Contact Miele app Support

I have experienced bad apps from beginner non-programmers from many non-accredited schools and programs, and I can assure you that this app from inexplicably an expensive brand is the very worst ever!!! Really!!! And absolutely. I paid a premium price for a Miele washer and drier and based on the non-performance of this app I can just say not only never again, but KEEP AWAY from any of these Miele products!!! Firstly the basics. There is no way to reset a password!!!! The app redirects to the home page and neither can you reset it from the website. I have been trying for days. If I were Miele, the time is nigh to bring down your already risibly bad digital properties and not create furiously unhappy customers with app that is so, so, so bad. Then when my app used to work, I had to live with a dumb “demo” washer!!!! Why would I want a demo washer in my account IF I have an actual washer?!!!! How about letting the user delete it? And I am mostly furious because Miele won’t let me activate high water plus levels (needed for the washer to not damage clothing) without the app and that does not work at all now. This is the worst app I have ever seen. It is a tragedy to behold. Never Miele again for me!

Love my Miele appliances, and spent a fortune for them. One of the many reasons I bought them was for the promise of convenience they’d bring through connection with their namesake app on my iPhone. Instead, the convenience is more an exercise in frustration. I’ve registered the products, used the steps provided by Miele to successfully add them to my wireless network using the Miele app, however, when I launch the app (usually in a moment I’m in a rush and want to lean on connecting wirelessly to preheat my coffee station, or check the status of dishes cleaning in my dishwasher) it’s a crap shoot whether I’ll be successful. At least 70% of the time, I receive a message in response letting me know my appliance isn’t “connected” to the network. Miele, please (I’m begging) please fix these connectivity issues with a software update if possible. I’ve spent tens of thousands of dollars on your products and expect them to work as advertised.

One buys Miele appliances at a premium cost for their impeccable quality. Unfortunately I cannot say the same for this app. This latest upgrade actually has degraded connectivity functionality. I was forced to reset and reconnect all appliances; and yet randomly the app loses connection and reconnects, sometimes multiple times within the same appliance use cycle. This upgrade has badly broken WiFi connectivity between app and appliances. Whether the app will connect or not is completely whimsical rendering it basically useless. Other gems from this “upgrade” are lost functionality (does not show TwinDos supply levels) and unnecessary and useless animations on the machine icons. Whichever subcontractor Miele outsourced this app development to needs to be replaced with a company that builds an app commensurate with Miele’s appliance quality and reputation.