Contact Drop Support

by Nnnnnattttt

I have used this app since it was brand new and have recommended it for a couple years now to lots of people. Since they changed their model of points earning it is a LOT harder to really earn unless you buy things using their click-through earning, similar to eBates. The main problem with that being that then THEY NEVER REWARD YOU FOR THE OFFER YOU CLICKED ON. I had this issue once last fall, it took many weeks for customer service to actually award for me for the offer, and I decided not to use those offers anymore. But in an effort to reach a point goal so I could spend my remaining points with drop and then leave/delete this app, I decided to take advantage once more of one of their offers. I read the offer details perfectly, and followed them to a T, and yet - still no points. I have sent not one, not two, but THREE requests for support in to their customer service, and NO ONE WILL ANSWER. In short: don’t waste your time. There are better points for rewards/cash apps out there that *actually* work when you use them, and reward you, not just leave you hanging on offers until they think you’ve forgotten you spent the money. The very least they could do is show pending points from money spent right away - which they are VERY hit or miss on, especially with click-through offers.

by Dubba9172

You have to spend an insane amount of money to get a $5 gift card because there is a point minimum for redemptions. For example, at McDonald’s you earn 7.96 points per dollar spent. To get a $5 gift card you have to redeem 5,000 points (minimum). That means you spend $627 minimum to get any reward. The first available is $5 or a 0.79% return. In 2018, McDonald’s margin was about 27%. So of the $627 you spend, $169 is profit to McDonald’s, some unknown cut goes to Drop, and you get a small $5 crumb. While I can attest there really is no effort involved to earn this money, the returns could be much better and you don’t get cash back. Additionally, Drop is also marketing on the redemption side to gift card providers in hopes of driving sales for those vendors as well. For example, one of the reward gift cards is AMC. A $5 gift card at AMC won’t buy you much of anything. The nearest AMC theater to me has a matinee senior discount ticket for $7.49. So to get a free movie you would have to redeem two $5 gift cards and spend a minimum of $1,254 at McDonald’s. For a 2 hour movie that’s insanely out of balance and one hell of an expensive movie at a cost of $627 an hour. In contrast, If you donate plasma you can earn about $10 an hour and that’ll be a 98.4% better use of your time (and you can save a life instead of clogging your arteries and putting yours at risk).

by Sspn95

I’ve had this app since 2018, I’ve slowly seen this app change on the rewarding system and ways of earning points. The rewards used to start at 5,000 points (equivalent of $5 USD) now rewards start at 75,000 points and the offers for redeeming the rewards are significantly less. There are no more power offers where you receive cash back for certain places that you picked from a list when you signed up. Basically the only way to earn is games, surveys, and buying through offers that are for a limited time. Surveys don’t give many points. Some offers can only be completed by shopping for that specific brand through the app which is limited in features for some websites. It’s very annoying when people have been using this app for so long waiting to redeem only to find out rewards don’t start until you spent a great amount of money on the app and that you can’t get points back for purchases all the time. I do not recommend this application anymore. I understand this is a free app but based off of how radically you developers have changed the app and the ways to earn/spend, I don’t feel like wasting my time for an app that might change the next day and leave me trying to earn more points.