Drop: Shop Cash Back & Rewards Reviews

I signed up for Drop a long time ago, and the whole appeal of it was that you could pick some favorite stores you want to earn points at and then passively earn those points when you used your linked card at that store. You didn’t have to go into Drop , complete an offer, etc. you could “set it and forget it”. That’s completely gone now, as they rather quietly did away with power offers and replaced them with “flash deals” which basically forces you to search for deals and purchase through Drop , like Rakuten. Except the point value awarded is usually worth less than the cash back you’d get through Rakuten or a similar app, so it’s not worth it to use this app.

Now it also offers points for completing surveys. The trouble with that is wasted time for surveys that disqualify you after you’ve already completed most of or in some case the entire thing. I’ve literally been “disqualified” on the thank you screen at the end more times than I can count. The surveys say you’ll be given “partial credit” if you’re disqualified during the survey, but I’ve found that to be true only about 60% of the time, and if you do get the partial credit it’s a measly 20 points. Not worth the time. Drop also says each completed survey puts you a step closer to the little “snake game” they do to earn extra points, but that’s just a blatant lie. I’ve done several surveys and never got any progress toward a game reward.

There are so many inconsistencies within Drop. Apparently they got rid of the power offers (the 5 offers that you chose in the beginning). However, my friend is still getting points for her power offers while mine has stopped completely a couple months ago. In addition, some people get certain offers while others don't. For example, for the longest time, I did not have the option to use Uber Eats through Drop . I thought it differed by user so I didn't say anything. But one day while looking through Drop , it told me that I had missed over 5,000 points for not using Uber Eats through this app. So I went to look for the Uber Eats options on this app, and IT WASN'T EVEN THERE. ONLY AFTER I complained, they opened up that offer for me. Now, I noticed I don't even have Uber as an option while all my other friends do. **These are NOT power offers. Just simple points for when you use Drop ** I don't understand why some people get these offers available to them while I do not. It's contradictory especially because Uber used to be one of my power offers. Now it doesn't even show up on Drop for me. In comparison, my friend consistently has Uber as an offer AND still gets bonus points via her power offers from the beginning. You guys need to fix this. It's ridiculous. You can't expect users to keep using your app or referring other to your app if you aren't consistent.

Let me start by saying I like Drop for the most part. It basically just runs in the background and tracks my purchases. Easy. However, they recently did something where if you’ve never bought anything through Drop , you have to unlock the lower priced gift cards. You can fix it by buying something through Drop . Not a big fan of this change, but whatever. I bought ESPN+ through the link on Drop on November 8 because it was boosted and I needed to buy something through Drop apparently. I did not want nor need ESPN+. It’s now November 26 and I’m still waiting for my points. They’re not even showing as pending-there’s nothing showing that this app even acknowledges the purchase. I’ve tried reaching out to support, but after trying to open a ticket, am sent to a page saying that they have a 60 day grace period for this offer. When I look at the terms and conditions for this offer, it says that I should allow “up to 14 days after you subscribe for this app points to be posted”. When I try to push their “still need help” button it just sends me back to the thing about the grace period. I may be wrong, but it seems like it’s not even letting me reach out to support and giving me some bogus excuse about a grace period. Sure seems like I’m getting the run-around...

***UPDATE*** After putting in yet ANOTHER ticket, after a week I was finally able to redeem my points. A week of frustrating annoyance with absolutely no answer as to why. If you’re not going to fix your app, then shut it down. I will update my star review just because the last ticket had fast response time every time I emailed back.***
Once I finish my review I will be deleting Drop . I tried to redeem 50,000 of my 65,000 points for a gift card and everything was good and all of a sudden it tells me that “instant redeeming isn’t available right now” and tells me to contact support to help me. Ok cool. I’ll do that. And I did. 5 TIMES. I got the initial response. Then I emailed back. And again. And again. No response. I put in a ticket about an issue redeeming points and as a secondary thing mention “oh and the bonus snake thing isn’t working either”. They responded almost immediately and changed the name of my ticket to “Supercharge Issue” and said all I had to do was get out of Drop and restart. NO MENTION OF MY ACTUAL ISSUE!!!! This is ridiculous, all those points wasted.

I have used Drop since it was brand new and have recommended it for a couple years now to lots of people. Since they changed their model of points earning it is a LOT harder to really earn unless you buy things using their click-through earning, similar to eBates. The main problem with that being that then THEY NEVER REWARD YOU FOR THE OFFER YOU CLICKED ON. I had this issue once last fall, it took many weeks for customer service to actually award for me for the offer, and I decided not to use those offers anymore. But in an effort to reach a point goal so I could spend my remaining points with this app and then leave/delete Drop, I decided to take advantage once more of one of their offers. I read the offer details perfectly, and followed them to a T, and yet - still no points. I have sent not one, not two, but THREE requests for support in to their customer service, and NO ONE WILL ANSWER. In short: don’t waste your time. There are better points for rewards/cash apps out there that *actually* work when you use them, and reward you, not just leave you hanging on offers until they think you’ve forgotten you spent the money. The very least they could do is show pending points from money spent right away - which they are VERY hit or miss on, especially with click-through offers.

You have to spend an insane amount of money to get a $5 gift card because there is a point minimum for redemptions. For example, at McDonald’s you earn 7.96 points per dollar spent. To get a $5 gift card you have to redeem 5,000 points (minimum). That means you spend $627 minimum to get any reward. The first available is $5 or a 0.79% return. In 2018, McDonald’s margin was about 27%. So of the $627 you spend, $169 is profit to McDonald’s, some unknown cut goes to this app, and you get a small $5 crumb. While I can attest there really is no effort involved to earn this money, the returns could be much better and you don’t get cash back. Additionally, this app is also marketing on the redemption side to gift card providers in hopes of driving sales for those vendors as well. For example, one of the reward gift cards is AMC. A $5 gift card at AMC won’t buy you much of anything. The nearest AMC theater to me has a matinee senior discount ticket for $7.49. So to get a free movie you would have to redeem two $5 gift cards and spend a minimum of $1,254 at McDonald’s. For a 2 hour movie that’s insanely out of balance and one hell of an expensive movie at a cost of $627 an hour. In contrast, If you donate plasma you can earn about $10 an hour and that’ll be a 98.4% better use of your time (and you can save a life instead of clogging your arteries and putting yours at risk).

I’ve had Drop since 2018, I’ve slowly seen Drop change on the rewarding system and ways of earning points. The rewards used to start at 5,000 points (equivalent of $5 USD) now rewards start at 75,000 points and the offers for redeeming the rewards are significantly less. There are no more power offers where you receive cash back for certain places that you picked from a list when you signed up. Basically the only way to earn is games, surveys, and buying through offers that are for a limited time. Surveys don’t give many points. Some offers can only be completed by shopping for that specific brand through Drop which is limited in features for some websites. It’s very annoying when people have been using Drop for so long waiting to redeem only to find out rewards don’t start until you spent a great amount of money on Drop and that you can’t get points back for purchases all the time. I do not recommend this application anymore. I understand this is a free app but based off of how radically you developers have changed Drop and the ways to earn/spend, I don’t feel like wasting my time for an app that might change the next day and leave me trying to earn more points.

When I first started using Drop a few months ago it was amazing I actually even earned enough points for an Apple gift card which I have no problem getting or using but in the last three or four weeks I can’t take a survey every single survey click says there is an error and it’s letting them know. Almost every single survey I click I get about a third of the way through and get told that I don’t need to qualifications and get kicked out and earn 17 points After spending 20 minutes taking a 25 minute survey. On the random ones that I actually can get to and “qualify for” I get more than halfway through and if freezes or pauses and I have to close out and forfeit all of those points and just wasted that amount of my time. However I don’t seem to have a problem getting points when shopping on the sites using my card but the survey is where I get a 99% of my points from and I can’t get an actual survey to save my life because it constantly tells me that I don’t qualify or an error forces me to have to quit!!!

Not impressed!!!!!! I really thought the update that they just had would’ve fixed all these problems but it doesn’t seem to have done anything.

Drop is nice for me to earn points when I spend but since I can’t change my power offers or add them, I end up losing a lot of points! Additionally, I often shop in store when I’m in a time crunch and I receive no points from those purchases since they are not included in my Power Offers!!
I really like Drop but they need to make some changes so that the consumers can adapt Drop to fit their changing needs! Currently the only way to possibly change your Power Offers is to probably delete your account and lose your current points to start over and that seems like a waste of points that could have been redeemed!
I really hope they make changes so that people can keep enjoying as their life faces changes and the Power Offers are better since they keep adding new power offers but no one can use it without going through Drop !

Edit: I also hope that the developers let people have 5 this app Power Offers since I’ve heard that the Power Offers were dropped down to 2 which the developers explained saying that on average consumers often only use 2 Power Offers but that might be caused by the fact they can’t change their Power Offers and some of their Power Offers are no longer useable for them in their daily lives.

I used to love this app. Now, not so much. With the removal of Power Offers (this feature allowed you to automatically earn cash back on your purchases without the hassle of clicking through links), Drop has effectively lost one of its unique identities and became simply a cashback portal. Nothing particularly wrong with that, except there’s better ones out there. this app only allow cashing out through gift cards, which I could excuse back when Power Offers were available - but not anymore. Gift cards are not really worth face value when you can almost always buy them discounted. Additionally, any other major cashback portal allows cashing out earned purchases through PayPal or bank account.

In the future, I hope this app can provide something innovative and different from other cashback portals that would entice the informed consumer base (though..I guess the money is easily made in uninformed consumers). For now, they’ve unfortunately neutered their app into just a pretty face. Give Drop a pass and find something else - there’s plenty of better cashback portals out there that you can find with web searching. When I reach enough to cash out my points again, I will this app this app.

I love Drop, been using it for like idk 8 years.. however its not perfect. Lately i haven’t been getting rewards for this app spin offers for my purchases. I also haven’t gotten points for games i have downloaded and completed. I wrote in and sometimes they help but lately they haven’t been. Part of the issue is whenever we submit a help ticket; we can only mark “missing points” and we’re not allowed to tell them that we’re missing points for a this app spin offer (which are bonus points). So I think I’m being ignored because they think that I think I didn’t get points for a purchase or something. Anyways that’s why i won’t give 5 stars. Bc their customer service has declined a lot. I’ll laugh too if they reply to this review before my help tickets. At this point I’m not even creating tickets for missing points. I’ll just eventually stop using Drop .

Drop can have its benefits if you spend often on your ongoing offers & are willing to fight to receive your points. The one-time offers are only worth it if you are willing to contact support, take screenshots, & fight for them to issue your points manually. Don’t ever expect these to post on their own, including the IN-App offers that they recently rolled out for this purpose. They don’t sync. Take screenshots of everything. As many others have stated, their customer service is as bad as it gets, & I was a hospitality mgmt major so I understand customer service on a fundamental level. The average response time is about 5-7 days & sometimes you won’t receive one at all. When you do finally receive a response, more often than not, your issue won’t be resolved. There has been a Chase Bank issue where people who bank with Chase (largest bank in the U.S.) stopped receiving points for any & all transactions around mid April. It’s been over a month since they have had any luck in resolving this, so Drop has essentially went dead to thousands of users. They have a banner stating that they are trying to resolve, but again, over one month of a dead app for thousands of users, paired with unresponsiveness- ask yourself if you want the headache for $5 to Starbucks? It’s not worth your time.

Have had Drop for some time and when I first got it I gathered enough points fairly quickly because of the places that I shop at. Recently it just stopped gathering points. I disconnected and reconnected cards, reached out to support about missed points (no response by the way), but I’m about to go on 2 months and my points have not changed regardless of numerous eligible purchases. Still have heard nothing from support. Now their FAQ section says you need to wait 100 days after a purchase?! What is that - horrible. I get waiting 7-10 business days or even 30 days, but 100...nope

UPDATE: they updated the daily hoops game to pretty much make sure you don’t get any points. I used to play it frequently and could get quite a bit of points. However, I have tried several times and can only get, at most 1 point. I had a few different friends try and they pretty much decided it was rigged. This whole app is a waste of time. Only ever got 1 gift card and likely will never get another one again. App is dumb - just like their customer support.

10/13 UPDATE: they asked me to update my review and update Drop cause they made some updates. I have deleted Drop after 2 different updates. Drop is a SCAM. Don’t download and don’t use.

I’ve had Drop for several years. I like that I can earn points without even trying through the power offers that I selected. When I signed up I chose power offers that I use regularly. Over time some of those offers I don’t use anymore and they won’t let you change out those unused offers. Most of the points I earn are through the remaining offers that I use weekly. It takes along time to make enough points to redeem anything. There are other offers that you can use to earn points with, in app to order items online, but there are only a small few that I would ever use. And just recently I noticed that some of the things that I would like to redeem my points for have increased. A 20,000 point ecard from Whole Foods went up to 50,000 points and now that card is no longer available. There are quite a few of us who don’t understand why it’s so difficult to change power offers. It would be nice for them to be more transparent about that.

With all of that said, I do like Drop. I do earn points but I don’t earn enough to redeem them very often. But when I do it’s a nice little bonus.

I initially liked Drop, but noticed that certain points took awhile to show up on my account (for example, I bought a laptop through Dell and stuff from Target and the Target points are still pending.) Additionally, I had a card that been on my this app account for over a year and all of a sudden it was dropped unexpectedly without my consent.
I reached out to customer service and they told me my bank now requires an app that needs to identify me even though I have had the same bank account and number for years at this point. Drop within Drop (called Plaid) requires for me to go to my bank and sign up for text messaging/alerts and even that did not go through properly when I typed in my phone number. Customer service fails to help with this and just says “oh well” even though I have been a customer for awhile now.
Due to the fact that the goal posts keep changing and customer service is a joke, I have needed to look elsewhere for a company that will follow through properly, not take forever to load points, and not require an infinite amount of points to receive a five dollar gift card. Try Rakuten instead. Please don’t waste your time on this app.

Yes, Drop does really pay out, but there’s a lot of catches. For instance it’s been 3 weeks since I completed one offer and they still have my points as pending. ANYTIME you contact customer service they will IGNORE you unless you rant on Twitter or email them 1,000x. They send the same automated replies which are unhelpful and it would be more helpful if people actually read what your sending to them. I seriously don’t appreciate this. I once waited over a month before hearing back from someone and the only reason they answered was because I took to Twitter. And since Black Friday I’ve been waiting for a reply on their boosted points. They stated you’d get extra points for completing and never gave them. Now their trying to claim that the points listed were the extra points but it’s funny because I have earlier screenshots that show that’s what the points were even in October before Black Friday. So yea Drop pays out and it’s a great way to make extra money WHEN IT WORKS! I would stay away from buying from one time offers because they take forever to post (3 weeks and going right now. If you buy Dunkin everyday great link up and earn quick-ish. But just beware if you ever run into any problems it’ll be a hassle and sometimes points are too...

I have been a loyal this app customer. I use Drop to purchase, do surveys and play games. I have earned a lot credit for playing games with no problem until recently. Some games you earn your rewards and some you don’t . When you submit a ticket for unearned points they credit you only have of what you earned and nothing more. I had issues with more than 5 games I did not receive points for. They gave me one credit of 7500 whe. I should of earned 30,000 points. They refused to give earned points. So I still have three stars app is legit and you really can earn gift cards but you will also get cheated points if your not properly credited. Hence , wasted your time trying to earn points. Some of thes games can take a month to complete the offer but guess what???? You just flushed your time down the toilet because they won’t give you what you earned. Look for other apps that actually pay your more to play. this app is great but they don’t give nearly as much as other apps do and without the hassle. I prettt sure after this review I will have more problems.

I loved the this app app when I first got it because I chose Target as one of my power offers so I knew every time I shopped at Target, I would get points. I typically only earned this app points on in-store purchases as I don’t do a lot of online shopping at specific stores’ websites. So, when they got rid of the smaller gift cards for in store purchases, I was pretty bummed. Luckily, I was still able to earn gift cards with in-store; it just takes a bit longer because I have to earn the more expensive gift cards. The next change was not as pleasant! I login to my app in May, expecting to see a bunch of points because I’ve been doing a lot of shopping at Target recently, but lo and behold, I had none! So I e-mailed support and find out that they took away the power offers and replaced it with flash deals. I am not impressed with this change!! It is going to take me way longer to earn rewards if I can’t consistently earn points for my regular shopping at Target!

Drop was a 5 for me in the beginning, but I’d have to give it a 3 for now and honestly, that’s being generous!

Honestly, I loved this app for the first few months I had it. I was able to redeem a couple of Starbucks cards with points, and even recommended that my mom sign up as well. However, for the last two months my points have not been registering at all. The first time I noticed, I submitted a support ticket and my points were manually added in a few days time after not registering for weeks. Fine, good customer support. Not a single point has registered since that complaint was resolved, despite Target being one of my power offers and my spending at least a few dollars there every day (across the street from my apartment). Despite a support request to remedy this for a second time, my response this time was “be patient, it will resolve itself.” That was a month ago, and yesterday I received notice that my card just unlinked. When I tried to relink it, it refused, citing an incorrect password/username for my bank, despite my successful login on my banks website with the same credentials moments later. There seems to be no way to resolve this issue, and now this app simply has my credit card information on file without providing any benefit. Seems like a breach of the user agreement and a fraud on its customers to me.

I can’t say this will be the case for everyone, but my experience with this app points to suspicious business practices. I added several credit cards and started accumulating points after I made purchases and opted into offers. But when I tried to redeem those points, Drop kept giving me a vague error to try again later. I finally contacted Support, and they told me that my account was “flagged” because one of my linked cards was a business card. Not true - I don’t have any business credit cards. I’ve asked them which one of my cards they believe is a business card, and all of a sudden, they went dark. Awesome. They will let you link as many cards as you want and spend as much as you want, but will only inform you of being “flagged” when you try to redeem your points and ask why it’s not working. And there is no response when you ask them to justify/clarify why your account is flagged.

UPDATE: I sent them another email following their instructions in the email below. Yes, they did respond with another “we’re looking into it” email, but after over a month since I reported the issue, there is still no update. And they still do not respond to any of my emails. I’ll be closing my account.

Update *** I like it less. I was loving Drop until recent changes. I noticed 9,000+ points weren’t posting ($9+ in rewards) so I emailed customer service who told me my points will be pending for a minimum of 90 days. Which is BS. I spent the money, used your app and now you’re going to make me wait 3 months before I can use my points? Not cool, this app!! Not cool

I really love Drop . You earn points on money you are already spending. There are a ton of retailers, but the points vary for each. And I love that I can just use my debit card and not have to shop exclusively in Drop . Ex. I use the Walmart grocery delivery which is 3000 points no matter how much I spend vs Starbucks which is 7 points per $1 you spend. So it varies but if you just do your usual shopping, points will rack up without even realizing it. You can cash these points in for gift cards. My only complaint is I am constantly having to relink my card to Drop .

I see the appeal of using Drop. I was cautious as you grant them access to your finances. I ignored unfulfilled offers and inept customer support (or no reply at all) for the reward of $40-ish dollars a year in return for letting them know and sell data on my purchases. It seemed like easy money. That was built on trust. I trusted that they would keep their end of the terms of service. I was wrong. I tried to redeem my last rewards for a gift card through Drop as promised. Drop made me contact support because of a supposed error. There was no error as I was informed by support but they were conducting an 'experiment'. They ensured I would still be able to redeem my points. They sent an email gift card via Giftbit. Giftbit is a company that tracks gift card purchases for companies for further data on purchases. Data that I was being forced to hand over if I wanted to redeem points for data I had already provided. There was no way around redeeming my points without agreeing to Giftbit's terms and conditions as well. If a company will violate their terms and conditions so flagrantly, what won't they do? Delete this app. Change your credit card passwords and move on from this 'experiment'

this app started out as a decent rewards app. Sure, it took a while to earn enough points for a gift card but that was totally expected. Over time, however, they’ve progressively implemented changes that make Drop less and less rewarding. A couple years ago, I was able to cash out with as few as 5,000 points for a $5 Starbucks gift card. Over time, they increased the minimum cash out amount to 10,000 points. Then, they increased it again recently to 20,000.

These constant changes definitely deterred me from fully endorsing Drop but it’s the latest change they’ve rolled out that has me ready to uninstall and steer people away from ever using it. The latest change now sets the minimum cash out amount at 30,000 points for a $30 gift card and the gift card options at this price point have dwindled significantly. A Starbucks gift card is no longer even an option. I’m sorry but I really don’t need or want a Groupon or AMC gift card. Oh, and I’m not willing to shop through your app at online retailers just to potentially “unlock” more reward options...that’s absurd. Everything with Drop has just gotten ridiculous and I’m pretty much fed up!

UPDATE: changing my rate to one star because I’ve finally heard back from their customer service. They kept changing their reply as to why my points were taken away. First is was because I wasn’t eligible for the 20,000 points from pretty litter (I never added the offer or clicked the link) then they changed it that I was never supposed to get 20,000 points from the NJMVC offer. I have given up with Drop since they clearly don’t want you to be able to have points. Waste of time.

I’ve had Drop for over two years & I loved it. Now all of a sudden my points keep getting messed up & it makes me not even want to have Drop anymore. I did the offer for Dollar Shave Club where you get 20,000 points for purchasing, they only gave me 10,000. Then I earned 20,000 through their NJMVC offer & randomly Pretty Litter (which I never added to my offers or clicked on the link) took that 20,000 for a “point adjustment”. I’ve put in multiple tickets & their customer service just doesn’t care. It’s really a shame that Drop went to waste. I’m extremely disappointed.

So I like Drop for the most part... it's cool to earn points for places I already shop at. BUT... apparently if an offer has two requirements you have to meet to earn points, they can't list both of the requirements which leads you to make purchases you think you're earning points for and you're not. They had an offer for something called Boxed. All it said is 20,000 points for your first purchase. I looked everywhere and couldn't find a minimum amount you needed to spend. I bought something for about $20. I finally reached out to support after not getting my points. The lady that responded said sorry, you had to spend at least $50 AND it had to be your first purchase but they could only put one of those things in the description. What do you mean you can only put 1? That's ridiculous. I either wouldn't have made that purchase at all or actually spent $50. This was a waste of money at the end of the day for me. She gave me 1,000 points for the inconvenience. Still not worth it. You should honor what you put out there.

I’ve been using this app for a few months now. Once you download Drop and set everything up, it becomes a great passive way to earn extra money, meaning you don’t have to do anything other than make the purchases you were already gonna make in order to accumulate this app points. (Unless, of course, the snake bonus game counts as doing some extra work. LOL).

You won’t become a millionaire overnight, but if you’re a consistent online shopper and weekly ride share user like me, the money does add up! Honestly, I can’t think of a good reason NOT to give Drop a shot. ***TIP*** Take a few moments to really make wise choices on your 5 power offers, as you won’t be able to change them later. Make sure you pick the places/services that you shop at or use the most in order to make the most of what this app has to offer! Very important.