Contact HealthTap Primary Care Doctors Support

by JWP 952073

I want a refund. Use a different service as there are plenty out there. I’ve tried several in the past and NEVER had service this horrible. Worst bedside I’ve ever had.

Dr Brad Goldberg was a total jerk. I was on around 12:05 and his last communication with me was at 12:09 and I waited till I was kicked out for my 30 mins for him to respond again and typed questions for him with no response. The call ended with no further interaction from him. He didn’t even ask questions about symptoms! He did address my issue which is why I called in today so I’m leaving with 0 - nothing to fix my sinus infection. I offered to supply my recent visit for my annual Doctor appt 2 weeks ago and he refused to respond to that as well. HE IS TERRIBLE!! RUDE, disrespectful of MY TIME and money, and useless since he didn’t address any options for treatment. I WANT A REFUND!!

by @amandadukephotographyy

I just paid $44 for an appointment, the call was “dropped” mid consultation and the number I was given to contact the dr to complete the consult was disconnected! I called customer service and the tech support dept was the only dept available. She said the dr closed the consultation out and I’d have to pay for another consultation. Of course I pitched a fit and she said, well I can issue a refund, but it’ll take 4-5 business days to process. Are you kidding me?!?! I said isn’t there some way you can just give me another consultation? Not unless I pay again! Ok, that’s ridiculous!!! She said she’d try to call the dr but there’s no guarantee they’ll respond to her since it’s a holiday. Well ok, maybe if you can’t promise service on a holiday you shouldn’t offer services on holidays!!! So frustrating. I’m still sick and no meds!

by Corah.c

I was pleased at the speed in which I was connected to a doctor however that was the only good thing I can say. I had my first telemedicine appt using this app. As a result of the appt I picked up the two medications prescribed however it did not resolve my issue. I woke up crying (about two hours after taking the medication) from acute ear pain then went to an in person urgent care that gave me prescription ear drops and more robust pain killers. I explained the same things to them as I did during my telemedicine appt. If there were additional and more suitable measures to be taken then why were they not? It defeats the purpose if I have to have two appointments for the same issue.