I rarely write reviews, however; I felt it necessary to do so, as it is imperative that people understand what this company is all about.
To begin, I wanted to try KHealth for at least a year so to make certain I gave an honest and fair assessment.
This company is ALL about "MONEY" - YOUR money and nothing more! In fact, just this year they DOUBLED their rates! This company is NOT about your health or helping you when you are ill, or when you need them. How do I know? I experienced it all firsthand.
All of what they say they can treat you for is NOT even close to being true! As an example, I had a UTI which is VERY easy to treat with an antibiotic. What did KHealth want to do? They wanted to send me to urgent care or to my local doctor/clinic while THEY order a lab test for me so to get a culture. ALL for a few hundred dollars of course (more money in KHealth's pocket) then once they get the results back (who knows when that would be) they may or may not even treat you! #shameful - For the 'SANE' mind, if you will - why would anyone pay KHealth for a lab test on top of their initial fee if they are only going to send you to urgent care of your local doctor/clinic to get a lab, which you could have done yourself from the outset and saved a few hundred dollars in the process? It's truly a money-grabbing scheme from KHealth. This is NOT by any means, the only example, I could share, there are many MANY more!
As for the doctors? I can honestly say - those working for KHealth are not likely to get a job in a real clinic as they are personality-less, ruthless, and not knowledgeable. They simply don't care. You are just a number in their 'cue'. They ALL use the KHealth 'canned' message system' to communicate with you, all the while ignoring the conversation you are TRYING to have with them so to get the help you need. Not to mention, you will likely not get past a few sentences before they throw out their 'canned message' and then close the APP in mid-sentence as if you never existed.
As for the APP itself? USELESS - 60% of the time it does not work and states the system is down and to try again later.
Wait times? I have waited at least 2 hours, many times 8 hours to get in contact with a physician, and sometimes they don't show up at all, least I mention, all the while you MUST stay by your APP just in case they do show up. If you turn your head for one second, they will click off in a blink of an eye, and they are on to their next victim. :(
Customer Service? Good Luck with getting anyone to answer the phone or even return an e-mail.
I truly wished I could have made this review positive, but that is just not the case with this company, sadly.
Now we wait for KHealth to follow up with a response to this message - (if they even do) - You can bet it will be a 'canned message' as that seems to be the only way they want to communicate :(
I honestly do NOT see KHealth staying in business for much longer before it all catches up to them and or, crumbles before their eyes. BUT - what does the CEO care? He's already made his millions and is likely sitting on a Yacht somewhere, smoking a cigar, while laughing all the way to the bank.