boohoo are the global fashion brand empowering people to wear exactly what they
want at affordable prices the world over, no matter what the occasion. Simply
download our free app for instant access to the latest women’s & men’s
clothing, beauty & more, with hundreds of new styles landin...
SCAM CLOTHING COMPANY
I bought clothes from this company because I saw the everything half off promo sale. The clothes arrived with no problems but I returned several items ($130+) because the clothes didn’t fit me well. They sent me an email stating they received it & my refund was on its way. Well, 2 months later & several emails between myself & their customer service rep(s) & STILL NO REFUND from them. They don’t have a contact number so everything is via email & it takes days to get a response from them. I’ve contacted my bank & they requested a tracking number from Boohoo for the refund that was supposedly deposited back to me. I’ve been requesting them via email for the tracking number and no one seems to know what the tracking number is, nor will the give it to me. The last email I received from a “Diane” stated that the refund was supposedly deposited already & she can’t help me any further, not to mention she still won’t give me the tracking number so I can give to my bank to confirm/find the deposit was ever made. I don’t suggest buying clothes from this company. The customer service is beyond terrible. I’ve never been so frustrated, angry, and disappointed!!! They won’t return my emails & i still haven’t received a refund. STAY AWAY from this clothing company!!! They’re a SCAM!!!!!😡😡😡😡😡😡
I bought $550+ worth of clothes, after three days of confirmed receipt they cancelled the whole order saying there was unavailable items and the second mail says that there has been an over weight issue !!! Seriously! They could have shipped it in two different packages instead of cancelling the whole order and now I have to wait for my refund. Anyhow I couldn’t wait any longer so I tried to purchase in small quantity. First order went through perfectly but the second order when I clicked through payment process button I got a pop up message saying there has been a transaction issue try again. So I was about to try it again but then I received the text message from bank saying the transaction has gone through, I checked my account online and it shows the transaction payment so to make sure I called the bank and they confirmed it too. I don’t know how many emails I have sent them. There was no reply... Iam still waiting !!!! I would say this site would have been the best online retail store if there wasn’t issues like this. Cancelling the whole order. Cmon we can only add 20 pieces per cart! I can’t trust this site boohooo
One of the worst costumer services
Great clothing for great prices, bad app system with bad costumer service! Company need to change their policy when it comes to their communication with their costumers! I recently purchased $330 worth of products and my parcel was split into two packages. I only received one tracking number and one package. Due to address issue the other package went back to the UK. I wouldve been able to claim it at the post office if i have known it EXISTED! I freaked out upon opening my package thinking boohoo employees forgot 9 of my items and i was worried they would think i was lying when i disputed the order! I mean who forgets to ship NINE ITEMS right? So until i opened i dispute with them, they informed me they sent two packages because the order was large! If they have given me two tracking numbers none of this wouldve happened! Mind you now, i have to wait 28 days for my refund, because they policy "refuses to simply reship the package once it returns". Now i have to reorder my items after i receive my refund within a month! And yes it does take a month, because this is not the first time they messed up my order!
App Makes Me Boohoo! 😔
It's a problem when you're pleased with the clothing from a company but their app is so buggy and difficult to use that it makes you not want to shop there, bargain or not. It doesn't feel secure and thus far it's gotten worse instead of better with each update. I really cannot stand spending my valuable time filling a shopping cart, then putting my phone down for a moment, and returning to find an empty cart. That combined with a favorites list that shows an error message each time I try to use it, as well as random error messages while just flicking through the app. The item descriptions don't tell anything about the item you're looking at and at least knowing the fabric type and percentages would've kept me from purchasing 3 dresses made of metallic sink "scrubbie" material! True story! Boohoo, I do love most of your clothing but I'm sooooo frustrated with your app! In fact, I'm only writing this review tonight because your app either won't open or closes every few moments I go to use it. The bottom line, I could've been spending money with your company but your app is a problem. Fix it.
I am loving it 🧡
I was looking for a knee high boots size 5. I usually shop in Forever 21 & H&M, but they only have 5.5. But then I came across to this app on instagram. I googled Boohoo US. Clicked the link and it led me to this app @ Apple store. Downloaded it, and boom! They have size 5. I was thrilled. So I ordered two things, when I get the confirmation that it’s on my way. I realized that it’s shipped from London. It was a surprised 😱 as I don’t shop stores outside of United States. But I waited anyway, and no worries cuz they have tracking #. So I received my package more than a week, and I was pleased with the products. They look great! And I love my knee high boots. 😍😱 And just last night I re-ordered again, and this morning I received an email that my stuff is on the way. 😊✈️ I am excited to receive my new shoesssss!!!!👢💕 This review is based on my experience, with the company.😊💕
I have just recently downloaded boohoo, just to look and see what’s going on, and if they have the clothing I’m looking for. Weirder styles that people would question, overalls, bib shorts, overall dresses (pinafores) and anything that screams, “I’m a five year old.” So I look through, and there’s a wide selection of bib shorts/ dresses for smaller sizes, and then there’s only two things that come up for their plus section. This is extremely frustrating considering, I want the same clothing that a skinnier person would, and it feels like the company is telling me what I can/ cannot wear as a plus sized person. MAKE MORE PLUS SIZE OVERALLS/PINAFORES/BIB SHORTS!!!!
Love your Site
I just wanted to let you know how much I adore your site. I received it by accident and it was the best accident that could have happened. My son and I and he is 26 just love love love everything there is on and about your site. I am and will be doing all of my adult Christmas Shopping on your site.. You have some beautiful clothing and items. I will continue to shop with you from now on. I just had to let someone know how much your site is being loved and will be used and will be spreading to all my friends and families. Thank You, Cindy
Makes shopping extremely agitating
I love boohoo and have ordered hundreds of dollars worth of clothes from here. The only thing I hate about it is that the app is retardedly annoying to use. If you scroll too long it crashes, and half of the images on the page don’t even load while you’re scrolling. ALSO, the most annoying thing is if you’ve had something in your shopping cart for a while, when you go to check out, it only tells you if one or more of your items are unavailable AFTER you’ve entered your shipping address and credit card information!! SO ANNOYING!!! Please fix these bugs!!! The app is so slow and agitating to use!
Head Over Heels in Love!
Boohoo is hands down the best and my personal favorite place to shop period. Forget Forever21 and their “deals” or Charlotte Russe and their not-so-great quality. Booboo offers amazing deals, amazing quality, and an amazing selection. Boohoo caters to everyone’s personal style at an affordable price. In addition to their selection and sales, shipping is fast, customer service is helpful, they even have free returns now (not that I’d return anything I bought here). Boohoo is the best clothing store there is online or otherwise. 10/10 would always recommend! ❤️
Happy US shopper
I bought a dress for my nieces wedding I am petite but on the heavy side I received my dress, first time I have ever put a dress on and it fits me perfect I am very happy with my purchase. I also purchased a pair shoes I wear a size 4 1/2 but can buy a size 5 I checked the shoe on zoom the shoe was a ankle strap but I did not take notice it didn't have a buckle on the strap unfortunately they didn't fit so I had to send them back. The return was very easy. The prices are great and the Quality was not disappointing. Happy boohoo shopper
I like this APP, But it still has annoying errors!
BooHoo, online website is wayyyyy better. I can click the different color icons under a item and it would change colors on the website. On the app I have to constantly open up the item (and then get a weird error message which freezes the page). Then they have the nerve to do a 80% sale on the first of the month like normal people don't have to pay rent. 🙄 Throw the whole store away, At this point! Make your extreme sales in the middle of the month. (Clothes money going to the rental office right now😡) This company geeking for real, smh.
I love BooHoo but I have 1 suggestion
I love Boo Hoo. Don’t get me wrong. They have a lot of cute stuff for affordable prices and they almost always have a sale on stuff so why not, right ? But I have 1 suggestion. Boo Hoo can really use a segment on the website and app where you can leave reviews on clothes to make sure you get the right size, if it’s something you really want and etc. instead of having to order it, get it shipped and end up returning it which is a PROCESS !
A few months ago I ordered a moto jacket because I liked that it had a belt. When it arrived the belt wasn’t even on the jacket. I told customer service and they were 0 help. Bought my mom a few dresses during the summer, she HAND-WASHED a few of them and they still shrunk! I don’t know what compelled me to order from this place again but I made another purchase for a few jeans & bodysuit. All the pants fit TERRIBLE and the material is so cheap, rough... just feels like poor quality. The clothes looks good on the models but once you get it, it’s a whole different story. Don’t waste your money buying cheap fast fashion clothing. Save your coin for quality garments that lasts long no matter how many times you wear it.
I recently downloaded the app, but always used to use the website through safari on my phone. Which didn’t have the information about what size the model wore. Now they do on the app. In September I purchased some beautiful denim in a size 4 petite because I am 5’1 and 89 llbs. But even a size 4 which is a 0 in US was way too small and there is no way to review the product on the app. Like the jeans are literally suffocating and I didn’t receive my receipt in my package therefore will never be able to return them or exchange them. Please make a way to review what we purchase in the app. AND show our previous orders. Thank you.
Based on experience (not the app)
Very professional company . I would prefer the actual website over the app though. They have great deals and quality. Although I have to pay shipping to the U.S , Returns are free which is a big PLUS. Shopping online can be tricky so I like that. Once I shipped out some of the items to be returned I was refunded literally the next morning. Very quick and easy process. Definitely will be ordering more.
No. boohoo – Clothing & Fashion does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 36,904 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for boohoo – Clothing & Fashion Is 16.3/100.
No. boohoo – Clothing & Fashion does not seem legit based on our analysis. This conclusion was arrived at by running over 36,904 boohoo – Clothing & Fashion User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for boohoo – Clothing & Fashion Is 16.3/100.
boohoo – Clothing & Fashion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: