myAT&T Reviews

by Joeseph Altmire

There is nothing to say when the internet has been down since Wednesday Sep 16, 2020 and ATT customer service does not work on the weekend. There is no regard for their customers. We have been promised to restore our service to no avail. Promises made every promise was broken. ATT is being managed by incompetence from the bottom to the very to top of the organization including the CEO and the Board of Directors. Recently your first line representative managed to reset my router/gateway which prevented my printer from connecting to the internet. After consulting with several people it was clear my printer could not connect to my router but could connect to my neighbors router. I gave up and bought a new printer for $230. Then I talked to your Level 2 Support team and the person fixed the problem. It unnecessarily cost me $230. ATT’s first line support is pathetically incompetent. Sad but true. It is not the ATT I know 50 years ago. After being a loyal customer for over 50 years, that is including before the mandatory breakup, I am now looking for someone to provide all of the services ATT currently serves me. ATT has left me and it is evident in the way they have treated me. There are a few good and competent people in ATT but not enough when it is managed by people that should be fired. Good management starts at the top. Goodby to incompetence.

by Lemur07

1. ...and this is just AT&T n general... they give you this stupid email address as login. Unless you are 10 or 80 years old you already have an email address and will never remember this stupid thing. Yes I know you can create a login using an alternate address and that brings me to point number 2
2. I’ve been trying to log in for the last 10 minutes. I tried the password I thought I used, it took forever, didn’t fail, just came back to the login screen. I tried again, it did not ask me for the password this time, but I assume retried the one used earlier. Since that one (and I’m only assuming that, as I have no way of really knowing) failed, it just keeps retrying a bad password and I cagey s password entry field. I tried Forgot my password option and that got me nowhere.
3. This one is AT&T in general, my bill keeps going up without notice. Every time I cancel something to lower my bill, they increase increase the price of something else.
4. One might say... “call them”... have you ever called them? Their left hand doesn’t know what the right hand is doing. Their offshore teams lie all the time. They agree to anything you say and are very polite but have no clue what they are doing so they just make things up.
Dare I say I have dealt with government organizations that function better than AT&T

by Becks LN

No one can tell you what is what. I get a bill with a due date and then get another bill saying I’m late. I am not sure anyone knows how to run billing or customer service. Upon opening the business account representatives had no idea how to talk to someone that was new to the business community and wanted to shut down my cell phone service along with my husbands(which would be the business owner) all because his business was not registered with a company we had never heard of (that helps businesses get credit: as a new business owner, my husband was doing all business with a savings plan we had already saved for) and they couldn’t find his business on google! Told us we were frauds and they were going to cancel our numbers if we didn’t get what we needed done. We were lost and upset and went home without a cell phone! Praise God we didn’t have an emergency come about with two small children. This type of service is unacceptable. It’s rude and not professional. If they would have talked us through what we needed to do we would have been glad to do it and quick about it. But all they did was cut us off with no explanation at all. If I could use a different cell service I would. However ATT is the only service provider that picks up where we live. So to be honest, I only have ATT because I have to at my current location. ATT has poor customer service and a poor attitude when it comes to working with the public.

by Mafrog16

After reading many of the reviews posted I think I’m safe in assuming AT&T does not employ personal to monitor, reply, answer or acknowledge reviews made here by App Store customers. I would think Apple iPhone users account for a major portion of their customer base. Shame on you AT&T! Personally I don’t download an app without reading quite a few reviews first, beginning with the most recent.
Unfortunately I have to agree with my fellow reviewers in saying the service is completely unreliable & has gone down in quality, yet the price has gone up. myATT itself is terribly confusing to navigate, extremely slow loading & difficult to use for basic functionality. I’ve been checking regularly hoping for an update to fix some of the issues or at the least acknowledge them. Today I find an update from 4 wks prior, but sadly none of the major bugs or problems appear to be resolved.
The AT&T Thanks App, which was a nice consolation with giveaways, freebies & discounts is no longer available in myATT Store. It says not available in your country (USA). Yet the contest rules clearly state that the main requirement for entry is being a U.S. citizen. Come on AT&T do your job , pay attention to your customers & step up your service to match the steep prices being charged!!

by BuckeyeBorn1219

myATT is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right.
Then when I go to pay on myATT it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT!
Oh and not to mention myATT said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩
I am so done with AT&T. Disconnecting everything and never doing business with them again.

by LOLLIE 26

Two days in the store trying to open an account and switch a line from another carrier... poor guy was vacuuming and expected to answer phones, deal with customers, listen and attend to an over the phone Rah Rah go get the customer... get your numbers up sales meeting..... while people are piling up in a line and a giant delivery came in as well as a salesman to the salesman is also waiting...... crazy ridiculous expensive expectations from higher ups.... sure hope that my phone is all set... now I cannot even log into their app as it doesn’t recognize me.....for a business account... at this point I’m seriously not impressed... their phone service has to be stellar... fingers crossed... hoping for better but expecting to be disappointed…

Fast forward to a year plus later….

Granted I live on the Canadian border… but … service is super patchy… even relying on my WiFi isn’t all that. I don’t have too many choices as far as cell provider… I guess to them that this is supposed to justify paying top dollar monthly charges for subpar and downright frustrating service. Any giveaways never happen can’t get anywhere with anyone at customer service as they just set you into the hamster wheel, repeating your story to person after person …….Until you give up trying because if you don’t your gonna end up in the ER with cardiac issues….

by Cap Free

I’m not one to leave bad reviews I generally don’t complain about phone service, but AT&T is the worst company I have ever been with. I’ve had a phone since I was in kindergarten. I’ve been with sprint and T-Mobile. AT&T has been the worst. I was offered a $1,000 off my phone for a trade in if I switched over and a cheaper bill than what I already had. I figured it might not switch over right away but I have been paying 74%(I calculated) more than what I was paying before. Apparently because I ported over my number the deal didn’t transfer over and no one told me I had to get an AT&T number. I’ve called customer service I’d say about 20 times I’ve gone into the store 3 times because I’ve been sent back and forth between departments and numbers and no one has helped me. They opened a case for me and were supposed to call me with information 2 weeks ago and I found out today they closed my case and didn’t tell me. So yea AT&T is horrible my friend was screwed over by AT&T too they apparently canceled some stuff on her family plan too. I will never recommend AT&T to anyone and I would give 0 stars if I could. I’m genuinely surprised they have a 4.1 rating because they are so horrible. All of the customer service people were really nice and tried to be helpful though I just think it’s a scammy company that shouldn’t exist.

by Duke's True Love

For a technology company, this application runs very slowly, is exhausting to try and use for the simplest things done in seconds on other applications, and does not offer the same ease for the rest of the 48 states that has not regulated like California and Nevada. I own stock in a company and I hate to see it failing like this. It needs to be fast. Signing in and signing out needs to be easily visible. Changing the password needs to be easily visible. Requesting they not sell your information needs to take one click, not over 20 (take a deep dive and try to reset yours and you will see what I mean). I am in my account regularly to review my bill before auto pay. So why it took so long to try and simply keep them from selling my information and then reset my password… It should be very easy for someone who uses computers all day long. I can’t believe this is news to anyone at corporate. So please come and get your act together? Also, you are slowing my data even though I have a plan that should forbid it and I am also running off my home Internet 90% of the time. What’s that all about? I have been an AT&T cellular customer from the beginning of time… My first cell phone was in the late 80s. Through acquisitions and mergers, AT&T ended up as a supplier. Get it together or I will look for a better company for my $140 a month.

by Sms12926

NEVER DO BUSINESS WITH THEM!!!Direct tv is absolutely horrible! They never have a consistent bill price, and have HORRIBLE customer service! They do not communicate amongst each other when you call and they all give you the run around ! I highly recommend you record the phone calls to them so you can catch them in their lies. That is the only thing that worked for me.I cannot wait for this contract to be up. They add money to your bill for unexplained reasons. In 1 year of service of inconsistent bills, i have paid OVER 2 thousand dollars to watch 2 channels… really???I had my plan switched 5 days into my billing cycle (aug)to a lesser plan, the adjusted the price and i took care of the bill. The OCT bill came with a $25 dollar fee added to the bill, making my bill HIGHER than the original plan i changed from. Upon calling them to figure this out, the incompetent lady on the phone cancelled my direct tv all together and tried to attach a “one time fee”(for duration of the contract) WITHOUT MY PERMISSION!!! needless to say, i called back to ask what the heck happened and the lady “restarts” my service…. With a NEW CONTRACT… i only had 8 months left on my 2yr contract! No ma’am, they are monetary thieves watch your bills CLOSELY if you choose to do business with them. The BBB has tons of reports on them, read up like i should have.

by 10 Year AT&T Customer

The website/app use to be very user friendly and it seemed like the company actually cared about its current customers being able to change plans and be able to save money by moving to a different plan/promotion. Every time I login to myATT and try to see different plans there is a error on the page as well as the website. AT&T is forcing its customers to call in which usually take 2-4 hours to actually get ahold of someone. Usually meaning people will just hang up and not want to deal with the crazy long waits and the transfer of calls to different representatives. Meaning you typically get stuck in your plan.. Also you are unable to cancel any service online. I have a extra line that I got for my brother to be included in my plan. He brought his own phone over so there was no money owed to AT&T for a next plan. My brother recently passed away from covid and I find that it’s very difficult for a line cancellation on myATT or website. They force you to call in. AT&T use to be an amazing customer experience via the phone, website, or app. You can really tell that this company stopped caring about its customers a long time ago. Hopefully they will make adjustments to better streamline myATT for all the account features rather than upgrades and sales.

by Afmail504

I went into an AT&T store West Chester, Ohio and received what I THOUGHT was good customer service. But now as time has passed I see that I was deceived when I was asked to start a business account. Everything that was supposed to happened did not happen. My monthly bill was supposed to be lowered and all of the phones would automatically be transferred under the business account. I went back to the store to inquire if these things and I was told it should take effect within the week. It’s been two months and now my bill is higher and all of the phones are not under the business account. My account was in auto payment prior to this, but I didn’t realize that it was taken off auto payment when I made the change to the business account. I asked these guys (three in-store sales reps) repeatedly if my bill would be lowered. They failed to tell me that they were taking off my insurance for all of my phones (4 phones). I really believe they were being deceitful! I came in and asked about another phone number that was on my account, they said that was an accident and that the phone would fall off. I still see this phone on my account. I am desperate to see this issue taken care of in my favor. I’ve been with AT&T too long to be treated like this!!!

by Pejasar

When I upgraded my iPhone the AT&T salesgirl asked me about my internet provider. She then offered me double the speed at half the price through AT&T internet. When the installer came out and finished, I tested it and it was about one-third the speed and a higher price. He relplies, “High speed is not available in your neighborhood.” I told him to remove the hardware and cancel this service. Two months later I got billed for internet service I did not have with late fees along with late fees for my phone service which has been set up for over ten years on autopay. After talking with AT&T reps in India and the moon I got connected some seven redirected calls to someone with authority to solve problems. Learned the installer did not cancel the service, and autopay was removed from account because AT&T internet, tv, and phone services are billed from separate planets and no one speaks the same language. This kind employee straightened everything out, got late fees and fees for service I never had, removed. I paid via credit card the missed payment. And she assured me autopay was restarted. So here two months later autopay is not operational and I am getting late fees again and threats AT&T will suspend service if they don’t get paid. Sorry to give AT&T one star when in terms of service they deserve zero!

by XTCHR2017

I have to agree with all the negative reviews regarding hidden fees, misleading offers, having to fight with different departments that don’t communicate with each other to get the promotions that were promised, being told problems will be taken care of only to find out that’s a lie, charging for “features” you declined and dozens more frustrating features you get with AT&T and Direct TV. Things have only gotten worse since Direct TV has taken over the TV service and the promotion period is over. The price has more than doubled, the new promotion prices they’re advertising have absolutely no relation to what the charge will be for the service advertised. When you try to read the details myATT kicks you out if you try to look at any page twice or go back and forth between offers. You can’t get back into that same section of myATT once you’ve been kicked out for several minutes so it’s clear they don’t want you to examine the details. They just want you to say, “sure you can more than double my bill, I’ll just keep paying you even though your commercials say your offers are for new and current customers, even though you said you’d always have discounts on the tv bundles, even though you said a lot of things that turned out to be lies”. Guess what, your service isn’t good enough to expect that kind of loyalty. I’m checking every other TV option out there.

by VonHagenstein

You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in myATT itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges.

Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since myATT wouldn't download it) there was a $30 "Upgrade fee". There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in myATT .

by Casey Walls

I’ve been trying for 30 mins to find an email to contact someone concerning a reward status. I signed up & had direct tv installed because I received an offer that included a $300 visa gift card....I received a claim email that I filled out this week that said I would receive a $200 gift card. I have now received an email that had me enter info to again claim my reward that said I am getting a $100 gift card. This is absolutely ridiculous.... I want what I signed up for that included a $300 reward card from att. I have been a customer for over 30 years. & if this false advertising is the way you are going to treat your clients I want no part. I have kept all documents that I received ...& unless I get exactly what I signed up for I will cancel all of my services & be contacting my family attorney ...the county attorney & every media outlet available. I am absolutely appalled that att would attempt this type of bait & switch advertising. Disappointing does not even begin to describe my feelings at this point. Feel free to contact me via email or phone....you have both of the addresses.
Racheal Walls

by Loyal Customer For Too Long

Very disappointed . I had insurance on my phone I’ve been paying for for 17 years with At&t. I had trouble with my phone it shut off and I had zero screen . They told me it wasn’t under warranty , I find out from a different rep that it was a mistake it should have been replaced by warranty with zero deductible . So the phone they sent to replace my phone that was dead , was pixelating and disconnecting all calls I was making . People said I would muffled . So I called again , the apologized and said they will send another phone from warranty and I’ll send both useless phones back . Well the 3rd came from warranty and it was programmed in Russian after the initial “ hello “ set up . I couldn’t get it to go to English . I reset it in Russian , I did everything to make that one work . Now I’m fed up with this . Why did I pay insurance for 17 years so they could send me two worse phone than my issue with my own phone ? I demand a refund . I will be returning both garbage phones they sent . Hope this review is a warning , go elsewhere !!!

by Smhansen4022

So I’m a first responder and switched my line to FirstNet. I upgraded my phone and bought a series 4 Apple Watch a month ago. Difficulties arose when trying to connect the cellular to the watch and it was determined FirstNet was not compatible with the watch. Yesterday, I got my AT&T bill which shows an activation fee for the watch plus the monthly service for the watch which I don’t even get!!! Spent the last 2 hours with customer support to find out they can’t do anything at AT&T to solve this problem.
Their suggestion, call FirstNet! I did and I was advised they now have watch plans for cellular at a cost of $25 dollars a month, not $10 like AT&T, the reason they say is the watch requires its own account. So now I would need an AT&T for my families phones and 2 FirstNet accounts, one for my phone and the other for my watch, just to use their services. None of which can be combined to pay. 3 separate payment transactions and at an additional cost.
I can’t imagine I’m the only first responder who has their service and bought an Apple Watch. I’ve been with AT&T forever, and appreciate what their doing for first responders, but I’m not to happy with this and not being able to resolve my issue with AT&T!!!

by Lots2lurn

I only gave 5 stars in hopes this review gets seen and read. 1 star would be generous. myATT is an embarrassment. A company as large as AT&T with profits to match, it’s shameful to have such a poorly constructed and maintained app. It appears that they are more concerned with aesthetics (nothing special) than ease of navigation or speed and seamlessness. Or even functionality. It’s as though myATT was a single room shack to start and as it grew, rather than building new they simply added room after room. POOR construction and even worse maintenance and quality control. Navigating is painful. It seems every link takes you to a “Loading…. Logo”. And “Opps, something went wrong” or “try again later” are ever present.
”The “NEW automated help” feature will not even load at all. Endless spinning dots. Developers, you do have testers, right? Or do you just drop an update and wait for bug fallout to fix problems?
I just spent two hours in myATT just to request unlock on 4 of our phones. It was so frustrating. I’ve been a loyal customer in perfect standing for decades. 5 family members with iPhones and iPads in my account. I see no reason to stay.

by Chiggerboo

I have been on the phone with At&t since Thursday. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. No text log since aug 5 then it came bad today now can’t even open up app. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. It is a Shame and Disgrace as much as u pay for the phones and service each month. My service a month is outrageous. I could make a car payment with what my bill is. I have 4 phones but REALLY. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. Not happy customer at all. Would rate 0 but not a choice. Praying for all who had problems. Good luck getting ur issue fixed. God Bless all

by Rwcbowen

Yesterday I went on myATT to order my wife a phone to be picked up at our local store. I completed the online forms and gave my information and credit card, which was debited for the taxes. myATT brought up a screen that stated that the phone should be ready for pickup in two hours.
My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12.
I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow.
Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. Also you website is horribly slow. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars.

by Mississippi Flash

I have had problems with my billing with both AT&T and Direct TV ever since AT&T took over the billing for Direct TV. I pay all my bills electronically through my bank. I make two different bills both carrying the AT&T name but two different account numbers and different mailing addresses. Sometime both payments go to the same company then they send me a credit and the other company sends me a passed due notice. I have even had my service cut off due to non payment. When I complained to AT&T about it they said the problem was that the billing departments of the companies did not communicate with each other and they were trying to correct the problem but it has been over six months since AT&T took over the billing and it is still not any different besides the fact that you may have your service disconnected because the two company billing departments does not communicate with each other. I know several other people that are having the same trouble as I and they are getting the same excuses that AT&T gave me. My suggestion is to rent the movies you want to watch, listen to the radio or read the news paper to stay up on what is happening in the world and write a letter or send smoke signals to whoever you need to communicate with and tell AT&T and Direct TV to stick their services where the sun don’t shine.

by Cory32

DO NOT TRUST ATT IF YOU ARE GOING OUT OF THE COUNTRY!!!
I got a text while on a cruise. For $100 use phone while cruising. I called & talked to him and asked at least 10 times was there any way for there to be an overage. He said no the $100 covers it I just received my bill with a $230 overage. I have been on phone with ATT for almost 3 hrs to no avail. I plan to go on FB and on every cruise & travel website I can find and tell them NEVER to trust any of ATT'S international plans. In fact as I work in a school and will be out for the summer I intend to make my summer job telling everyone and anyone who travels not to trust ATT while they are on a vacation!!!
I could not afford a cruise it was a gift so I figured if I could turn my phone on for us for $100 it was a little something I could help my aunt with. Now not knowing this overcharge was happening and having auto withdrawal I also got 4 $35 charges from my bank for insufficient funds, ALTHOUGH Webster bank found a way to clear those charges for me. ATT with ALL THE MONEY THEY MAKE OFF US could not wipe this $230 overage!! An overage I asked multiple times if there was any way it could happen and was told no. They kill us with charges then won't fix it when one of their people make a mistake. They say they record phone calls I asked them to listen to it and they would see I was right. Nope still not going to help me. So PLEASE DO NOT TRUST ATT.

by HEB-W

So I am moving to a new apartment. I call AT&T to have my service transferred. That was almost 16 days ago today. After a lot of back and forth with stories ranging from, we don’t service the area, there is someone living there with AT&T service, I have to call the person to cancel his service, we need to verify from you landlord that you really have your apartment, etc, they set up the transfer for last week Friday, 8 days ago for the hours of 12p to 5p. The service person was to call me during those hours. Guess what? No one called. So I called AT&T on Monday, the first cs person said, yes, there was a service to be installed, let me find out why they didn’t show up. Then he conveniently dropped the call. I called back. A different customer service now says, there was no service scheduled for Friday. I am like what? It was on there 5 minutes ago ... did you guys just delete it because no one showed up? After a long wait, they rescheduled it for 6 days later. I was told they will try and squeeze it in before Monday. It is Saturday, there has been no squeezing in. So I am still waiting till Monday, which is supposed to be a holiday.

Such terrible service. And to think I have been a customer all these years, 4 mobile phone lines and internet with them. I am seriously considering moving to a better service provider ...

by Juanita K Reed

I have never had a worse experience with any company in all my over 50 years as an adult. I can’t get any resolution after talking to over 20 of your representatives. They are all nice, but afterwards, they either don’t give correct information or the next bill, it’s not what I was told it would be. This all started with a supposed expert who came to our home after being called by your service person who came to change our modem. The “expert’s” name was John Ross Thomas. We can’t get on the internet right here at home without waiting Forever, and it’s worse when we aren’t home. The phone jumps all over the place when on internet. I was told my bill was now on one account, would be $134 something for cell service and internet, and would be drafted on the 2nd of the month. I have a screen shot of that information on my phone from July 3rd at 11:22 AM from online chat with your agent. Today I look at my account, and it says I have 2 accounts, and my bill is $162 something. Oh and ours phones just Freeze up and won’t do anything for a period of time! I have pages of notes of dates, times, customer agent names, and information I was given. Today it appears, it is meaningless. Will you respond to any of this? NO! I am 73 years old, and I have been so worn out being on the phone for hours that I’ve just cried.

by Dana Sar

My husband and I were on the search for a new provider. We had heard good things about the att coverage so we chose to go there. They had a great deal of buy one get one for the iPhone XR. I was super excited. We stated talking pricing and plans with the rep. We got the unlimited and more plan. So the bill should have been $70 for the plan, $25 for the buy one phone, and $22 total for the insurances. We got our first bill of $306.
During the process of signing up and getting the phones, my husband and I asked many many times over if there were any other fees; the rep continued to tell us no. We also asked many times over if our regular bill should be about $120, she consistently said yes. We have no just come back from a different att store and were told by them and customer service that there is an additional $70 a month access fee. We asked so many times in store about any fees and were lied to.
Now we are at the point that we are going to return our phones and request a full refund, and because we paid with a debit card I am sure that it will be 7-10 business days before we see that money; meaning we will be out phones for that length of time.
I am very disappointed and dissatisfied with att.
We understand prorated charges because we started in the middle of a billing cycle, but paying $70 more a month because we were lied to, I just can’t see it!

by FlyButter99

They are a terrible company with awful customer service and self serving policies that don’t care about you as a human being. I was online searching for their multi line options and must have hit the wrong button and deactivated my service. I’ve only had it for 10 days. They charged me to reactivate it EVEN THOUGH I WAS PAID UP UNTIL THE 24th. It’s currently the 6th. I barely have enough to feed my son. The money I had to pay was supposed to go towards baby formula but I need my phone for emergencies and to work so after being on the phone with customer service for over an hour and being told I had no choice but to pay I did. Hoping I can borrow money from family to feed my son and I know I’ll figure it out but the fact that things went down this way and that they make no provisions for customers in situations like this other than to pay or be screwed is abysmal. $25 means nothing to a company as large as you ATT but it is the difference between my son having a meal. Not to mention I WAS PAID UP FOR OVER TWO WEEKS. There was no reason for me to have to pay extra but customer service said their system wouldn’t allow them to reactivate my service otherwise. Verizon May be more expensive but they were always flexible with me and worked with my situation and showed kindness and understanding of human situations. I’m disgusted with this company.

by HollywoodHardy

I have a story worth hearing: In the beginning of October I purchase 2 i-Phone 11 Pro's. They mention that they have a BOGO deal of buy 1 i-watch with a subscription and get the second for free. Just pay the taxes for both watches. I agree to the deal and ask for a Black one for myself and a White one for my wife. They inform me both orders are placed and they are on their way. In about 2 weeks the black one arrives but the while one does not. They send me an email explaining the white one is delayed until November. In November then send me another email saying the white watch is delayed until December. 2 days ago they send me an email saying the watch is cancelled and they won't charge me for the FREE watch. I call customer service many times over and each time they explain it's beyond the 14 day buyers remorse and that at least I have the first watch and there is nothing they can do about this. Customer service even reaches out to the Loyalty people and they state the exact same thing! Imagine going into a store and they offer a BOGO. They then say we have the one in stock and the other isn't here but when it comes in we will give it to you. Instead 2 months later they say, sorry but we don't have the FREE item but too bad. This is EXACTLY what is happening. I will post this story over every single source I can and share it on IG pages over and over until this is resolved. This is beyond imagination for a company like AT&T to do.

by Touchette Sooer Monique

I recently got at&t fixed wireless at my new home. I am VERY, VERY UNHAPPY with this service! First of all, the internet connection stinks- it takes FOREVER to load anything! This is not acceptable! I, along with my husband and four children rely on the internet for many things including homework for my children and business for myself and my husband. The 215 gigs is also another problem- how to expect a family to limit the use to this is insane! We watch one Netflix movie and it takes at least 3 gigs. We have only had this service for 2 months and we are ready to cancel! Something to change! My husband and I have been loyal at&t customers for several years. We pay over $8000 per year for our cell phones and before we moved to this new home, we have a telephone landline for over 3 decades with at&t wireless internet in which we were happy with. We only moved about one block from our old house and we were told that we could not get the same service here because they would be able to get the wires back to our new house. I really don’t believe this! I believe that your company wants to rip people off by telling them that they can’t get this service so they can lower the gigs and charge more when people go over the allotted 215 gig! I would appreciate it if someone from your company could help explain why our internet connection is horrible and why we wouldn’t be eligible for the internet plan we previously had for several years!

by Stevo927

I have had several issues through direct tv and myATT. Direct tv told me specifically that after fees my bill would be one price and it has never been that price at all. They also told me that my password was wrong when I called over the phone to move my service. And asked me a security question that I never would have picked and that I had never even set up. So I then hung up and called back THREE times and was put on hold each time for about 30 minutes each. The next time I got a different person told him the SAME password I told the first woman and he said that was correct. Although she had told me it was wrong. He apologized for the inconvenience from before. But he also told me they were not going to charge me a fee for moving but inevitably I got a 200 dollar charge for moving yet he clearly said I WOULD NOT be charged the moving fee. Then as for myATT, I have literally tried to add an Apple Watch to my plan 15 times and it either pulls up just blank white pages as fully loaded or doesn’t even let me push buttons. The live support tells me to the things I just told them I’ve already done and before they even resolve the issue they disconnect in the middle of talking to me. It’s an experience that just keeps steadily getting worse and worse. I’m very disappointed.

by J.B. Jr

I was an AT&T member since the the days of Cingular wireless, around 2005. Their customer service was great back then and continued being great all the way into about 2015, when it changed completely. I used to call when I had a question/problem and they’d answer immediately and provide prompt, helpful service. Now, you’ll be on hold extended periods of time and worse, transferred to two or three different people, some who barely speak english, before your problem can be resolved, then you find that whoever you spoke to never resolved your problem at all and you have to call back and go through the whole process again. Seriously, I was a loyal customer of AT&T for nearly 15 years and always recommended them to friends and family. Now their technology is clunky, they have literally the WORST customer service I’ve ever experienced, and are too expensive for lesser service than other providers. I just switched to Verizon this year and am much happier. Better signal, better deals, MUCH BETTER customer service and cheaper even with all the accumulated years I had at AT&T! You’d have thought AT&T would have made an attempt to keep me, having been a member so long, but they never even contacted me to see what the problem was or what they could do to keep me as a customer. You’re just a number with AT&T....

by CatwhohatesAT&T

I think AT&T is the worst company I’ve ever had to do business with they lie and never follow through with anything that they say I have no respect for AT&T as much as they charge they have the worst customer service I’ve ever had to deal with and I can’t wait for my contact to be done and over so I can find a company that cares about their customers and follow up with my concerns and questions since I’ve had A AT&T I’ve been ripped off had to pay more than they had quoted me and every time I’ve been either misunderstanding or the customer service rep was just not telling me the correct information but I always end up having to pay because I’m supposedly been told the truth about the service that we’re included in the contact it’s so not right that ur company is allowed to do what I think of as illegal but u get away with it all it’s a joke and I’m so disgusted that I’m not going to be a customer after my contact is finished I tell anyone that I know not to do business with AT&T ever and never ever bundle them with direct tv become then u will really be ripped off and that’s what I think of AT&T I know that it’s not really important what I say but maybe one day it will break apart and that’s what I think should happen let all ur high paid scammers and liars have to feel the same way that the rest of the real world feels so cheated and lied to

by Jimmymac31455

I wasn't sure if it was me or if it was myATT . When I get totally frustrated I call in the big guns, either of my two sons. They are fully grown at 32 and 28 yrs. old and therefore I try not to use them too often as one is married and expecting my first grandchild and both of them have excellent jobs in the careers they chose and both of them travel frequently. Unfortunately my last problem solver(not determined by ability but by location. She got married last year and she has been living in Sydney, Australia for over 5 years and will be continuing to live and work there for the immediate foreseeable future.) This leaves me to depend on myself and the help that the apps themselves give me. That is the reason I need apps that are easily accessible and make it easier for me to find the answers that I may need. Unfortunately myATT is not one of the easy ones. Even my boys have had trouble getting around myATT. Everytime I need to look at stored records I know I will be bouncing around this site for at least 5-10 minutes. This opinion is wasting more of my time and I wish to stop now with the statement "make my life and myATT easier so I can leave my boys alone.

by Dont Trust The Word Of ATT

I recently moved and changed my phone number. It was a very unpleasant experience where it took four hours to finally get the number changed. The agent apologized and said he had approval to give me a $100 credit for all the trouble I experienced. Adding insult to injury the credit was not applied and each time I called to check on the credit being applied, the buck was passed - this was over s period of about two months. The penultimate person I spoke to was directed by her supervisor to tell me she was not authorized to give the credit. I asked to speak to her supervisor whom I heard speaking to her in the background. He told her to say that if he came to the phone the offer would be off the table. She repeated this threat and I was shocked at this behavior. The managers name who did this is Tim Haas. I reported this but nothing has been done to my satisfaction. The last person I spoke with called in response to my answer to a survey. She started out pleasant but the pretentious attitude came out as in a take it I’d leave it - you can have a 25 dollar credit. I am saddened to see such unprofessional and disrespectful behavior toward the customer. Shame on you...

by James_The_Great

Complaint #1: I tried using myATT to purchase a case for my phone. myATT kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using myATT 3x and couldn’t get past the the review order before checkout page.

Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through myATT needs improvement.

Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.