JCPenney Reviews

Although it’s a nice store and the employees who work there seem friendly, they really aren’t. I recently applied here and got the job. My first day was a Saturday, one of the busiest days and I was in training for the cash register. I’m a visual learner and I didn’t talk much, but rather watched and asked some questions. I learned how to fold clothes and do some tags, but that’s about it. My second day was today, and I went to work but I wasn’t wearing the proper clothes, (even though I was wearing jeans and a sweater) and my manger didn’t seem happy with me about that (which is understandable) but they sent me to work anyways. I was working in the women’s department, and then my manager wanted to speak with me, so I went to her office. She said that 4-5 employees had an impression that I didn’t want to be here and I had bad energy/attitude. Because I was quiet? Because I was trying to learn how to do the job so I can do and be my best? I was so disappointed! The expectations at that store are just so high. I was very friendly and I was trying to get to know the people I was working with and the job itself. I ended up quitting and I’ll never be walking up into a JCPenny store again.

I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information.

So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than this app and they seem to know what they’re doing!

I recently downloaded JCPenney for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through JCPenney yet; everything seemed to work fine until I went to coupons and wallet. JCPenney won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. JCPenney definitely need some re wiring lol. Please update and fix these issues so people can use JCPenney the way it was designed to work. I’m going to keep JCPenney and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!

JCPenney is terrible! It went from mediocre to completely unusable. Like 95% of the functions stopped working this morning but before that, it was incredibly slow to respond even with excellent WiFi connection. The account icon is just that, an icon, because every time I tap it nothing happens. Making purchases through JCPenney is such a slow process and such a headache to deal with that for about the last three months I’ve really only used JCPenney to look through the inventory at my local store before I went shopping. Nine times out of ten the items that were supposed to be in stock weren’t in stock!! Finally this morning virtually all functionality ceased. I had several items saved in my shopping cart for a few days that were supposedly in stock at my store and I go to look at it and it says my cart is empty, and when I try to search for anything it says no results found, every time!! I was actually going to try to purchase the stuff in my cart because it’s raining cats and dogs today and I don’t want to go out and what do you know? JCPenney finally kicked the bucket. There was an update just one week ago and this is the result?? PLEASE FIX!!!

****UPDATE 29May2018*****
I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then JCPenney says I can use a coupon to save another $5k+. I had to laugh!
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It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru JCPenney yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!

My fiancé and I bought an engagement ring back in February 2020. It took me a while to decide I want to get it sized. But when I was ready I contacted JC pennies and spoke with the lady. She sent me a shipping label and instructions to send my way. After a couple months I did so. I followed up a few weeks later because of course like any new engaged woman I missed my ring. After calling customer service and getting the runaround and being transferred to and from departments they discovered they don’t know where my ring is. It could be returned, but the credits not on my credit card. At one point they told me they don’t do ring sizing. I have contacted my local store and they were a little bit more help. I want my engagement ring. I don’t want the credit for it. It’s already been three weeks and I just got an email that is going to take another 18 days for someone just to get back to me. This is my first experience with this app’s and Need less to say this will be my last. As soon as I either get my ring back or get the credit for it which ever comes, first I’m immediately closing my account. And no one really cares. Just send me my freaking engagement ring back. Sad in AK ...

I tried on SEVERAL different occasions to use my $30 Bonus Bucks to make a purchase using JCPenney . After a few minutes of shopping photos would not load. Even after closing JCPenney & reopening as well as logging in & out. I also found this to be an issues on the website as well. Apparently it's not due to issues on my end bc I now see many others have reported the same problem. Knowing that I only had a few days to redeem the $30 Bonus Bucks I would periodically try to use JCPenney in order to make the purchase again. However the same problem continued with the photo box being blank even of items in my cart. Therefore I never submitted my order. Furthermore, the Bonus Bucks Rewards promotion, was highly "promoted" as being available for same day use yet they were not even given to me or credited to my account. Until I got home and added it to my Account myself. Although, I reminded the cashier of this several times as well as give him both my Email & telephone #! So after spending Approx. $300 I only received the points toward my account. Of course only because I redeemed them myself. FEELING HIGHLY FRUSTRATED AND VERY UNAPPRECIATED AS A CUSTOMER DUE TO THIS EXPERIENCE.

I am 8 months pregnant and looking for a swimsuit or shorts I can wear to the beach. I only downloaded JCPenney to see if they had something better than target or Kohl’s. I type in maternity swimsuit and it shows no maternity swimsuits, but bigger girl and baggy suits. I don’t want to look huge and bigger doesn’t actually work with an 8 month belly. It will just show the bottom of my belly. After that its all skinny girls in swimsuits which is even more frustrating and I’m normally a skinny girl. I type in maternity shorts and it shows skinny girls in dresses and shirts and the only thing that kind of looks maternity looks like a scrub for a medical worker. Nothing close to my search. When I go into filter and change it to women the number of items it will show me decreases. Why? That’s so frustrating. If you don’t sell maternity clothes I’d rather JCPenney tell me it’s not available than to show items that are completely unrelated to my search. Your search is messed up and needs serious work. I’m deleting JCPenney now and won’t be shopping here. Since JCPenney was useless I feel going in to the store will be just as frustrating.

I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how JCPenney works in the store. I feel like JCPenney should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, JCPenney was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.

I order from JCPenney all the time. But I’m very nervous about ordering before Christmas. One item has shipped & when I click on the tracking tab I get a blank screen. Two other items haven’t shipped. Last time that happened they put my item on back order then cancelled the item. When I went to re-order, it charged me shipping, I had to call about it to get the shipping removed. Which brings me to the call center they use. The music is on a loop, very annoying, the woman cuts in every minute to tell me how important my call is & blah, blah, blah. After a half hour I hung up. If they had texting chat, they could employ people to work from home & help customers more efficiently. So that’s my rant. If I didn’t have back issues, I’d go to the store to shop but when I was there last week there was absolutely no customer service or assistance. So if you don’t know the layout of the store, you wander around for hours, trust me, I’ve been there. It wasn’t busy but when I asked where something was, the clerk would just point in the general direction. I finally gave up. Maybe next Christmas I’ll shop elsewhere. Not happy with JCP!

This card is amazing. Meaning you get all kinds of discounts and coupons. The more you spend the more you get. It ships fast and they have great items. The but comes from how they add what you spend to your card. When u make a purchase they charge the full amount immediately, like most places but then when the items ship, it gets charged again with each shipment. The sum total falls back off in a few days but it made my card go in the negative for like a week. It evened back out but it made my credit score drop like 40 points. I was livid.. I called them and that’s when they explained how it worked to me. I wish somebody would have told me that before I stated shopping. Example.. say u purchase 3 items in one purchase. They charge the sum of all 3 items.. then each item ships separately over the course of a few days. As each item ships you will get charged again for each item that shipped. Then after like 5-7 days the sum total will fall back off.. that’s pretty messed up..so just be careful and don’t spend more than half your limit. At least till it evens out anyway ;) hope this helps someone. Especially if your trying to get your credit score up like I am

JCPenney worked great when I first downloaded it, now it crashes and lot and does other things. When I’m browsing through JCPenney , it’ll stop loading when I click on an item, or it’ll load the item and freeze up. I don’t know if I’m going to fast or what, because when I try to slow down browsing and pause between my next move, it doesn’t happen. I like to look at an item, read about it and its reviews, decide what I’m going to do, and keep it moving. I’ve also been having a problem lately when I open JCPenney and it’ll show items in my cart, multiple amounts of the same item. It’ll be items that I’ve thought about purchasing before, but maybe removed or saved to my favorites list. They’ll be right back in my cart when I open JCPenney again, and if I want to purchase anything, I’ll have to remove all of those items from my cart. It’ll be close to 40 items in there. I love the fact that the wallet will show the best coupons, and keep track of my rewards. JCPenney is easy to use, the only problem is the annoying glitches.

This has happened to me twice now. I have been on JCPenney looking at kids clothes and have about 7 items in my cart for my daughter and then all the pictures go blank and I cannot even see what I am buying or trying to buy. The first time I just closed JCPenney and had to leave it and when I looked at it again the next day 3 of the shirts I picked out where out of stock. I just updated JCPenney and tried to go through and look through all the clothes again and it does the same thing as last time. I cannot see the pictures for any of the clothes, but it will let me choose the size I need and tap through each color/design of the shirt. I cannot see the pictures of the clothes I already have in my cart, so once again I have to just leave it and hopefully it will be back to normal tomorrow and the clothes I picked out will still be available. I have used JCPenney to purchase clothes for myself and I had no issues. I am not sure what the problem is now.

I’ve found several inconsistencies shopping with JCPenney . Scanning barcodes in store to search price, other sizes and colors not in store, etc result in occasional no item found (even though its in my hand) and ZERO option to add to my cart and order (especially when size i need not in stock @ store.)
I’ve also never had success using the filters. It filters general items such as adults, kids, mens, womens, clothing, etc. When I filter by size though, it doesn't work. My most recent of many experiences was trying to find a family set of pjs. Size filters were returning items with the size needed out of stock. I then started looking one at a time to simplify results - just mens. Same thing. Got tons of results that were out of stock in my size. It could take hours to click on every item and find a full set that matches. No thanks. I’ll check in store and if they have nothing for me to walk out with than it’s on to one of many other retailers whose filters DO work, which is a wide selection as this JCP app is only one I’ve had issues with.

I love JCP, but JCPenney is not user friendly at all!! I got a message that an item in my cart was much cheaper due to a current coupon. I was excited and added a couple of items, then began to place my order. All of a sudden I had a “some items in your cart don’t qualify” message pop up, and it was the item I’d gotten the email about!! The back arrow is so close to my phone case that it’s difficult to use. And you find an item you’ve put search criteria in for, like size, and it pulls it up only to be out of stock. This is especially bad on clearance items. I’ve also tried scanning my jcp card in about 4 times, but it doesn’t take it - probably because the card is so glittery. Then I input it manually and it doesn’t save it! I tried to do in store pickup last night, so it asked for info on the person picking it up. I entered it twice, and it went right back to a screen asking me to enter it again. I’m really frustrated and becoming hesitant to order anything! Shopping is supposed to be enjoyable, not maddening and stressful!

My husband and I shopped at JCP today for the Mother’s Day sale I saw advertised on t.v. We had over $200 in our cart and I asked for the candy coupon as advertised on t.v. that would give a coupon in the wrapper of a candy bar, but was told by a lady at the front register that they had ran out of coupons already and didn’t have any more available. 😞 So, we went on shopping in jewelry and was helped by the nicest lady named Kim. Kim helped me pick out jewelry for my outfit, scanned a coupon for the earrings I bought making them half price and then found a candy coupon for me to save 30% off my total clothes purchase! Kim was awesome! She saved us almost $70 on clothes and $30 on jewelry tonight! Kim was so nice and helpful and I really appreciated her kindness and great customer service. Thank you Kim for helping us. You’re the best! We really enjoyed meeting you and appreciate all you did to help us.😊👍❤️

I’m trying to pickup a couple of baby outfits for a Christmas family giveaway. My secret Santa gifts need to be wrapped & dropped off within a 3 day window. That eliminates anything being shipped, so I opted for the ‘Ship to store’ option. The order is still ‘in process’. I called 800# - they could only confirm the status, so I was transferred to my local store. I was on hold over 20 min, and I ran out of time, so I hung up. I rcvd an eml stating 1 item was not longer available’, so it was cancelled. When I checked the date/time of eml, it was sent before I talked with cust svc (it seems like that should have been mentioned when I called). My order still shows 4 orig items instead of 3. So I called my local store again - I’m still on hold!!! I may need to cancel order and go to a different store to buy my secret Santa gifts. I’m very disappointed with the process. What I thought would be so easy, turned out to be a waste of time & energy.

If you shop JCP you must have JCPenney!!! I love it. I jump on it at least once a day to check “stuff “ out. It’s so easy to navigate through and check the status of your orders. Check and see if your order has shipped. Look and see where your package are. I just love it. Coupons are just the icing on the cake. I love how they itemized the shipping order when the order is broken up into a few orders. Sometimes all of your purchase doesn’t come in one neat package. It will be multiple packages but same order. So it breaks it down and shows you the status of items/item you ordered. It’s great. It has saved me from looking like a crazed person looking for the person who took my JCP stash. Or maybe even calling customer service and demanding my money back and swearing it has arrived and someone stolen it or it never arrived and you charged my card...so yeah I gotta have it.

I’ve shopped JC Penney ever since I can remember. My Mom used to buy our school clothes there and I’m now 67 years old.

The quality of goods at JC Penney is just outstanding. I buy all my clothes to this day at Penney’s and will continue to do so.

The sales reps, I haven’t found on rude person yet to this day. They are all accommodating, friendly, helpful. And treat you as you’re a valued customer not one that just takes your money and says there’s the door.

I was devastated when I thought we were going to lose our beloved Pennys store. I worked there when in college and was very happy everyday going to work because it was a pleasant experience each day.

I’ll continue to purchase from JC Penney and I’ll also continue to highly recommend them to anyone.

Thank you JC Penney for the many years of a pleasant shopping experience you have to my family and I all these years. My father was a friend of JC Penny and I can remember the stories between the two. One day at a restaurant Mr. Penney was doing an interview when he odserved the young lady he was interviewing put salt & Pepper on her food before she tasted it. Mr. Penney would not hire her and when my father ask why he wouldn’t hire her his statement was simple and to the point. He said “ how could she know it needed salt & pepper without trying the food first”. How do you know if you like something if you don’t try it?

I ordered 2 baskets on line, to be delivered to my local store. They came in and I picked them up. Later, when I opened the package I discovered that one of the baskets was not the size I ordered. I verified that I’d ordered 2 of the same size baskets, but received 1 correct size and 1 smaller size. I called customer service and the person I spoke to seemed genuinely confused about how to take care of the issue. He kept saying “in this case” and giving me unacceptable solutions, such as I’d need to reorder (and pay) for another basket, then return the incorrect one. Or I’d have take it back to the store I picked it up from and have them take care of the problem. Again, unacceptable. I was sent the wrong item and wanted the correct item sent. I would then take back the incorrect item and swap it out for the correct item. I don’t understand why this is so difficult!

I ordered 2 long dresses, for my daughters wedding. My first ordered got canceled, because I used a reward of 10 dollars, that apparently I had already used a while ago. I was okay with that. I reordered my 2 dresses again, what I received was 2 men’s pants, yet my ordered summary said 2 dresses. I called, spoke to a customer service representative. The lady said, I will open up a case, I don’t want to reorder and you get the wrong items again. I will send you return labels for the wrong items, someone will call you, with in 24 hours. They will hand pick your items, you will get expedited shipping. I return the items the same day. I waited for the call, nothing, so I called on the 3rd day. I speak to a customer care, who says, sorry, your items are no longer available. I was so disappointed, I asked for a supervisor. I speak to the supervisor, She said, We emailed you, yesterday . I said, I was told someone was going to call me and nobody did. She said, this app doesn’t call, We only have one of your dresses available, do you wanted. I said, yes. I was transferred to a another person, to place my order. I asked if, I would get fast shipping and Free. She said, it will be free, which , I already had that, in my original order, but it will be standard shipping. I just told her, why? They screwed up my order twice, this app policy’s. I said forget it. Sorry for the long story, I am so mad, been a this app credit card holder for many years.

I used JCPenney , loaded my shopping cart with 4 items. I LOVED the way JCPenney allowed me to choose from the available discounts and told me which one was best! However, when I told it to pay, it asked me to enter my credit card number again, with expiration date and cvv number, which is no problem. But when I needed to submit that info, the number keypad that had popped up to allow me to enter those numbers would not lower itself so I could click the submit button. The button was covered up by the keypad! So, I was unable to order anything!! I don’t have time to get on the phone or boot up my computer to do this—I wanted to purchase through JCPenney !! I even got into the wallet on JCPenney and re-entered my credit card info, but JCPenney still wanted me to re-enter the info to purchase the items again. And, I was stuck in the same boat again!! FAIL!! I can’t order anything through JCPenney, so you guys have just lost my money!! Sorry!! Please fix this so I can order!!

this app is the only place we shop for clothes. I love the styles you sell both for women and men. The only complaint I have is that I wish you would sell blouses and sweaters that are wider around the stomach area. I am thin and wear a medium top, sweater or shirt and they fit at the shoulders but I have a post menopausal stomach like many other women. I have been on a diet forever but my stomach will not lose the fat. My Dr. says it is from generations of the women in my family having very full stomachs no matter what they do. Could you please look for shirts that will fit us post premenopausal women. I thank you for paying attention to my request. Women like me also need high waisted pants to help hold our stomach in some and keep them from rolling down. Saying all of this we still love all of your clothing. Thank you for everything you carry. Your store is like a one stop shop except for groceries. Sincerely, Tamara Tamm1949

I have been using JCP for 44 years. In 1975 my husband and I used no credit. All cash. When I found out I was pregnant with my daughter. I told my husband. She was not going to wait when she needed something. Flash forward to 2019. I have purchased clothing, bedding, home goods, wedding gifts, clothing for any and every occasion one could imagine. I have purchased from stores, and Online. Now for the important part. The staff whether in sales, returns, or customer service have always been extremely helpful. My purchases have held up well, earned compliments and are very comfortable. I recently shopped for my husband and myself for a trip. The store in Norman Sooner Mall and Moore. I was helped in so many ways. I have yet to deal with anyone that wasn’t friendly, helpful, and professional. Please know your help was so appreciated! Sincerely, Sandee Rasnic