Kohl's - Shopping & Discounts Reviews

I usually do not write reviews, but Kohls has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!

I have used the Kohl’s App for years and have loved it. A week ago it was updated and suddenly showed my Kohl’s Cash balance as $0 which was incorrect. I signed into Kohl’s.com on my iPhone SE2 and saw the same $0 balance. BUT when using a desktop computer at home I saw the correct balance of $20 Kohl’s Cash. I have chatted with and spoken to Kohl’s Representatives on several occasions who have confirmed that my Kohl’s Cash is current and they do not know why I cannot access it on Kohls . I can see my Rewards Points accurately on Kohls but not my current Kohl’s Cash. I have deleted and reinstalled Kohls repeatedly. I must be the only person having this problem, but having to print emailed Kohl’s Cash and carry it into the store defeats the purpose of having Kohls . I hope someone can fix Kohls . I hate killing trees printing emailed Kohl’s Cash.

Can’t keep you signed it. I have had a Kohl’s card/account for over 20 years & I have never, not one single time, been able to log in using my password. I always have to change it because it won’t let me in (even tho my iPhone saves it after each change). I have a book in my desk with account sign in/password info & the kohl’s section has so many crossed out & erased, it’s asinine. I hate every single thing about Kohls, when I can get signed in. Too many clicks necessary to go back if needed. I click on a shirt I like, have to do a drop down for color/size, can’t just hit back (when they don’t have what you want in your size, cause they never do) you have to hit the tiny x to clear the drop down menu or you can’t go back. There are so many small, annoying things about Kohls. And the BIG annoying thing that you can’t ever log in. And why do I want another sign in/password for my kohl’s wallet, that’s different than my kohl’s charge info? Let me log in! When (if) I log in, let me be logged in to everything. Let me pay my bill! Let me pay with my kohl’s charge! Let me see my Kohl’s cash! It’s. Not. That. Hard. I hate Kohls. My husband won’t even pay the bill anymore cause the website is the same way. Can’t ever log in! We’re in our 40’s & this is the only account we both despise or have this issue with.

I am a VIP cardholder so clearly I like shopping their stores but online is a whole other place. 4 times I placed online orders and everyone a full disappointment! First..outdoor furniture order suddenly gone missing after delivery schedule set and sent to UPS (supposedly) so they canceled it. I even rescheduled my week around this delivery. Second.. attempted to reorder outdoor furniture, confirmed order, only to be emailed days later they canceled again saying none available now. Very frustrating! Third..daughters birthday roller skates arrived literally thrown on the porch, the box inside completely torn apart and skates scratched up. The wheels were dirty. They appeared used and mistreated every step of the way. Too late to reorder them as they arrived the day before her birthday so i cleaned them the best i could. Calling customer service was a total bust. No one would answer and all automated time wasting nonsense. Last!…ordered same daughter a pair of shoes that only came in her size online at the time. They arrived with black marks on both shoes as if mishandled and a red lipstick stain on the fabric on one side. Get it together this app! We like online shopping too and expect our service and merchandise to be valued. This is not the type of consistency or treatment we look forward to at any level.

Me and my wife just recently opened a Kohl’s credit account and used it recently for a few Christmas items to the tune of about $280. At the end of the month,my wife makes a payment using the Kohl’s app. She pays the $280 balance in FULL. Which now means there’s a ZERO balance on our account. Fast forward to the next day and there’s $560 taken from our bank account by Kohl’s. When she calls to find out why,the customer service associate says “oh it looks like you made 2 payments”. My wife asks her why she would need to make 2 payments totaling $560 for only a $280 balance? These retards can’t give her a good answer because their MATH is just on another otherworldly level. She then demands the Kohl’s rep put the funds for overpayment back into our bank account. The Kohl’s rep tells her “oh,we will have to mail you a check and it will take 3 weeks”. LIVID,my wife tells her to just close our account and hangs the phone up on her. Needless to say,doing business with Kohl’s in the short amount of time we have has been a nightmare. I have a card by several major credit card companies and NEVER have I had this happen. We will never step into a Kohl’s again. What a joke of a company and credit card.

Kohls does not work properly at all. Will not allow me to send a payment. The website is also very disappointing because I am trying to set up automatic payments due to my career field requiring me to go without internet access for a month at a time. Not only is the auto pay function inoperable, but the type of payment options are limited to “Other”. The previous options are unavailable. The website and app function so poorly I am uncomfortable sending the payments not only for the lack of faith in the sites security but also it malfunctions so much it either does not process the payment or I feel it may send the payment multiple times due to numerous attempts to process and send the payment on my end. Pls fix your online access In order for future customers don’t experience the same issues. I regret to inform whomever it may concern, I will not retain this card or account once it has been paid off. Thank you and Good luck. Also Multiple customers have reported double charges on their account and customer service will not attempt to correct the problem. Save yourself a headache! Honestly Kohls and website should get reported to the BBB. Absolute mockery.

What in the actual flaming heck? How does this garbage have 5 stars? It constantly logs you out, the interface alone is beyond trash, and the search mechanics are pure early 2000’s. Honestly, it’s literally a time warp back to when people complained about e-commerce not being user friendly. Whoever is in charge of Kohls should be double-dog fired and go back to rewinding videos at Blockbuster. Legitimately disgusting.

There goes $30 in Kohl’s cash because Kohls refuses to recognize my codes, won’t verify my this app card, and won’t even give me the 20%discount it lists in the advertisements. And never mind that you CANT USE CASH/DISCOUNTS on so many items. This should be CLEARLY LABELED on the website, you schmucks. Because I tried to buy a kitchen item only to find out it’s not allowed, but my Kohl’s cash has already been vaporized by attempting the purchase. Fan-freaking-tastic. I hope whoever is in charge of their online purchases is a blood relative of the owners, because otherwise they’re going to get black-listed from every working in anything but a third-world country ever again.

The only reason I even tried this trash-app is because their website is laughably atrocious. How are they still in business in 2021?

Kohls has so many limitations that it would take too long to list, so if you want to accomplish things like contact customer support you have to go to the full web site which isn’t formatted for phones. I got Kohls on suggestion of a Kohl’s employee who said I could pay my charge card with Kohls , I created an app account and went to pay my bill, (makes you log in twice and if you need to change screens or go back a screen it makes you log in again so you can spend a lot of time logging in) instead of being able to enter my debit card information and paying they want my bank routing number and account number. Since most people to have that information on them at all times and I was on vacation at the time I had no choice but to go to store and make a payment the next day, which made the payment one day late. My payment was $56 (total balance) and the late fee was $27 (wow that is ridiculous) they wouldn’t consider waiving the late fee (even though I had never been late before and had been a loyal customer for years) if you want a clunky, out dated app that will frustrate you and cause late fees and unreasonable responses from customer service then you have found your app.

I have used Kohls in the past and it worked great. All my Kohl’s cash and percentage discounts were in the wallet and they scanned fine at checkout. The last 2 times I went to Kohl’s the discounts have completely disappeared from Kohls when I walk in the store!! The first time it happened I opened Kohls while in my car in the parking lot to see what discounts I had available. My Kohl’s wallet showed $30 Kohl’s Cash, $10 birthday discount, and 30% off. I took a couple things to the checkout, opened Kohls , and they were GONE. Nothing there. I told the sales clerk about it, and she shrugged her shoulders and told me to call Kohl’s. Thanks, for the help. I put my stuff back and left without purchasing anything. Today, I took my son to Kohl’s to get some new shoes for his birthday. Once again, I checked the Kohl’s Cash and discounts in my app before going in the store. I had $10 Kohl’s Cash and 20% off. Found some shoes and a couple other things to purchase, and at checkout the discounts were gone. AGAIN. And again the sales clerk was NO help. I bought my son the shoes - it was his birthday after all - but I’m really irritated. I am deleting Kohls and will use the paper coupons and flyers I receive in the mail. Don’t trust Kohls!!!!

I don’t EVER leave reviews... but today is certainly an exception. Every time I try to go onto the Kohl’s app to sign in and make a payment it NEVER works! It says my info entered is incorrect and it locks me out after ONE attempt EVERY TIME. I than have to call customer service and wait on hold for them to answer just to unlock my account and they act like it’s something I must be doing. So every month that I try to go in to make a payment I wind up having to call to do this and I have to change my password each time. Extremely frustrating, annoying, and super inconvenient!!! Why have an app if it’s not going to work??? Today I tried again to sign in and make my payment and AGAIN it wouldn’t let me. It won’t even let me sign in to shop. I’m tired of having to change my password!! And to make matters worse I tried to call customer service like I always have to do to make the payment and it says they are CLOSED!!! Even though their website says their customer service hours start at 9am on Sunday. This is completely UNACCEPTABLY and it definitely makes me want to pay off this account and cancel my card!!! this app you definitely need to do BETTER. SOOO angry right now. ;(

This is the worst shopping app I think I’ve ever used. Here’s why: 1. It freezes and then crashes constantly. I stopped keeping track of how many times it happened because it was infuriating. I gave up and had to finish the order from my computer. If I hadn’t had Kohl’s cash, I would’ve cleared my cart, deleted Kohls and never shopped at Kohl’s again. 2. Even when you’re signed in, the items get deleted from your cart at random. 3. If you’re lucky enough to retain the items in your cart, you better hope you don’t have to go back into the item to research anything. You’re only able to edit the existing item. 4. There are no item or product numbers. Good luck finding what you need again. 5. The categories are laid out horribly and make it difficult to find anything. It would probably be faster to shop in-store. So much for convenience. 6. Don’t want to pay for shipping? MOST stores allow you to ship all of your items to the store for in-store pickup. Not Kohl’s. Some of the items are available to ship there, and some aren’t. There’s no explanation, you just can’t do it. Ridiculous. Expect to pay that $8.95 shipping. I do not understand how Kohl’s is still in business. I won’t ever shop there again.

My this app cash, Yes2you rewards, and discounts are not showing up in my wallet. Every time I open Kohls and click on wallet an error message pops up and says it is having trouble finding my profile. I thought this was just a problem the first day I went to it but it has been a couple of weeks now and I keep going back and it still says the same thing!! Very frustrating!!
Also, I keep myself logged in and every few weeks it will log me out and when I try to sign back in with my password, it tells me my password is wrong and I have to reset it!! I am so sick of having to reset my password ALL THE TIME!! Now the wallet isn’t working!! Ugh! I got a 40% mystery offer on Sunday and was going to buy some stuff online, but it wouldn’t even let me add it to my wallet! So I just said forget it and didn’t buy anything! this app is losing my business by not fixing this!

Update: I deleted Kohls and re-downloaded it and now my wallet is working fine. I had to agree to some new terms and conditions when I first logged in so maybe that is why it wasn’t working. If you are having the same problem as me, I suggest deleting Kohls and re-downloading it and see if that helps fix the problem.

I used to use the Kohl’s app all the time but every time I’ve tried using it for the past week or two, it won’t open. My phones operating system is up to date and so is Kohls so I have no idea why it won’t work. I can’t even get it to open, it crashes and closes itself after 5-10 seconds on the initial screen. I’ve tried it multiple times and also restarted my phone to no avail. When you click the “app support” button in Kohls Store, it directs you to a kohl’s website that doesn’t mention anything about Kohls , it only has FAQ categories about kohl’s.com, not helpful. When I try using Safari to shop at Kohl’s because Kohls doesn’t work, whatever I click on in the search results just tries opening Kohls which isn’t working. Super frustrating. I honestly don’t even want to shop online right now because I don’t trust that it will work in the future if/when I need to try to pay my kohl’s charge bill for my purchases. If this is ever fixed I’ll change my rating because I used to enjoy Kohls . Total bummer that it won’t work, I miss the convenience of being able to access my discounts and points and having all of my order info saved (Kohl’s charge, shipping address, etc.)

When trying to search items it’s annoying for a couple reasons. 1) if searching clearance as a filter it shows clearance-regular price for some items but good luck trying to figure out if you’re looking at clothing or shoes what size and in what style is the clearance options. You have to check every combination of size and style to figure out which are clearance ones. 2) while scrolling through items the list will glitch and jump ahead and when you try to scroll back it keeps looping to where it jumped so you have to close it and start over. 3) And I think the absolutely most annoying is things showing in your search but when you click on it it shows no longer available for shipping and not available for pickup at any stores near you even with the filter on for store pick up or ship to me. Such a waste of time scrolling through items that aren’t even available anymore and super annoying to see something you like only to click on it and it’s not available at all. PLEASE fix the way searching items is!!

seriously who are they paying to get these good reviews? Kohls is terrible and keeps getting worse. the interface is archaic and buggy all around. and after one of the more recent updates, i cant even read the full product reviews. you tap on a review to read, and instead of expanding, it still cuts it off with no way to read the whole thing. you’d think with the amount of money that gets poured into this chain, they could hire a decent app/web designer. nope. i don’t have a store within 100 miles of me and i DEFINITELY buy less from kohl’s because of this shoddy app. is that clear enough for you, kohl’s?

update 4/2: Kohls still blows. that 4.8 star rating is garbage and if they spent half as much on Kohls as paying people to leave fake 5 star reviews then maybe it wouldn’t be so terrible. how about favorites? save for later? tracking numbers you can click on that give you tracking instead of having to copy and paste into your browser? maybe even, gasp, being able to click on a product in your order and having it take you to that product page instead of MANUALLY HAVING TO SEARCH FOR IT?! get it together. SERIOUSLY.

oh yeah. FIX THE CROPPED PRODUCT REVIEWS ALREADY.

I agree with the previous shopper about this new app update! I saw all my current rewards an hour before I went into the store. Then I updated Kohls , and everything disappeared. Of course no one would help me when I tried to explain the issue. Also just was told to call Kohl’s Corporate. And I will! I want my rewards and discounts back! I am a frequent shopper at this app but if Corporate can’t help me when I contact them, then I will take my shopping elsewhere.

And I really hate that Kohl’s cash only gives you a week to use. Kohl’s truly needs to extend that or start having them where they don’t expire for a longer period of time — like give us 6 months or a year! I can’t begin to tell you how many hundreds of dollars I’ve lost in Kohl’s cash because I could have been in the hospital, or even more, a business trip of which I do not have that extra time to shop and even look for the nearest Kohl’s when I am traveling from State to State. And it seems that the customer representatives at checkout get so happy to tell you that your Kohl’s cash has expired and that you no longer can use them. Maybe I am near a Kohl’s with not so friendly workers.

I just ordered and checked & saw that my order would be delivered to me, but when I checked my order at approx minute 32 I saw it was being shipped to the other side of the US. But all orders cannot be altered after just 30 minutes, even to change an address!!! I finally figured out how to call and talk to a person and they had to cancel my order rather than change the shipping address. When I tried to order again I had lost use of my one time coupons so had to call again to place the order. There is no way they had that order with the shipper already- I’m still waiting for an order I placed 6 days ago. They could make it alterable for a full day or at least several hours. I sent a gift to my daughter once at a different address. Somehow her address became the primary address on Kohls . I don’t think I did this. Strangely my address was also listed twice as an alternate address. I have decided to make my address the only possible address on their app, deleting all others after this experience. And it would be also nice if you could save items for later in your cart rather than just removing them.

I’ve never had a problem with the this app app. I have always paid my this app card bill via Kohls for over 2 years now… however since the last update it will NOT sign into pay my bill. I can shop and buy stuff (of course they don’t have a problem taking my money using the card) but it’s been impossible to pay my bill. I’ve called customer service and I can barely understand them bc they speak horrible English and basically acted like I was dumb for not knowing I needed to “re-register” even though I have not changed my card #, pw, anything - ever. I finally got back into my charge card via the website after “re-registering”. So I thought everything was fine but when I went to Kohls it was the same crap - it still will not sign in. It doesn’t say my info is wrong or anything it’s just that the button does nothing when you click it. I can’t be the only one having this problem. PLEASE FIX YOUR APP!! There is no way someone whose job it is to keep Kohls working smoothly doesn’t know how to fix this!!!! I have a new phone. Latest iOS update. Latest this app app update… What gives?!!!!

I work at a Kohl’s and customers come in all the time with the Kohl’s app pulled up on their phone and show me that Kohls says we have something in store. I always help them find it, but it isn’t always easy and a lot of times, the item is never found. The thing is, though, without an SKU or UPC I cannot find the location of the product on the floor or even where/what stockroom it is in, so I am unable to help the customer at a certain point, if they don’t want (or even refuse) to order it online (a lot claim they need it ASAP) or can’t find an alternate item. Also, without an SKU or UPC I cannot check availability at other stores (if they are even willing to go to another store in the first place). Sometimes, customers will get rude with me if they don’t receive their product or repeatedly complain (“But online it says it’s here!”), and it in result can sometimes lose business. Having an SKU or UPC in the product details would make it a lot easier for the customer and employees in the store.

On my IPhone, I’ve found frustratingly during the checkout process I lose all my items in my wallet, when I saw them right before I walked into the store. I realized once I reconnected to the Kohl’s WiFi in the store, the items then appeared back on my wallet. It seems the store’s WiFi was dropping on my phone intermittently and whenever that happened I was stuck, couldn’t scan a price or do anything with Kohls . ( I think it happened whenever my phone went to sleep.) As a test, I walked near the entrance and still didn’t have good cellular either. If my regular cell data is being blocked inside the building, and WiFi is intermittent, that’s going to make it hard to do any kind of connection to their wallet/database/price check tool etc. So crummy app or crummy store WiFi? Either way a frustrating and time wasting experience. I made the checkout person sit there while I reconnected to WiFi and waited until my items came back in my wallet and got my $15 in Kohl’s cash (whoopie), but printing these coupons from my email account will be easier than going through this again in the future.

I don’t know how they think that only one picture for their items is acceptable it’s basically shooting in the dark to see if youll like the back of a pair of pants or the inside of a purse. To me its lazy and a probable manipulative tactic so youll need to return it and will go to the store to exchange. Aside from that blaring flaw, when youre in an items page and click to look thru the color selection and then want to exit the listing you must first click out of the color selection which is majorly annoying. I suggest making it not necessary to click into a listing to view different color options because its not like there are other pics of the item to look at. Make each color clickable so it can change to the desired color without being IN the listing. Again this wouldn’t be annoying as a feature is it was worth going into the listing so you could see different views of the item. Whoever made that call where theres only one view of each item needs to retire because the world they are living in is pure delusion if they think thats a plus for anyone.

Wow just read the review from someone else who had a problem with this app automatically shipping to an old address and the problems that followed. I just had the same issue happen to me . No where on my order did I see a ship to choice. It went to a very old address of my sons who has since passed away. I didn’t realize it till a couple hours after i read my message they recieved order. Apparently this app has a policy that after 30 MINUTES you can’t change your order. Talk about a stupid policy! Anyway I tried calling got the we shipped order line was told to call UPS which I did they said they have only a lable with no product and to call Kohl’s blah blah blah. 2 days of seeing if I could get that label/ product address change. Then look to see it’s shipped now UPS can’t help. This problem still isn’t resolved . I saw on UPS tracking that they attempted to deliver twice. Like I said no one at address ! I asked this app person to call UPS since they are supposed to work forcustomers. I was a customer service rep for a company and was able to stop problems from ever getting this bad . this app CS is horrible!!!!!

The this app app has always been handy for me in the store and ordering. Friday while in this app I got up to the register and I couldn’t access my coupons in my app wallet without putting in my card number. Fortunately the cashier asked what my % was on my coupon and she gave it to me. Saturday I went in a different this app and fortunately I checked my phone app before getting to the checkout and again I had to put in my this app card number. At home to check what is in my app wallet EVERYTIME. I need to put in my this app card. I believe in security but this is really unhandy and rediculous. I don’t have my card memorized so how safe is it to hold it in the store putting in the number so I can access the coupons and rewards.

I downloaded Kohls while in the store to use the scanner function. A week or two later, I began getting bombarded by robo telemarketers. I guard my cell phone number like gold, so it was odd to start getting so many, everyday. Fast forward another week or so. I placed an order online using my computer. The delivery page had 15 duplicates of my shipping address AND my cell number. (I frequently place online orders with Kohl’s and have only ever had one shipping address and a home phone # listed on this page of the site.) I have NEVER provided my cell phone number to Kohl’s. All sites now want to send verification codes for sign in, and I always choose to receive them via email. Now, I’m getting texts from them. I’m sure I went through the usual acceptance of privacy notices when I downloaded and signed in Kohls . I did not, however, expect a company like Kohl’s to not only mine and misuse data from my phone, but to also sell the data to third parties. Beware of Kohls.