boohoo - Shopping & Clothing Reviews

by Fetchbaby

I bought clothes on April 30 around midnight, got an email saying it would arrive on May 4 but it never did. I waited days upon days and still nothing!!!! I eventually called this app from the dial but the robot lady was NO HELP. Then i messaged this app on Instagram about my “missing package” and they said they would look into it but i doubt they ever did LMAOOOOOOOO. My package has been sitting at Memphis Tennessee for like 3 weeks according to FedEx. Very disappointed in the useless customer service, plus my package never came, ended up getting a refund when i didn’t even ask for one lol... just wanted my clothes and woulda wait but my package got lost in transit apparently “sorry were outta stock so we’ll refund you, money will be sent back to your account by June 3rd”. BYE BOOBOO with ya bankrupt cockroach cheapass see through clothes. (some of the workers at this app deserve better, but some of them were dumb asl.)

by Loleta09

I tried to place an order for multiple items and the website limits you to get only 20 items not only that actually I had a horrible experience placing an order every time I try to place an order it says change the payment method I change payment method I change devices it did not let me do it ! I messaged Customer Service they just told me to do everything that I did and they couldn’t figure out why I couldn’t place an order !
the last thing i thought about I just tried To place an order with only couple items with $200 however I wanted like 20 items the payment was about $600 and there’s a charge for shipping fee every time. So I deleted most of my items from my cart I placed an order for only like four items which I wanted way more that’s where it accepted my payment and my order went through because the website forces you to do small orders so they can charge you fees ,this is horrible customer experience!

by Kimberly Robledo

This weekend I will be the first in my family to graduate from college. It’s a huge milestone for us. Due to the current situation I started looking for e-commerce stores and came across this app. Although they had bad reviews I decided to give the company a chance. My first two orders came in great and proceeded to order the dress I would be wearing this weekend. However, after making the order and tracking the information I noticed that it was sent to the home where I lived 3 years ago and have since moved twice. I don’t know how that happened as I don’t even use that address for my debit card and hadn’t changed the address at the time of check out. I contacted customer service telling them about the issue at hand they were very unhelpful. The address is all the way in Berkeley and I live in Pomona. They decided to not give any solutions and rather told me to “collect the dress from the address”. I said I really think it was a glitch in boohoo as I haven’t used the address in years and got a new phone that doesn’t have the address automatically saved. It’s a huge disappointment they provided no tangible solutions given the special occasion even if it would have required an additional cost. I recommend people to look at other online stores.

by Pony88

I bought clothes from this company because I saw the everything half off promo sale. The clothes arrived with no problems but I returned several items ($130+) because the clothes didn’t fit me well. They sent me an email stating they received it & my refund was on its way. Well, 2 months later & several emails between myself & their customer service rep(s) & STILL NO REFUND from them. They don’t have a contact number so everything is via email & it takes days to get a response from them. I’ve contacted my bank & they requested a tracking number from this app for the refund that was supposedly deposited back to me. I’ve been requesting them via email for the tracking number and no one seems to know what the tracking number is, nor will the give it to me. The last email I received from a “Diane” stated that the refund was supposedly deposited already & she can’t help me any further, not to mention she still won’t give me the tracking number so I can give to my bank to confirm/find the deposit was ever made. I don’t suggest buying clothes from this company. The customer service is beyond terrible. I’ve never been so frustrated, angry, and disappointed!!! They won’t return my emails & i still haven’t received a refund. STAY AWAY from this clothing company!!! They’re a SCAM!!!!!😡😡😡😡😡😡

by Dex Jack

It was some bull from the time I submitted the order. First off, the tracking number was provided and had the package getting there the next day, which is impossible coming from another country. So here’s when it gets crazy, so due to the Covid 19 I had the mindset that it wouldn’t arrive on time. So after 2 weeks of my package sitting at its first US location (Memphis, TN) I decided to contact the shipper (FedEx) and Booboo. So upon speaking with FedEx they followed up the tracking and configured that the reason that the package stopped was because it arrived in Memphis EMPTY! So they have to start an investigation in order to change the status of the package which is understandable so they won’t be held accountable. (The customer service rep relayed to me that they have a lot of issue from this company!) Ok so I reached back out to this app via Whatzapp convo I was told by Booboo customer service to get the shipper to update the tracking status in order to process a refund. So now I’m in the middle of a whole investigation just to change the status in order to get back to BooBOO. I just feel like I’m not gonna get my bread back, so I’ve already accepted the loss. Nothing about this gives me customer first vibes! So unless you got it to throw way. Spend your hard on dollars with more efficient companies ppl! Because this is some unnecessary BS!

*** I wish I could’ve rated boohoo with 0 Stars!!!!

by Dahlia.naseem

I bought $550+ worth of clothes, after three days of confirmed receipt they cancelled the whole order saying there was unavailable items and the second mail says that there has been an over weight issue !!! Seriously! They could have shipped it in two different packages instead of cancelling the whole order and now I have to wait for my refund. Anyhow I couldn’t wait any longer so I tried to purchase in small quantity. First order went through perfectly but the second order when I clicked through payment process button I got a pop up message saying there has been a transaction issue try again. So I was about to try it again but then I received the text message from bank saying the transaction has gone through, I checked my account online and it shows the transaction payment so to make sure I called the bank and they confirmed it too. I don’t know how many emails I have sent them. There was no reply... Iam still waiting !!!! I would say this site would have been the best online retail store if there wasn’t issues like this. Cancelling the whole order. Cmon we can only add 20 pieces per cart! I can’t trust this site boohooo

by Rickey L

boohoo crashes all the time especially if you’re trying to do a return or need “help”. I have a faulty item and wanted “help” because that’s where they instruct you to go if you receive a faulty item. I typed out all of the details and clicked on send and it doesn’t give me a confirmation of it was sent or anything. It just takes me back to the blank screen to start over again. So I don’t know if it sent or not. It’s so incredibly frustrating that such a huge company doesn’t invest in bettering their website and app. 🤯 If you’re clothes don’t fit right you have to pay to ship it back to them and then have to pay to get the new size or replacement product shipped to you. This company is such a scam company and if regular stores sold similar clothes I would never deal with these online scam stores again. 😱

by Ambound2

It's a problem when you're pleased with the clothing from a company but their app is so buggy and difficult to use that it makes you not want to shop there, bargain or not. It doesn't feel secure and thus far it's gotten worse instead of better with each update. I really cannot stand spending my valuable time filling a shopping cart, then putting my phone down for a moment, and returning to find an empty cart. That combined with a favorites list that shows an error message each time I try to use it, as well as random error messages while just flicking through boohoo . The item descriptions don't tell anything about the item you're looking at and at least knowing the fabric type and percentages would've kept me from purchasing 3 dresses made of metallic sink "scrubbie" material! True story!
this app, I do love most of your clothing but I'm sooooo frustrated with your app! In fact, I'm only writing this review tonight because your app either won't open or closes every few moments I go to use it. The bottom line, I could've been spending money with your company but your app is a problem. Fix it.

by Alysonthegreat98

I was so excited to be shopping w/ this app again. I loved their clothes before they started gaining their popularity. I was happy to see that they started offering clothes for plus sized women! I bought two or three pairs of jeans but only one of them fit. I stopped after that bc I was so frustrated w/ paying $20+ for jeans then them not fitting and having to pay for returns! I decided to give them another try and even got the same jeans that I absolutely love! Once again, bought three pairs (all size US 12, my usual size) and two of them barely fits… they’re all suppose to be the same thing and I’m seeing that this app not only has a problem w/ consistency in sizing but also plus sizing in general. They cater to the skinny group of women (size 8/10 and under). I honestly felt so terrible after trying on jeans that are suppose to be personally for me and my size. Hopefully they and others will get on board w/ creating realistic plus size clothing that does not only fit like 3XL+ or size 8/10 and under.

by Boopie💕

I have yet to receive my money and this is an update. I’ve been trying to get my money since March & they can’t find packages that they sent confirmation emails saying it was received by them. I made sure to screen shot all of our WhatsApp messages for proof. Afterpay is considering dropping them after all the bs customers are going through. I can’t wait to see it, shipping is NOT ACCURATE. Won’t come expedited, you pay to return items. They let you pay for items and then send emails saying it’s not in stock minutes later. Well why is it on the website then? They didn’t refund any items that they never sent but sent emails saying it’s not in stock. They are fraud and they advised me to wait 30 days before reaching back out about my money. They think it will be indisputable with my bank. Jokes on them I’ve started the dispute. I’m out of $857 because of them.

I wouldn’t support the fraud life.

by #28G8QQQQC (clan)

So I’m actually a brand new shopper and while I was in florida for vacation I decided to quickly browse for some back to school clothes. I got a huge haul and was ready to check out. I got an email saying my order was being processed and that it’s “in the bag” then about 10 minutes later I get an email saying that they are canceling my order because “it was out of stock” which it actually wasn’t, everything was in stock so I spoke with support and they told me to wait for an email. I was disappointed and frustrated because school starts very soon so I just wait for my dang refund and decide to give it a second shot which was yesterday and surprise surprise it gets canceled again, I get an email saying they processed my order at the wrong site since I live in us, so now I missed out on two articles of clothing because they’re sold out and I have to wait for my refund. 1/5 stars easily, hopefully I get my SECOND refund soon I’ll be sure to steer all my friends away from shopping here

by Teaffyleafre

Before the whole update, customers were able to stack on coupons and that was my personal reason that this app was worthwhile to shop at since u can mitigate paying less for the super expensive shipping ($9) that was worth more than some of the clothes there. Now, there are 60% discounts on clothes but it’s basically still reg price with tax and the shipping costs-buying just one piece of clothing is $25+ which is ridiculous 😪. If you even try to stack on other promo codes it just gets subtracted from the 60% promo going on and if ur not careful u might actually pay more.

Please bring back the stackable coupon feature. I’m sure that many customers loved shopping at this app because of this and would agree that they’ve turned to other shopping outlets instead of this app now.

by Discreet86

Ok so I love their clothes and the quality isn’t bad either for the prices you’re paying. My only flaw and it’s serious enough for me to shop elsewhere..I ordered my things and paid extra for them to come rushed! I ordered size 14 for my bottoms and a large or extra large tops depending how I want them to fit. I was overall pleased with the clothes by far and love all my items BUT it took over two weeks to come and half the time I didn’t have a schedule date for pickup and drop offs! Ugh! Then to really annoy me after waiting so eagerly to get the items I did purchase, they send me size 18!!! Now I can’t return these items bcuz one it will take two weeks for them to show up as I already waited for these items after paying more for faster shipping! Then to send me sizes way too large for me? I want to scream bcuz I love the pieces I ordered but I will not be buying from this app again! More like booboo! It would take a month for me to see either the money back or to return the items and buy new! They do not do exchange! So personally the clothes are great but the whole not sending the size ordered for one and waiting two weeks for my package after paying for fast service, I still didn’t get that money back for the rushed order either. Just to forewarn you! Good quality and style is amazing! Just go to the actual store if you can period. Avoiding many headaches and unanswered questions

by Golfballs13

What bothers me the most is that I can’t find an email or number to talk to somebody about what is going on. I’m giving two stars because I’m hoping that maybe my package will come through within the next day or two. I paid for EXPRESS shipping and I’ve never had this issue before with this app but I figured it’s due to covid 19. I ordered on the 27th, was told that it’d be here on or before the 29th and I knew that it would not get here in one day (USA) from the UK. So I at least wanted to track the shipping to see if my order was sent out or being processed at the least. Mind you it’s been three days. When I go on boohoo it says it’s dispatched, meaning my order was sent to fedex and should be processed for shipment. When I check fedex, nothing has been put out. All fed ex has is a shipping label and the date of delivery has changed. I’m giving this review because it’s about the principle of telling a customer one thing and it turning complete left. It’s disappointing. If I were told that it would get here by May 1-4 then okay, I’d understand. If I were told something reasonable then, I’d understand. But to allow the company to let people think that everything is fine during these times, when it’s not is annoying. Especially if your expecting it for a gift. Pro tip: people ACTUALLY want to hear the truth.

by Queengul

Great clothing for great prices, bad app system with bad costumer service! Company need to change their policy when it comes to their communication with their costumers! I recently purchased $330 worth of products and my parcel was split into two packages. I only received one tracking number and one package. Due to address issue the other package went back to the UK. I wouldve been able to claim it at the post office if i have known it EXISTED! I freaked out upon opening my package thinking this app employees forgot 9 of my items and i was worried they would think i was lying when i disputed the order! I mean who forgets to ship NINE ITEMS right? So until i opened i dispute with them, they informed me they sent two packages because the order was large! If they have given me two tracking numbers none of this wouldve happened! Mind you now, i have to wait 28 days for my refund, because they policy "refuses to simply reship the package once it returns". Now i have to reorder my items after i receive my refund within a month! And yes it does take a month, because this is not the first time they messed up my order!

by Maricar Coccaro

I was looking for a knee high boots size 5. I usually shop in Forever 21 & H&M, but they only have 5.5. But then I came across to boohoo on instagram. I googled this app US. Clicked the link and it led me to boohoo @ Apple store. Downloaded it, and boom! They have size 5. I was thrilled. So I ordered two things, when I get the confirmation that it’s on my way. I realized that it’s shipped from London. It was a surprised 😱 as I don’t shop stores outside of United States. But I waited anyway, and no worries cuz they have tracking #. So I received my package more than a week, and I was pleased with the products. They look great! And I love my knee high boots. 😍😱 And just last night I re-ordered again, and this morning I received an email that my stuff is on the way. 😊✈️ I am excited to receive my new shoesssss!!!!👢💕
This review is based on my experience, with the company.😊💕

by Cutygirl202

I’ve had the this app app downloaded on my phone for a couple of years now but always resorted to using the full website because of how slow and mediocre boohoo was. That all changed a few months ago when I received the latest update for boohoo . boohoo now syncs my account activity seamlessly so I can continue shopping from one medium to the next instead of emptying out my cart and wishlist every time whether I was logged in or not like it did in the past. The improvements made to the usability of the wishlist and cart features specifically have exponentially improved and has now made this app one of my favorite shopping apps!

by Kandi Shark

I always judge a companies awareness by if they include a dark mode to their app. this app added this recently and it always makes shopping more pleasurable since its a lot easier on the eyes. I do most of my shopping at night during my down time before I go to sleep, so a dark mode is a huge quality of life improvement for me.
Now the important part: The clothing is super affordable. The quality sometimes depends on the item, but that’s true for every major retailer in this day and age where leggings from Victoria Secret are just glorified panty hose.
The key difference being spending $60 on them at VS or like $10 at this app.
P.S: Give the genius who added a dark mode a raise for saving me from having recurrent migraines from staring at a stark white screen before bed. 👏👏👏👏👏

by 🎀PoRtIa🎀

I have just recently downloaded this app, just to look and see what’s going on, and if they have the clothing I’m looking for. Weirder styles that people would question, overalls, bib shorts, overall dresses (pinafores) and anything that screams, “I’m a five year old.” So I look through, and there’s a wide selection of bib shorts/ dresses for smaller sizes, and then there’s only two things that come up for their plus section. This is extremely frustrating considering, I want the same clothing that a skinnier person would, and it feels like the company is telling me what I can/ cannot wear as a plus sized person. MAKE MORE PLUS SIZE OVERALLS/PINAFORES/BIB SHORTS!!!!

by Cndelovely

Despite all the bad reviews, I decided to give it a shot and I ordered 3 items from this website that I truly liked and for a great deal. I didn't have high expectations on quality and material, etc.
From the time I placed My order I received prompt confirmation and regular updates on the tracking of my package via 3rd party app.
My purchased items were delivered in good condition and within the specify time frame of 7-11 business days, (got mine in 10 days).
The clothes I purchased are as described, quality of material is good and the fitting was perfect.
I’m satisfied with my purchase and the delivery of goods. I will buy from them again in the future.

by Lexiexyourface

A few months ago I ordered a moto jacket because I liked that it had a belt. When it arrived the belt wasn’t even on the jacket. I told customer service and they were 0 help. Bought my mom a few dresses during the summer, she HAND-WASHED a few of them and they still shrunk! I don’t know what compelled me to order from this place again but I made another purchase for a few jeans & bodysuit. All the pants fit TERRIBLE and the material is so cheap, rough... just feels like poor quality. The clothes looks good on the models but once you get it, it’s a whole different story. Don’t waste your money buying cheap fast fashion clothing. Save your coin for quality garments that lasts long no matter how many times you wear it.

by Carissalana

I recently downloaded boohoo , but always used to use the website through safari on my phone. Which didn’t have the information about what size the model wore. Now they do on boohoo . In September I purchased some beautiful denim in a size 4 petite because I am 5’1 and 89 llbs. But even a size 4 which is a 0 in US was way too small and there is no way to review the product on boohoo . Like the jeans are literally suffocating and I didn’t receive my receipt in my package therefore will never be able to return them or exchange them. Please make a way to review what we purchase in boohoo . AND show our previous orders. Thank you.

by Betty💋

this app, online website is wayyyyy better. I can click the different color icons under a item and it would change colors on the website. On boohoo I have to constantly open up the item (and then get a weird error message which freezes the page). Then they have the nerve to do a 80% sale on the first of the month like normal people don't have to pay rent. 🙄 Throw the whole store away, At this point! Make your extreme sales in the middle of the month. (Clothes money going to the rental office right now😡) This company geeking for real, smh.

by Evac12222

I love this app and have ordered hundreds of dollars worth of clothes from here. The only thing I hate about it is that boohoo is retardedly annoying to use. If you scroll too long it crashes, and half of the images on the page don’t even load while you’re scrolling. ALSO, the most annoying thing is if you’ve had something in your shopping cart for a while, when you go to check out, it only tells you if one or more of your items are unavailable AFTER you’ve entered your shipping address and credit card information!! SO ANNOYING!!! Please fix these bugs!!! boohoo is so slow and agitating to use!

by Dee0142

I bought a dress for my nieces wedding I am petite but on the heavy side I received my dress, first time I have ever put a dress on and it fits me perfect I am very happy with my purchase. I also purchased a pair shoes I wear a size 4 1/2 but can buy a size 5 I checked the shoe on zoom the shoe was a ankle strap but I did not take notice it didn't have a buckle on the strap unfortunately they didn't fit so I had to send them back. The return was very easy. The prices are great and the Quality was not disappointing. Happy this app shopper

by Jmoe217

this app is hands down the best and my personal favorite place to shop period. Forget Forever21 and their “deals” or Charlotte Russe and their not-so-great quality. Booboo offers amazing deals, amazing quality, and an amazing selection. this app caters to everyone’s personal style at an affordable price. In addition to their selection and sales, shipping is fast, customer service is helpful, they even have free returns now (not that I’d return anything I bought here). this app is the best clothing store there is online or otherwise. 10/10 would always recommend! ❤️

by Jessie Eds💘

I love Boo Hoo. Don’t get me wrong. They have a lot of cute stuff for affordable prices and they almost always have a sale on stuff so why not, right ? But I have 1 suggestion. Boo Hoo can really use a segment on the website and app where you can leave reviews on clothes to make sure you get the right size, if it’s something you really want and etc. instead of having to order it, get it shipped and end up returning it which is a PROCESS !

by APM357

I just wanted to let you know how much I adore your site. I received it by accident and it was the best accident that could have happened. My son and I and he is 26 just love love love everything there is on and about your site. I am and will be doing all of my adult Christmas Shopping on your site.. You have some beautiful clothing and items. I will continue to shop with you from now on. I just had to let someone know how much your site is being loved and will be used and will be spreading to all my friends and families. Thank You,
Cindy

by Theaalexii

Very professional company . I would prefer the actual website over boohoo though. They have great deals and quality. Although I have to pay shipping to the U.S , Returns are free which is a big PLUS. Shopping online can be tricky so I like that. Once I shipped out some of the items to be returned I was refunded literally the next morning. Very quick and easy process. Definitely will be ordering more.