Contact SmartGym Support

by Drrty Harry

Just did my first workout with the app. The only set back I notice was; when not connected to wifi (i.e. offline) I could not update the reps. If I did more or less I could not instantly update. Error message said “app appears to be offline.” Currently, in various workout my reps are not accurate. Fix this issue and it’s an easy 5 stars… ***Update*** The developer did reach out and I thank them for that. As stated by the developer, “ that's not a glitch. You can use SmartGym while offline, but in order to sync your changes to the cloud, you will need an internet connection. It's important to note that it doesn't require it to be Wi-Fi. It can be cellular like 3G, 4G or 5G. If you have an Apple Watch, then you can already do your changes while offline. It will sync the next time your Watch has a valid connection. We're working on a future update to bring this to the iPhone.” this is a significant set back as everyone does not have an Apple Watch. The app has good features but this minor issue is huge. Not being able to update repetitions while working out offline with my phone is asinine, is like you’re implying get an Apple Watch.

***Update*** Not Worth the Money…still no offline feature and the app automagically archived all my workouts when I tried creating new work using the SMART TRAINER. This app looks great but other than that there’s way better user friendly better intuitive workout apps that is far less expensive .

by Plinko410

Read the overview you would think this was an easy to use application on your watch and or a use out of the box features. Not so much, I have used a good bit of these type apps before and this one takes the prize for the most confusing user interface. Not too mention the use of the workouts on the watch, well that was a disaster (workout would skip the first exercise and not start the next in sequence then ending the workout). There is nothing more aggravating than being in mid work out and having to deal with this nonsense. I was unable to get my watch and phone to sync, even after following the apps instructions. When weight lifting, the rest timer would start and end when I was supposed to be lifting weights, 🤦‍♂️.

Needless to say I cancelled my 7-day trial and will not be buying or recommending this to any of my gym buddies. Thanks for the trial because I would have been irate if I had purchased this after reading the app profile (swear it was the best on the market).

by Greshe

This log is okay. It’s good for logging your workout to a degree but it has its flaws. The biggest one is that it’s not really easy to log your set when it deviates from your plan. Sure, you can use their mechanism to change the weight but it’s clunky and isn’t all that intuitive. The second biggest issue is the fact that the rest timer doesn’t make a sound when the timer is up so your constantly looking at your device to see if time is up. It’s not that big of a deal but seems pretty basic. The last issue I have with the app is that their prebuilt workouts make no sense in terms of the types of exercises chosen for a given body part. Perhaps an option to make suggestions for a replacement exercise would be helpful when you don’t want to perform their choice. I use it as a log but everything else about it is lacking.