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Listed below are our top recommendations on how to get in contact with K Health | Telehealth. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact K Health | Telehealth. Discover which options are the fastest to get your customer service issues resolved..
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I wish I could give this app 0 stars. I have used other telecommute medical apps that are far better. The app seems fun and informative, but the questions it asks are highly annoying. You can only choose symptoms in their very limited list. That right there will definitely not give you a correct diagnosis. Both times I have spoken to a physician, they have requested photographs which it makes you take through the apps camera. There is no way to use flash to take say a photo of your own throat. Also both times I spoke with a doctor, I was told I needed to go in and see a doctor in person. Doesn’t that defeat the purpose of the app? Now that I have used the free trial and realized this app will not work for me and I definitely do not want to pay for it, it is basically impossible to cancel or even get in touch with a representative from the company. I have emailed and called their 800 number. Haven’t been able to get in contact with a single human being. Now they have charged me. Talk about frustration. Save yourself and don’t even waste your time with this app. Doctor on Demand is 100% better.
I feel like this app is good to let you know if you don’t have a life threatening illness or injury. The way the app the works is that you start by telling the app about a symptom that you have (for example, a headache). The app then asks yous series of questions to narrow down your potential illness or injury and information about that injury or illness that you have. The potential illnesses that the app gives tells you you might have are based on percentages of other people’s questionnaire. For example, if you initially put in “headache” as your first symptom. The app will ask you a series of other related questions , such as “how you had any vomiting?” or “where is the headache mostly focused?” The app then tells you a list of illnesses or injuries and the percentage each illness or injury. E.g. “80% of the people that had similar answers to yours had a migraine. 40% had something else.” Etc... However, I noticed that the app doesn’t delete your past survey/questionnaires so it will ask you how your doing after you brought up a symptom to the app. I’ve been getting scam calls for the past few weeks and I haven’t been answering them. But when I decided that I would answer one, a telemarketer confirmed my name and address and advertised me a product that had to do with a past symptom that I asked the app. I made the connection and then deleted my past symptoms from the app.
I purchased the $39 plan as a telemedicine project to review for my college degree. Once I hit submit to pay, it showed problem and asked me to submit again. Instead I checked my account first and the money had been taken out so I hit the back button. Next, I attempted to chat with a doctor. I have 5G and it timed me out and signed off the physician from the chat within fifteen seconds of my submission of my phone number verification. I am in Indiana and the physician was located in NY. It showed a difference of fifteen minutes from the time she requested my phone number until I responded but it was less than fifteen seconds on my end. After I signed out, it kept showing an error when I tried to sign back in. Also, although information for the application stated help 24/7, it is inaccurate. Response is not 24/7.
By Erica S.
Mar 24 2021
I was denied antidepressants that I have used and been prescribed before. They said "I was TOO Depressed"! It's hard enough to ask for that kind of help or find time time to get it and be able to afford it with no insurance. Deny the wrong depressed person and you will have a suicide/lawsuit on your hands! Another kick to the nuts! Insult on Injury! Complete HORRIBLE waste of time! Still needing help through some difficult times and still have no medication! THANKS FOR NOTHING & MAKING PATIENTS WORSE THAN THEY WERE BEFORE!!!
By Cynthia caban
Mar 21 2021
I answered all the questions I text all my responses and what was wrong with me and no one ever got back to me I paid the nine dollars but I want a refund so nobody even got back to me
By Elaine Johnson
Mar 14 2021
Cannot recommend this service. Terrible service. No option to speak with anyone regarding complaint. Worse online app available.
By jerry j holloway
Feb 10 2021
i have paid for the service but every time i put my blood pressure med in it tells me its not listed may be later is this sight a scame ,this med is a coman scripy bisoprolol/hct 6.5 mg i take two a day how can i get my meds with out making my blood presser go up any higher with this sight
Feb 01 2021
I was having anxiety issues, just came out of the blue. I paid the money and the "DR" said I should go see a DR about my problem and....... that was it. I thought that's what I was doing?
Jan 26 2021
Never got a chance to talk to a doctor didn't get a chance to pay was trying to go back put my phone number in how do you go back and start over with my phone number 754-368-2445
By Shimberly cansler
Jan 19 2021
I need my money refunded u all have done nothing for me so please refund my money I am on disability thank you
By Diana Lingenfelter
Dec 29 2020
Signed up paid the $9.00 waited 2 1/2 hours to chat with a Dr. Was told they can't help with diabetes and clicked off then I get a message stating my dr. Has a ,essage for me to go to app, I did and now they want $27.00. So I click it and it processes thru I'm thinking maybe it cost more. Had a nail fungal . Nope got taken to anotner page saying as soon as a doctor is ready he'll be on. So total I have been waiting to get a prescription for a nail
fungal 5 hours, and still waiting. Dont waist your time downloading the app unless you have all day to wait by your cell.
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