How to Cancel Drop

***UPDATE*** After putting in yet ANOTHER ticket, after a week I was finally able to redeem my points. A week of frustrating annoyance with absolutely no answer as to why. If you’re not going to fix your app, then shut it down. I will update my star review just because the last ticket had fast response time every time I emailed back.*** Once I finish my review I will be deleting the app. I tried to redeem 50,000 of my 65,000 points for a gift card and everything was good and all of a sudden it tells me that “instant redeeming isn’t available right now” and tells me to contact support to help me. Ok cool. I’ll do that. And I did. 5 TIMES. I got the initial response. Then I emailed back. And again. And again. No response. I put in a ticket about an issue redeeming points and as a secondary thing mention “oh and the bonus snake thing isn’t working either”. They responded almost immediately and changed the name of my ticket to “Supercharge Issue” and said all I had to do was get out of the app and restart. NO MENTION OF MY ACTUAL ISSUE!!!! This is ridiculous, all those points wasted.

Update *** I like it less. I was loving the app until recent changes. I noticed 9,000+ points weren’t posting ($9+ in rewards) so I emailed customer service who told me my points will be pending for a minimum of 90 days. Which is BS. I spent the money, used your app and now you’re going to make me wait 3 months before I can use my points? Not cool, this app!! Not cool I really love the app. You earn points on money you are already spending. There are a ton of retailers, but the points vary for each. And I love that I can just use my debit card and not have to shop exclusively in the app. Ex. I use the Walmart grocery delivery which is 3000 points no matter how much I spend vs Starbucks which is 7 points per $1 you spend. So it varies but if you just do your usual shopping, points will rack up without even realizing it. You can cash these points in for gift cards. My only complaint is I am constantly having to relink my card to the app.

I’ve been using this app for a few months now. Once you download the app and set everything up, it becomes a great passive way to earn extra money, meaning you don’t have to do anything other than make the purchases you were already gonna make in order to accumulate this app points. (Unless, of course, the snake bonus game counts as doing some extra work. LOL). You won’t become a millionaire overnight, but if you’re a consistent online shopper and weekly ride share user like me, the money does add up! Honestly, I can’t think of a good reason NOT to give the app a shot. ***TIP*** Take a few moments to really make wise choices on your 5 power offers, as you won’t be able to change them later. Make sure you pick the places/services that you shop at or use the most in order to make the most of what this app has to offer! Very important.

Let me start by saying I like this app for the most part. It basically just runs in the background and tracks my purchases. Easy. However, they recently did something where if you’ve never bought anything through the app, you have to unlock the lower priced gift cards. You can fix it by buying something through the app. Not a big fan of this change, but whatever. I bought ESPN+ through the link on the app on November 8 because it was boosted and I needed to buy something through the app apparently. I did not want nor need ESPN+. It’s now November 26 and I’m still waiting for my points. They’re not even showing as pending-there’s nothing showing that this app even acknowledges the purchase. I’ve tried reaching out to support, but after trying to open a ticket, am sent to a page saying that they have a 60 day grace period for this offer. When I look at the terms and conditions for this offer, it says that I should allow “up to 14 days after you subscribe for this app points to be posted”. When I try to push their “still need help” button it just sends me back to the thing about the grace period. I may be wrong, but it seems like it’s not even letting me reach out to support and giving me some bogus excuse about a grace period. Sure seems like I’m getting the run-around...

So I like this app for the most part... it's cool to earn points for places I already shop at. BUT... apparently if an offer has two requirements you have to meet to earn points, they can't list both of the requirements which leads you to make purchases you think you're earning points for and you're not. They had an offer for something called Boxed. All it said is 20,000 points for your first purchase. I looked everywhere and couldn't find a minimum amount you needed to spend. I bought something for about $20. I finally reached out to support after not getting my points. The lady that responded said sorry, you had to spend at least $50 AND it had to be your first purchase but they could only put one of those things in the description. What do you mean you can only put 1? That's ridiculous. I either wouldn't have made that purchase at all or actually spent $50. This was a waste of money at the end of the day for me. She gave me 1,000 points for the inconvenience. Still not worth it. You should honor what you put out there.