Your perfect companion: the Miele app gives you mobile control of your Miele
domestic appliances and lets you keep track of everything – whether you are
traveling or at home. Miele app highlights: • Mobile control of domestic
appliances: operate your domestic appliances conveniently vi...
Login password no longer accepted since this updated
My password is no longer recognized since the upgrade. The “forgot password” link doesn’t work. Additionally, any attempt to create a new user name and password fails because there is no field to allow you to chose your US state (required step to complete your Miele account creation.) Just completed 2nd app update and was able to change my password but unable to see or connect the app with the appliance. The washer is on my network and recognized. The text messages to my mobile phone indicating the wash is finished also stopped. The connect instructions appear to support a different process and options are not present on the appliance or app side. My appliance is on my local network and it’s WiFi is set to on, but the app will not allow me to find or access/choose option 1 to connect it to my phone through the app. Under settings there is no networking option to access as shown on the help videos online. I’ve deleted the app and reinstalled it, reset my password, made sure I’m registered as a Miele USA account. I no longer get text messages to my iPhone when s program ends either. That stopped after the 2nd update to your app. I am now not able to log into my account and not allowed to change my password
Love notifications but very obvious bugs.
Miele, popping up two separate terms acceptance notices every time you enter the app is absolutely absurd and whoever wrote this and didn’t catch that in testing should be caned. Also had trouble pairing the appliances - failures to pair, messages that it had failed when it was actually successful, messages that a final registration transmission of some kind had not completed, it was a hassle and if I wasn’t an IT person I would likely have given up in frustration. I love having the basic functionality of getting notices when my laundry is done, but this app needs updates for quality control in a serious way Miele, for what is supposed to be a premium appliance experience it makes you all look bad IMHO.
Love the washer/dryer. HATE THE APP
The basically fails 80%?of the time. It connects fine, but then 1/2 the time Program won’t show. When it does, it takes several restarts of the app to get a program list. Once the list is there, it rarely responds to open a program, Yepdie options at the bottom of the app work just fine. When I finally get to choose the program I will set the timer. Half the time the timer doesn’t work and the machine starts immediately. I don’t have to stop the machine and go through the entire process again. Obviously this company does not care about the app as I see multiple negative reviews. It’s a horrible app. If they’re not going to fix it then they should remove it and not claim that they have one. It is that bad. I’ve even called service in the past when I first set up admitted that the app was bad. That was October 2018.
App Borders Unusable, Appliance is Stellar
Over the past year the app has made teeny tiny baby steps closer to being useful for my Mielé Lumen series dishwasher. Unfortunately, the last two updates now throw up the terms of agreement *every time* you open the app. I’ve logged out of my account, logged back in. Deleted and reinstalled, and I don’t see a preference in the app’s settings. The Settings let you choose gallons instead of liters for those of us in the US, but no option to change the time remaining and estimated time dishes will be clean to 12hr vs 24hr time. Yes you can see these times when the app works, and you can see the cycle it’s running, the kWh and water used, but once the dishwasher turns off when it’s done the stats are no longer visible. Useless if you have a timer set to run the middle of the night. The latest issue is the app updated my appliance firmware and lost connection. Removing the appliance from my account, the app will not complete the setup process to my appliance. The app offers no support other than to review your manual. This app offers the bare minimum functionality and even then it’s buggy. I absolutely love the appliance and can’t understand the companion app for it can be so awful.
Still Some Defects but Potential is there
Update after 2.9.4: App more stable and capable. However, this version lost capability to update detergent levels or add them to cart. Energy usage displays for washer but not for dryer Prior to 2.9.4: After a few version updates over the past week or two I am still seeing a defect on my W1 washer screen. The Program field, instead of displaying the program I select, such as Normal, instead shows APP_MISSING_LOCALIZATIONKEY2 Also, the app does not seem to read the TwinDos levels. And with one of the updates, all finish times appear in 24 hour format. There should be a setting to display 12 hour format with AM/PM as is typical in the USA Energy usage does not seem to update. Sometimes I see water usage. But a history of runs and data would be an excellent update. That would tell you how many loads you did, how long they took, how much energy/water, along with start and finish times, etc.
Not what I’d expect from a German company. App is slow to connect to device. All selections are slow to take and more often than not have to be selected 2 or 3 times over before they take. Also, why don’t you use the same program names as on the selector if they are the same?. Would go a long way to use consistent naming. I just bought my machines and have done several wash and dry cycles using both selector in machines as well as app. Right now app is so frustrating I will probably stick to mechanical selector on machines. Miele, you got a lot to fix here. Convince me that I have made the right choice and purchase. Because right now we are not even close.
This app had worked for me for the operation of the washing machine model WWF060. Now I had to use a galaxy s8 to actually set up the account and link the machine to my account but once linked to my Miele account, this app showed the machine. It is slow to respond and you could probably just use the controls on the machine instead but it is still cool. The notification of the cycle ending is quite useful. I will say this ****if your machine does not have SINGLEWASH do not select it as an option.*** it will cause FALT 43. Just turn the machine off with the dial and switch back on.
OK but needs improvement
We purchased a W1 washer and T1 dryer, so far have set up the app only on the washer. Setup was not the easiest I’ve ever done, but eventually succeeded. It’s nice to see status on the washer from afar, and the app provides info on speeds , temperature, and other cycle details not available in the manual or on the display. The broken things: Twindos fluid levels do not display, saying only 0% for each. Electric consumption does not display anything but 0 KWH. Water consumption displays, but seems high, 39 liter for a small load of delicates? The manuals are not available in the app for the washer. I like the suggestion by someone else of keeping a historical record of recent runs, and the ability to save favorites. Keep working on it, the promise is there. I will update or add another review after trying the dryer setup.
Miele never used this app
Clearly Miele has never used this app. The first thing it asks you to do is register for an account- apparently this isn’t the same thing as registering your Appliance because now you have to fill in a password. However when you get toward the bottom of the form you will find that the onscreen keyboard blocks the address fields you need to fill out. You cannot scroll the fields up above the keyboard so you can see what you’re typing, and you can’t minimize the keyboard to even see what field you’re typing in. Good luck!
Pairing required manual WiFi setup
In order to pair the washing machine, I had to manually go to WiFi settings during the Miele setup, pick the washing machine hotspot and enter the serial number as password. Then a pairing retry succeeded. The app has lots of flaws, e.g. shows the TwinDos containers empty though they are full and the machine is happily using the detergent without error. Then selecting a washing program etc finally just yields a black screen. The only real usable function is to see when the wash will be done.
Terrible app design
I graduated from Yale medical school and am reasonably adept at using computers, yet have been unable to make the MobileControl app work with full functionality, nor does Miele’s web site offer coherent assistance when searching for solutions to an error message. Ridiculous. At least the app tells me when a wash is finished and I can monitor the progress of a load, but the app as demonstrated with the laundry assistant does not work. Miele should not market half-baked electronics: they used to be better than this. Love the machine otherwise.
This app is terrible
It does not always connect to devices, only allows partial control and is 99% about selling you more products than supporting what you have. I use it mostly as a timer to know when the laundry is done and half the time it fails even that. Oh, and my wife and I need to use the same login because they have not figured how to do shared accounts. They literally could have a middle schooler do this on their lunch and have a better product. But, ya know, buy them Twindos things!
After the newly updated version I can no longer log in. I know my user name and password is correct so what happened? Also. How about implementing history of the wash cycles. As of now I can only watch water and electric use while the dishwasher is running which is ridiculous! Add the finished results in history so I can keep track. This is easy to do. This could be a great app, but the designers and development isn’t what it needs to be. Common sense issues shouldn’t be an problem.
Nicht ‘immer besser’
This App needs to get a bit more sugar from family Zinkann. Hey, With so many doctorate titles in your management team, more than 4 BILLION in revenues and 20,000+ employees, we common folk expect a bit better from the brand that claims to be ‘immer besser’. Sure, you are innovating. So are your competitors. Thing is... you seem to have forgotten your loyal customers and our needs. For two solid improvement ideas for this App, have someone on Axel’s team reach out to me. I know you can do better if I’m able to improve your App by 10x with just five minutes of thought (* disclaimer: after an hour of usage and more than a decade of UX ) Hints: - ingredient search - diet support - author support - feedback guidance made easy Etc
One of the worst app implementations I’ve ever had the unfortunate experience of using. My wifi capable washer/dryer simply will not work with this app. They are brand new and I purchased them for the convenience of the app interface in setting up wash/dry cycles as well as monitoring cycle progress. Please learn that internet of things connected device creators need to put proper funding into their apps to sell connected appliances in good faith! Miele should be ashamed to attach their name to such a terrible experience.
Yes. Miele app – Smart Home is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for Miele app – Smart Home Is 76.6/100.
Yes. Miele app – Smart Home is a totally legit app. This conclusion was arrived at by running over 2 Miele app – Smart Home User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Miele app – Smart Home Is 76.6/100.
Miele app – Smart Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By Tim Rawlings
Jul 17 2021
I have a w1 twindos machine but the app now after an update will not allow me to access the status of the containers of dos 1 &2 so I can reset it for a full one just loaded.
By Maureen Oswald
May 22 2021
The app hasn’t connected for months now. Says washing machine not connected. And ‘we are having technical problems issues Error code 500.
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