JOANN - Shopping & Crafts Reviews

by Cold War Era Space Laser

I’m shocked at how awful and poorly designed the entire expiration is with this store. So many examples of cutting corners at the sake of usability. One example: JOANN sends you to the web via safari (loaded in app) to change information (ie address) that isn’t even on the website to change. JOANN has an address I haven’t used in 3 years and 4 moves ago because it won’t delete but it can’t be changed on the site either. Another: your local store (“my store”) setting doesn’t save from web to app or vice-versa. lol Garbage like this is in everything. Products list as being in stock snd in store turn out to be false more often than not that’s assuming you can sort through a product to find out which specific items are in stock or not (ie if you search for in-stock yarn each product page has every color listed ever offered but you have to select each color to determine which are even available let alone in stock anywhere. The website is garbage and so is JOANN. Whoever is in charge of J’s web front has probably never shopped at the store, or any store like it, ever. Oh and the “missions” are insulting garbage to put your poorer customers through to get artificially invented deals to pump your numbers. Gross.

by La-dee-dah!

I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded JOANN several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! this app’s please fix your app!!!

by SFDW

Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment.

Previous review from October 2020:
All kinds of bugs. Even after being updated in a timely manner. I already have an account, but JOANN wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash JOANN . I really like to shop this app’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in JOANN. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought JOANN would be a great thing for me. Guess not.

by Klcrochet

I have been having a particularly hard time trying to find a certain color of yarn to finish a project. I saw there were 3 balls in stock at a particular store. I drove 45 minutes out of my way to come to this store. I arrive and I can’t find the specific color I’m looking for. I bring up JOANN and sure enough it says there are still 3 balls of that color yarn in stock. I find an employee only to have them tell me that those numbers aren’t correct and they take 24-48 hours to update.
Why even have this feature in JOANN if it’s not always updated?! Also what would have happened if I bought online to pick up in the store? Would no one have known this actually wasn’t in stock until an employee went to put the order together?
Also, many stores don’t carry this color so my only option is to order online, which the shopping is $7.99 for a ball of yarn that’s roughly $5.....and there’s no option to have it shipped to the store. And the only online coupon is for free shipping with an order of $75 or more....
This is a poor excuse for an app. With the technology available to us now there’s no reason why the in stock numbers aren’t updated in real time! If this can’t be accomplished then don’t even bother with this feature. Thank you for wasting my time.

by Toria.snow6

I thought JOANN was great until I had about 25 items in my cart and went to check out. It lets me put in all my information and then crashes and deletes my cart when I try to place order. When I try to add things to my cart it will tell me that I have 23 items on my cart but then when I click on my cart it’s empty. Eventually after I have added stuff back in to my cart the originals reappear and JOANN tells me I can’t check out because of the duplicate items however it will not let me delete anything. I have gotten to check out at least three times and had JOANN crash and delete my cart each time after telling me I have a gift card to cover the entire balance when I have not entered any gift card info. I especially dissatisfied because I’m trying to use a 25% off online order coupon that expires today so I will have to go into store and spend an extra $40 since JOANN won’t work. I’ve tried closing JOANN , logging out and back in again, and deleting and redownloading JOANN and am still receiving the same results. I would not recommend JOANN and if there was anywhere else for me to shop I would not be shopping at joannes for my supplies.

by Fun Mom 5

I have been a this app shopper for decades and started utilizing JOANN in the last couple of years. I have placed orders, had them confirmed and received an email the next day that the full order had been cancelled as unavailable ( all of the items). I search again and everything shows as available!!! There have been too many instances to document. I wish there was someone else to buy from carrying the things I use.

Today I am most frustrated with my attempt to purchase online for pickup. I have 18 items in my cart that all show as available in the store. I went to checkout and confirmed payment. I hit the review button and everything in my cart disappeared. I go back to try to add the items again and the cart populated with 18 items, I try to purchase and it goes back to zero! So now, not only am I not able to purchase, but I can’t do anything with the cart. I wait an hour and try again, same thing.

For a business with stores Nationwide, it would be nice if it had a functional website. I can’t count the number of hours I’ve spent trying to nurse an order out of it. Worst website/app I have ever used!

by QuirkyCarter

JOANN crashes constantly. I can’t even get through the process of selecting a product after comparing a few. I have to keep starting over because it crashes. My phone isn’t old and my app is updated, so this is really unexpected and annoying. It essentially renders JOANN unusable.

In addition to the crashing, the filters don’t work. If I filter out products only available in-store, I don’t expect to see them in my search results. And sorting by price is nearly as useless. I should be able to view only the items that are available for shipping— and in order from lowest to highest price. This is very basic stuff.

Since covid is devouring my community, I’m not going to shop in-person. And unfortunately most of the items I want to buy aren’t available for curbside pickup either. If I run out of patience with JOANN , I just won’t buy the products. We are nearly 2 years into this pandemic, so it’s inexcusable for a big company like this app’s to still have an app that cannot do well with the most basic elements of online shopping.

by Kansas20

JOANN is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in JOANN , so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!

by Quiet Right

JOANN has the potential to be a real winner of a sales and marketing tool for this app. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no this app's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if JOANN doesn't work properly to begin with. Keep in mind the size of screen a typical phone has.
Get the basics working first.

by Kiku92

I just read several old comments from 1-2 years ago. I’ve experienced them over the COVID months 2020. I select a category of fabric and each and every time I pick a fabric color/print and want look at another I’m back at the beginning. WASTE OFMY TIME. The other thing about your app is passing it off as an iPad app, NOT. I prefer my iPad (in it’s case with the physical keyboard) horizontal to use it. Your app is LOCKED vertical. Now let’s talk about one of today’s daily ads.
Lion brands 1 ball to make a project. Click yarn, click brand, click color & a list of 1/2inch pix comes up with a color name. Click color a “little” larger pic to see the jade, click back to check another color ,we’ll we’re back home. Click click c..........select another color to see how different from the 1st hmmm pic is same as 1st choice ?? But different name I tried another color (looked blackish totally unlike 1st, repeat all the yayayastuff 3rd pic same as first but name corresponded to my 3rd selection. Now if I’m looking for yarn with jade & all the green/blue yarn along with ALL of the colors in the 1ball makes a project pop up as the same color would you gamble on it or shop elsewhere?

by Touch Hocky Champ!

I have walked away from my computer several times and bought nothing because I was so frustrated with JOANN and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what JOANN put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which JOANN apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call.

I have been a loyal this app customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at this app. It takes me no less than two hours to struggle with JOANN to place a moderate sized order.

by Klexxa

Browsing on JOANN works just fine although I have noticed discrepancies in inventory for stores on JOANN vs the website (some items will come up as not available at all near me but JOANN will say there are some available for pick up in the store). Coupon codes do not always work 100% in JOANN even if you meet criteria it still might give you a message saying that it doesn’t work (ex: 20% off in store pick up and even when all the items are available for in store pick up it doesn’t apply the discount). The biggest gripe I have with JOANN at the moment is the fact that even though I am signed in already when I go to checkout it still asks me to sign in or continue as a guest. This would be fine if I could just sign into my account but after entering my credentials and pressing continue it just loops on a loading screen and never continues. The only way I could check out was as a guest and I really don’t want to have to do that every time.

by Skyeyas

I recently downloaded JOANN and have used it several times. The last time I wanted to place an huge order of 25 plus items. JOANN would take forever it I added more items. I would hit another tab on JOANN and then my items disappeared. I was so disappointed I just gave up. I figured maybe the system was being updated or something since it was late at night. Or could’ve been too many people were placing orders since it was the Joanniversary sale. The next day I tried again and the same thing. My items were deleted from the cart. I jumped on my laptop and thankfully ALL the items were still in my cart, some even had more than one because I tried adding the items after I thought the items were deleted.
My only other pet peeve is the view of the items in the cart. Too much wording in between items. Takes forever to look through your items.

by Cmclarke

I probably use the this app’s app at least 2 times a week. As soon as I see a product or learn a technique from you tube I turn to this app’s shopping for the item. The 2 things I dislike the most. I can’t pay for my items through JOANN . Even though I may have already signed into my account JOANN makes me sign in again but will buffer and buffer not allowing me to get into my account to pay. Because JOANN is such a convenient way to search for sale items or products I want. I shop in JOANN but have to log into my laptop search for the item numbers for the chosen product then pay for the items on my laptop. Additionally, I’ve come to expect long hold/wait times when calling this app’s customer service. The other annoyance for me is you can’t use many coupons when shopping online example the money off coupons when you spend an amount excludes this app’s online orders. When so many items can only be purchased online. I think that is very unfair to your online customers.

by Amarbledog

Sometimes there are lines to wait in and this is Las Vegas so lines are a normal part of everyday life. But, the long line at this app’s with crafters and quilters snapping up the latest deals flows effortlessly and before you know it your back home. You’ll actually see three or four checkers working instead of the 8-10 empty check lines that Hobby Lobby shows off unattended.
The sales people are always friendly and helpful. The seasonally stocked items are already on sale and easily fun and unique projects seem too good to pass up.
Sure there are a couple of competitors in town but you’ll be happy with the enhanced fabric choices and books with ideas and actual classes you can take learn and make things in. The others can’t be compared. When did you last take a class at Hobby Lobby or Michaels. Their classrooms are always empty.
I support the Best of the West location at Rainbow and Lake Mead.
Thanks guys and gals you’re the best of the best.

by DWDCFC

I love JOANN! The only area of improvement would be the scanning. It never works for me and I end up having to take my two year old through the store to the scanners, but that’s not a big deal.

The other thing I’d consider is the wording on the smile coupon terms. I was so excited to earn my $10 off of $10 coupon. When I went to the store to get embroidery supplies with it, the cashier told me the register wouldn’t take the coupon unless I had $20 worth of items. I thought it was $10 off of a $10 or more purchase. It was the day before payday so I didn’t have enough money with me to pay an extra $10 to use the coupon. Luckily my boyfriend was there and was nice enough to cover it for me, but it was still very embarrassing for me to have him pay and to have to get out of a full line to go get $20 worth of stuff and get back in a full line again.

by Coolotr

Please, I love shopping at this app’s but your app makes it so difficult. I love the shop to the store option, I don’t love wondering if you even got my order because your order tab doesn’t work, sometimes I get an email saying that you have received my order but wait until I get another email to pick up that never comes. I love the fact that I can check other nearby this app’s for products my local store is out of. I hate the fact that it takes forever, and sometimes not all to change my orders to all one store for me to pick up instead of driving a 30 mile circle to pick up 3 orders that when actuality one store had all my wants in their store. I love being able to look at a whole line of fabric in one list. I don’t love having the page return to top of the page every time I order something.
Please make me love the whole experience of shopping on line with this app.

by Itsmyhamburger

JOANN is okay. It’s basic at the most. What I really dislike is when I click on the “shop this app” button, it gets super glitchy when I try to search for an item. I have to click on the dang “enter your search” box 4-5 times in order for it to actually click on it. On the first few tries, clicking on it brings up a text box for you to type in whatever you’re looking for, but it disappears back to the main page when I try typing. What the heck?? Sometimes I just give up and go on my regular web browser. All JOANN is good for is coupons probably.

I would also appreciate it if they could update the pages in a more timely manner. The coupons and deals often expire at 11:59 PM EST so why am I still seeing them when I obviously can’t use it after? I’m on PST time so they might be waiting for midnight my time to roll things over. However, this is confusing to customers and frustrating when I want to see the new deals or coupons.

by Sb Farms

Service always great especially in fabric. Store is neat clean and always stocked.
Since it is really the only place in town to get fabric it would be nice if the store was larger and similar to the Sacramento stores otherwise we end up having to drive 60-90 minutes to get to Sacramento
My only other complaint would be not extending holiday hours past dec 7th.
Sitting in car waiting for store to open and watch at least a dozen customers turn at and drive off within a 30 minute period thinking store opened at 9:00 am. This is crunch time for crafters, and a rural community to boot where people are used to coming to town early to run errands and get back home. I drive nearly 45 minutes one way to get to town so I have to set aside at least 90 minutes of wasted time for driving and during the holidays every minute counts.
Just a suggestion . Thank you

by LorynV

I use JOANN FREQUENTLY especially the scanner portion of JOANN when I am in the store doing price checks. I have often been confused upon arriving at the register when my total does not add up to what I totaled while shopping. Finally a manager told me when you scan items in the store for price verification it gives you the online price not the in store price. I think that is ridiculous and confusing to customers. I am a super crafter and I am in my this app’s at least two times a week. I try to stay on a budget. If there are not price checker machines in the store and customers are advised to use JOANN scanner.... it should be accurate or the stores should honor the scanner price. The register price is always more than what JOANN scanner states. Please find a way to correct that. Maybe when you scan an item it gives you the in store price not the online discounted price. Or have the stores price match the online prices if customers can show the cashier the price difference on JOANN (although this will hold up the line). Thank you !

by DV427

I received through JOANN a coupon to get tulle for 89 cents a yard. I am preparing for a wedding so this was great since I needed 36 yards of tulle. When I get there and try to use the coupon it would not work because it was only good on regular price tulle. this app had all the tulle on sale the same time as they put out the coupon. The coupon was only good for 3 days, the same days the tulle is on sale so the coupon is useless. Why would they send out a coupon on an item that is only good when it’s regular price then put that same item on sale? This is just short of being a bait and switch scam. When they told me why I couldn’t use it I asked why would you put all the tulle on sale and then offer this coupon knowing it could not be used. I am so disappointed in this app Fabric and that they would deceive the customer like this.

The only good thing I will say is that one of the employees called corporate and talked them into giving me another coupon but it still did not get the fabric to 89 cents like advertised.

by Lackess

I love JOANN , it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the this app smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to this app’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to this app’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days.
Other then that super awkward interaction, I’m a huge fan. 🤗

by Gigisgirls

I really am enjoying this app's new app! It is so bright, cheerful and easy to use. It has been very difficult for me to use ANY app let alone sew for several years due to a fall that left me paralyzed from the neck down. With a lot prayers, determination, and much help, I have regained use of my legs so that I can walk with the aid of a walker, and I can fully use my right hand and arm. I have a way to go in the healing area, but I've got to try what I can do while I can. Maybe the neuropathy will get better using my arms, hands, legs and feet or at least distract me from the pain for which no pain mess help.
Now, I am looking forward to get back into sewing, teaching my two - 12 year old granddaughters the love of sewing!
Thank you, this app for the wonderful ideas you have on your website. I can't wait to share them with my granddaughters and hope they are as excited as I am. Thank you also for the coupons. They are a big help!

by JaneDR2012

I started collecting beads about 2years ago in order to make ornament covers! What I was using to contain them was small paper cups!! Very bad idea! True confession: I have always been a real CLUTZ! Needless to say I was constantly knocking the cup around & having to waste my valuable time by resorting them again & again!! OMG! I am never going to confess how many times this happened! My husband finally watched me resorting the beads over & over & asked if there was a way to store them that would prevent me from having to resort them! Yep! this app’s ales has just what anyone needs & obviously someone else had gone thru this time wasting procedure & the bread containers were invented! I watched for sales & bought all the ones I would ever need! Do I still drop the beads? Yep! But now I only have to reach down & pick up the secure containers!! Thank to Jonann’s!!

by Di Bannerman

I like the coupons both online and in the mail. I would certainly understand if the ones in the mail would be eliminated, but hope not. Initially I was using the ones on my phone, and I asked the cashier which ones I could use and she said she didn’t know and did not even try to help me. I have two stores that I can go to. I went to the one I use more frequently and the cashiers will try them to see if they are valid. I very much appreciate that. Younkers is another store that helps the customer with their coupons and they have been helping me all the time. It is very much appreciated. The reason I bring that up is that is one of main reasons why I shop there, and hope that this app’s follows that trend and tries to help the customer. Thanks this app’s.