Contact Wyze Support

by TerriBeachBerry

UPDATE: I unplugged my cameras and uninstalled the app from my phone and had no ‘crashing’ issues on my phone at all. After a few months, I was hoping that there was some kind of an update that had eliminated this terrible situation. Unfortunately, that is not the case. I set everything up and it works/looks perfectly, but with each notification it reboots my phone! HORRIBLE!

I gave 3 stars overall (rather than 1), because I think that, that this is a truly excellent product for the cost. I currently have 2 cameras that work great. I read reviews prior to buying and decided to invest in SD cards, which was a great bit of advise. The problem that I have is the APP. Previously it was completely shutting off the WiFi on my phone every time I received a notification. I would literally be in the middle of a phone call - receive a notification - and it drops my call! Repeatedly over and over and over for months. Now, with this newest update, almost every notification reboots my phone - basically like my phone is just crashing. Some times it will just completely shut it down and not reboot. I will not complain about personal preferences and things that I think that this product should/shouldn’t have - for the money, I think it’s great. BUT these app glitches are completely unacceptable!! I am missing phone calls because it has shut my phone off!!

by JFPepe

*edit*
In response to the developer, I decided to go back to Home Depot and purchase another outdoor camera (after I took the original back) to see if it just happened to be an issue from that day. Get home and go to set it up - same exact issue. I connect to the Wyze network and get back into the app and it gets stuck on “please wait” for an indefinite amount of time. Just an absolute junk combination of software and hardware. Very disappointed. I guess that’s why these cameras are so much less expensive than the competitors. You get what you pay for. I’m not going to spend hours troubleshooting this when it literally should be plug and play. Uninstalling and returning again tomorrow. I gave this newer company a chance and will never try another one of their products again.

Have read pretty decent things regarding the Wyze cameras. Purchased one and was excited to try it out. I’m a tech savvy person. This app is hot garbage. I could not get the base station to setup. Tried quite a few troubleshooting steps - which btw are very limited through Wyze. No fix. Reset everything and tried again. No fix. Deleted app and tried again. No fix. Tried setting up from a different device. No fix. Pretty obvious why this app is related terribly. Will be returning the outdoor cam and base station tomorrow and will just spend the extra money on a Eufy camera.

by Phoenix2000

Why they ask me for a ticket number I have no idea, because there is no way to open one! There’s no way to report bugs or get support, either through the app or on their website. All their support site does is show canned answers for common questions, there appears to be no way to report, or track issues, and they have loads of bugs, some serious! And a developer response that points me to your support website that is completely inadequate does not resolve the issues, “Solvvy” is useless and doesn’t resolve bugs. Your bug tracker should be public and searchable, not non-existent! Prior: I’m disappointed that there doesn’t seem to be a way to transfer recorded video from the camera’s local SD card to my phone or computer, or any way to mark video segments that were recorded on the local SD card to be saved. The only way I can get video off seems to be to have to remove the SD card and read it in a computer, and I have to do that before the video gets wiped out by the continuous recording, which is very inconvenient, sometimes even impossible, so the cameras are a lot less useful than they could be. These wifi devices should have a built in web interface so they can be used and controlled directly from a computer. Right now you can only use them using their proprietary app.