones through MyVerizon November 4, and after 2 weeks decided they weren't for me. I used the return label provided in the product box and handed it off to UPS. After not seeing a refund, I live chatted with a rep, who says it would show on the next bill. After it didn't, I chatted with another rep who assured me it would show in just 3 days. Surprise surprise, that never happened. I finally set up a call with a live person last week who is trying to help.
The return label did not match the tracking number generated thru the return process and so they say they never received it. Nowhere in the process did they tell me to get a receipt from UPS, or not to use the label THEY provided. And 2 agents gave me bad info afterward! Now they say they won't refund me unless they can find the merchandise. How is that my fault?? Why should I pay for merchandise I don't have, when I followed the return process Verizon gave me?! BEWARE buyer! You're on your own with Verizon returns. Because they have the biggest network, they figure they can just screw their customers???

Sales manager was awesome and got me a really good deal. The person that I called to set it up erased the deal ended up charging more than what I thought and convinced me I would get the deal once i sent back my phones. None of that was true, or that was what I was told by someone else. To complicate things my iPad and iWatch which has a cell package for some reason no long connect to cellular service once they “cleared it up” and I can’t bring my self to call them and be on hold all day for the fourth time. I bet I’ve already spent 30 hrs talking with sales and customer service.

Needless to say I have been a loyal Verizon user but the gimmicks and hoops they make you jump through have turned me off. Now they have Verizon up, but when you read the fine print basically they are giving you a crap deals. I’ll be shopping around when my contract ends to see how others compare with customer service. It’s to bad because everyone that I did talk to was great they just are forced to work in a system that is completely broken and disconnected between their sales and tech team. Leadership has failed these workers, and probably put the cash that people were screwed out into their pockets because like me eventually they gave up and just paid.

a nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to!
Elizabeth Wiser

I have had a few lines with Verizon for over 15 years. I few months ago I bought another two lines using the buy one, get one free plan promotion. My husband and I were at the store for quite a while with the agent discussing the promotion and what data plan to choose. We were given a price for what our bill would be once the promotion kicked in. They also told me that it might take a cycle or two for the credit to show up.
After a couple of months I went back to the store. They weren't sure why the credit had not come off but just asked me to be patient. The same thing the next month.
I gave up on the store and called Verizon directly, which obviously I should have done from the beginning!!! Now they tell me that the promotion was only good if you have the unlimited data plan. They were all too happy to switch me to the unlimited plan so they could give me the promotion and were somehow surprised that I didn't want to pay an extra $57 a month to get the $30 promotion.
I work in a business that honors what our salespeople promote. Obviously Verizon does not care about their customers, long term or not. they also do not believe in training their employees because not one, not two, but three employees told me that I was eligible for the promotion.

I plan to pay off phone and cancel service most likely. I have explained this MANY times for a year. When I was getting a divorce, I needed a phone in my own name, called Verizon, but did not pass the fraud test. Went to the store, received my phone, filled out everything *exactly* the way I told them over the phone. A WEEK later (shouldn’t it have been much sooner?) I received another phone in the mail. I called Verizon to see how to return. I was told I was not sent a phone, yet the box clearly came from Verizon. Called the store, same thing - I was never sent a phone. I put the phone in a lock box. I NEVER received a bill, the phone was never activated, and it was not on my monthly bill. I moved to Texas, and a YEAR later, I received a letter from a collection agency
for the amount of THAT phone. I called Verizon and they told me that phone was in the name of “Shelline Bonham,” while the other is “Shellye Bonham.” WHAT?!? Why didn’t they tell me that a YEAR ago?!?! I received a text from Verizon saying it was time to upgrade my phone, but when I tried, I was denied because of THAT phone! I told them I have it, it’s brand new, I will bring it to the store, but the customer rep said Verizon denied it. I’m sick of it - all of the calls, doing the right thing from the beginning to be treated this way and want out.

We are paying for iPhone 7’s, 6th ones now between us we can not use for a few months and have not been able to get an address from anyone for hours on the phone for fed ex to ship the last 2 for the upgrade Apple gas given us at no cost. My husband has been written up at work twice over these bad model #’s first time in 30 years. Not good on your errors and we’re having to pay full price monthly like I said. We should not pay at all until we get the 10’s. Also I have tried getting the data plan increased due to being unlimited but yet we still have been slowed down on everything so there’s no unlimited at all. Grandson uses WiFi when at our house that’s what kids do. No luck with that either. Seems nobody wants to work with customers. Been to store and shut out the 3 rd trip 30 minutes away after getting 2nd phones and told his job wasn’t critical enough to see us. Had masks and gloves on as well. This was where we purchased the 1s iPhone 7. I want more data and a deduction on our bill for all of our troubles with hours on the phone. It’s all logged on your computers and recorded so a supervisor of billing should take a look at it for taking care of customers

I have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or
where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!

A month and a half ago I spent 2 1/2 hrs on on and off the phone with Verizon trying to get “unbundled” from my son and daughter-in-law’s monthly bill as they moved out of state and left Verizon. I finally ended up with a VERY helpful agent who set us up with a senior discount and a military discount pending. I was so happy to see my last bill $25 less than my previous bill. Well, that only lasted for a month! I received my notice today that Verizon was going to take their automatic payment for the same amount that my bill was 3 months ago. Once again I spent over an hr on the phone with Verizon trying to get this bill straightened out. After finally talking with a supervisor my bill is supposedly back to what it was last month. Now the true test is how long will that last?! I’m still waiting for them to apply the military discount, which I was told 3 months ago that it would take a couple of months for it to be implemented; but today I was told by the supervisor that we would be lucky to have it by the end of the year. I’m sooo weary of all of Verizon’s gimmicks, and no real follow through. If this happens again it will be time to change carriers!! 😟

I’m a very satisfied Verizon Wireless Customer and main reason I’ve decided to stay with them is their customer service is wonderful! I almost feel forced to have them. All the other companies either have merging companies joining them them, or advertising specials on all media platforms. Once their at that breaking point , you know they too are struggling. How often do you ever see Verizon Wireless advertising, you don’t . Mainly because they are set straight. The only problem I have is my bill seems to be getting higher and higher. As a loyal customer who has been with the company for all these years it would be nice not to be charged for line fees each month. Expecially when my whole family is with Verizon under one roof. Certain fees in my opinion should be waived once you’ve hit loyal status ( it sure would help now due to the Covid19 hit). Same goes for our local Cable Companies too!!! Overall it’s the wonderful signal and great customer service I’ve experienced.

I don’t understand how they have such great reviews on MyVerizon . I have been a customer close to 2 decades. I don’t have many problems with service.
The only complaint I have about he company is that they nickel and dime you and won’t fix it. My husband travels for work and gets tiny international text charges anytime he flies to Alaska. He never receives texts or calls international nor does he make them. Verizon can never figure out or prove legitimacy of the charges, yet they are never reversed. Twice we have been told they will block international on his phone, but that hasn’t helped, we still get the charges.

But this review should be for MyVerizon , which is not good. When I get emails to tell me to check MyVerizon for a bill or rewards, it never links. I have contacted customer service from time to time about MyVerizon not even opening. I know the troubleshooting and I do it every time it doesn’t open. Still won’t open. It is so frustrating. I usually wait a week and try again and if it still won’t open, I call again. You can’t even access the rewards program if MyVerizon doesn’t open!
I have an iPad 12 that I use for MyVerizon .

I have been with Verizon about 3yrs now after leaving 12 + years of Att . I regret never leaving sooner as its been the best service , customer service , best plans etc... I mean ever aspect of the company i have dealt with even on warranty side have been transparent , straight forward and helped far beyond any other company could even come
Close to. The plans are amazing and cheaper with fast service . After switched , my wife regretted she did not wait and re-signed a short contract with Sprint as she did not want to wait . By they way which is the worst service and company i have yet to witness out there, no joke at all. She ended up paying her device off a few months earlier and paid out contract because she could not wait any longer to actually have a functioning service. Lol we have played many load games , just so i can express to her how bad sprint is. Many times I would give her 3-4 min. Of time ahead of me before i even started my search that took only a few seconds . She loves now she can get her unlimited apple music free , unlimited data , super fast service . So she can stream her movies or even use her facebook without wifi now. Love Verizon and as long as they stay as they are now , i won’t be leaving !!!! AMAZING AMAZING AMAZING

Verizon coverage is good to great but overall as a company UNETHICAL does begin to describe how they operate. Had the “original” unlimited data and they targeted me and a sales associate blatantly lied about what I would receive instead of the plan that could have been restored but it has never been nor will it be. They told me a mall store employee who was a “3rd party” or contractor sometimes targets customers and they can’t do anything. In fact they couldn’t tell me who let them know to cancel my plan nor which store the request came from. Brilliant CEO because if they don’t know who did it how can they undo what was done by which store and who? I worked with 6 different techs and somehow literally my Data in the cloud and “ON MY Computer” got erased and I spent entire summer trying to retrieve it and my tax info and history was lost forever. Ended up I found the notes I took during the conversation when I was targeted and so I called the number and surprise surprise but someone answered saying “Verizon call center....”. The person who did the change was Bernadette according to my notes and the Verizon customer service guy verified she was actually not at work but he would send her an email. I told him I didn’t think he would be too helpful once he understood the reason for my call. So many other issues but for 10 years I had hand me down phones from my husband and

We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.

Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.

Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review

I purchased a new phone through Verizon but had to pick up the phone at a store in Stuart Florida. Once there, they ended up selling me a new iPad. What they neglected to tell me was that they would require me to have a two year contract plan for a new number and data plan. My intent in buying the iPad was to FaceTime with my Grandchildren. I contacted customer service and although they were very helpful they could not do anything about the two year contract. In addition to purchasing a new phone, I also bought an Otter case, protective screen and a quick charger. I was promised that I would receive those items excluding the phone in two days. I was advised that I would need to be there to sign for the items. Well, they never arrived and I wasted an entire day waiting. The items were delivered on the next day and left at my door. No one signed for them. Upon opening the box I was surprised to find a Samsung quick charger. The directions clearly state that this charger can only be compatible with a Samsung product. When I contacted customer service they laughed and said an iPhone will not work with that charger. I said, “you people sent it to me after purchasing an iPhone”. I reordered another quick charger and it came two days later. I’m completely disappointed and more than likely switching to another carrier.
A long time Verizon customer!!!
Joe Johnson

Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).

I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.

Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern

I think you guys are in awesome company but I don’t enjoy I deal of having an unlimited plan unlimited data and I’ve only use 9.5 gigs of my service and I have been getting multiple text,3 maybe four reminders just in my email alone for a Verizon bill due reminder. I tried to get on the riser multiple times and I can only get through the world robot that wouldn’t even help me with anything get me a live person or as I kept getting was the message Verizon is having difficulty’s of horrible service of two weeks. I have tried contacting Verizon wireless about and issue with my data been slow down because I got a text message about we apologize but there’s is a higher chance reducing my data??? I thought I wanted top of the line service cause I have always seen Verizon at the top of every wireless service!!!! Please can I get the awesome amazing service I had lol 😀 oh and Verizon Wireless did an amazing job with the setup of a BRAND NEW IPHONE 8-PLUS awesome!!! I also need to speak with a live person to help get a extension until the third please and thank your Verizon Wireless...

MyVerizon itself has good intentions, but whoever designs and works on MyVerizon needs to go back to work. Where do I start? I would like to be able to use it on Wi - fi and not exclusively data, what’s the point of having my wireless internet if I can’t even perform simple tasks such as paying my bill? Just another way Verizon forces you into using their data I suppose. I’m all about good security but when I have to go through 20 different password options just to find the one that will actually validate who are you really protecting the account from? Guess you know it’s secure when even an experienced wireless consultant has a hard time accessing their own account. The general public can barely remember their own simple passwords, don’t make them jump through ten thousand hoops just to find a password they’re not even going to remember. I could go on, but my point is that if you’re going to encourage customers to utilize MyVerizon to manage your account at least make it easier for them. I can’t tell you how many customers I hear including myself having some sort of technical error or nonsensical action that happens with their app consistently. Quit making everything overly complicated

I have been paying for devices that I cannot use due to a severe hack. I lost all of my gmail accounts and identity theft. Then I ended up being crippled on the internet. I did not choose to be hacked. I'm a victim of theft and I am not happy with Verizon because I am paying for something that I can not use. I find it very frustrating and unfair on VERIZON's part for being not understanding of my serious situation and that has been a problem for the past two years.
I am disgusted with the fact that all Verizon cares about is money and not the customer. If it wasn't for customers. You would not have a business. Try to be more understanding. You get more bees with honey than you do with vinegar. To me you are vinegar. Once my contract is up. I definitely plan on leaving VERIZON because of your disgraceful treatment of my situation and no consideration of my situation. Especially paying for devices that I cannot use use.
My review of Verizon definitely went downhill ever since you cannot understand and the incompetence of Verizon in helping me straighten out the situation. My phone is based from Connecticut and nobody can help me?? Very unhappy because of the lack of help in resolving this situation.
Sincerely,
Dale Marston

I’ve been a loyal Verizon Wireless customer for over 25 years. Traded in iPhone for an iPhone 11. Was told I would get $200 for my trade. When I got my Bill, I only received $50. Called Verizon Wireless and said only got $50 because screen was unresponsive or cracked. I explained that phone was in working order with no cracks. I requested if I could have phone back and return the $50. They said that wasn’t possible because the phone was already repaired and is no longer available. The best they can do is give me an additional $25 credit. I said I wasn’t satisfied but that was the best they could do. I also noticed that the mobile protection was no longer on my phone when I reviewed my bill. I have had mobile protection on this phone for many years. She said she couldn’t add it back because it was past the 30 days from activation date of 10/25. She said I could contact Assurion directly to have the protection added back. I called Assurion and they also refused to have the protection added because they adhere to the 30 day rule also. I asked if there was a way to escalate and plead my case since I have been a good customer and it wasn’t that far passed the 30 days. I was told sorry, there is nothing they can do. I’m not feeling much like a valued customer today😩

I like the Verizon app. It’s simple, laid out well and gives me the information I want and need. I like the text reminders when my bill is due. I can get into My Verizon easily through the text reminder, pay my bill quickly & be done. The downside is that I am a single Senior paying $113 a month! That is way too much! A ridiculous amount of money. The company is doing well... I live in a good neighborhood, but, I often only have 1 bar. I get dropped calls & often am unable to download. Because of our trees I’m told that 4 houses(mine being one of them) are in a “brown area”? I’m told, whenever I ask for help, (several times a year) that I could buy an antennae from Verizon & install it on my roof for better connectivity. They will sell it to me! I think it is a couple hundred dollars. What?! I pay for their service, but, to get the best service I have to buy and install my own antennae? I DONT LIKE THAT! I think that is pretty stinky. Verizon is ok, but, I’m looking for other service providers that are more affordable & will give me better service.