Contact Smart Life Support
Company Name: Yu xiang
About: Smart Life is a smart device management App for you to control and manage your
intelligent home products easier and to live smarter.
Smart Life has
integrated with HealthKit.
Smart Life Customer Service 👿🤬😡😠💢😤
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Verified email
Contact e-Mail: [email protected]
Read 36 Customer Service Reviews 😭😔💔
I need to delete my account and redo it. I can't find out how. Right now it keeps asking me to complete my account and asking for an account number. I don't have that. How do I do that?
The smartlife app isn't connecting to the home WIFI network, it only picks up the 5GHz (not the 2GHz) and then gives an error message"failed to connect". can you reset to the original factory settings so we can reconnect. Is there a number we can call?
No matter how many ways I ask the chatbot how to share the app, there is no “share device” under home, me, device management, etc. if there is no way to easily share, the app is worthless, as well as the olide auto window device
My Wifi and name and password have changed. How can I change in SMartlife so it will connect?
On my smartlife app trying to change my password and on the next page it says check for space in the wifi password which there is none, 2.4 ghz using on my Mesh network Bluetooth is on, downloaded a new app from Smartlife
My device gets an IP address when connected to home wi-fi, but it is always shown to be offline on my mobile. This is possibly since the SmartLife app uses some not so standard ports to connect to the internet. Opening all ports in my network allows the device to be shown immediately on the mobile though this is an insecure option. Can someone please let me know about the port numbers that the app uses to connect to the internet?
PLease call me 253-350-6913
not sure what enter account means. I enter my e-mail address and then it tell me to get verification code. and user already exists.
I paid for the annual cloud service and can`t view the videos from the app in my celphone, coauld you help me out or please return my money back
I paid for the annual cloud service and I never received an email for how to view videos. I’m thinking it’s best to delete and find another alternative.
I cannot connect my smart bulbs to Smart Life app
The device is always offline and I cannot connect it back despite resetting the switch. It also does not help resetting the WiFi. Do assist.
My switches panel is not working since last 2 month pls call me at 9820521353
my video camera device is connected and working with smart life BUT when i try to set up a smart automation or tap to run.... the video camera device does not appear in the list
The server is down
I bought cloud storage and now it says I unsubscribed and I did no such thing and I emailed and it says it's a false email so how do I get my subscription back that I already paid for? The options to call someone above charges you to do so and i would not pay to get something back on that I already paid for and someone turned it off unlawfully, please turn my subscription back on please.
I tried for hours to try to connect my 4 cameras and I'm not getting it done I called Amazon customer service they were totally unable to help me and tell me to contact you by phone. I am so disgusted I am ready to send all 4 of them back .help
Please help, cannot connect smart plug to lamp.
The timers have stopped working in my smart life App. I can turn on and off in the app and have schedules set up on different device but the have stopped working? Any ideas?
The smartlife site won't link any of my bulbs because I don't have phone number registered to enter, only my email because I signed up with Google....what do I do...how do I add a number to my Smart Life Account?
How to change old phone number on account to new ,it will let me change email but not new phone number
I've 2 Universal IR Remote Control and I tried to connect with Google Home and i can't, all time I received a message saying I don't have any device connected in my smart life account... Somebody can help me with this issue..
I need to change my wifi password - is there a way to do this without re-installing every switch and plug in my house?
My smart life spot lights 1 has connected but it won't connect the other 3 on same switch it keeps resetting 1st one so frustrating please advise ?
Please help can Not connect plugs
In the Smart Life app, how can we move the devices to different positions in the Home screen. For example, one client has 25 switches, some currently online, some not online at all. But the devices postion in the Home screen are fix. They have constantly scroll up and down to find the devices.
Lights have stopped working. The App says I'm off line, but why? The other set are absolutely fine and are only a few feet away. How do I fix this?
Trying to set up smart life plugs but can not get to add devices as scan times out without registering I have checked I am on 2.5 Ghz & followed instruction but nothing !!! getting frustrated anybody help please
I cannot get this smart life app to add my smart bulbs. It keeps timing out. I’m ready to go to Twitter. I think I’ve been taken based on other reviews.
Please help me connect my plugs with WiFi
I am trying to connect my Galaxy Star Projector to the smart life app and when I try to connect the device it gives me an error message. The error message says the session had timed out. If you could please give guidance to resolve this issue, please.
I have tried to set up access to my smart devices from my Samsung mobile smart phone. (I already have it set up, and working, on my Samsung tablet). The phone setup has, in part worked in that, after having followed the advice shown on a YouTube video for adding family members, I can see within the Home Settings that my phone is one of the Home Menbers and I do receive notifications on the phone when my various lights and sockets are switched on and off. What I cannot see and control are those individual smart devices from my phone. Do you have an instruction sheet for Family Sharing and/or specific advice to enable me to resolve the above problem. Thank you in advance for your assistance in resolving this matter.
Hello, I'm trying to run a fan off of my teckin plug through my smart life app. I want it to run for 15 mins then shut off for 30 all day long but can't seem to figure out how. I found in 'circulate' it seems possible but I still can't figure it out. Can someone please assist me with this?
Great potential but
by -Jeff007-
This app has great potential but it has been my personal conclusion that this company’s mission appears to be more vested in adding more compatible devices to this app instead of focusing on adding features or resolving bug fixes for products that already support it. Coming from the ecosystem of WeMo I did not expect to see such a lack of features for a smart device app. I have had WeMo devices inside my house for over 5 years and over time the company did nothing but add features and improve upon itself. How can this company do the same as they do NOT support just a limited number of devices but instead support almost too many to count.
Programming in this app is not straight forward. For example to set a device to turn on at sunset you have to create a “scene” in a completely different section of the app. Very confusing as this should simply be coupled with the timed schedule feature. In addition there is not the ability to program an offset time before or after sunset/sunrise. Also, the countdown timer cannot be coupled with a timed schedule. This is annoying as I only want my lights to run for 4 hours everyday 15 minutes after sunset and then I do not want them to be on past 11:00pm. This is impossible to program within this app but not WeMo.
Bulbs stopped working after six months
by Tckyle
I purchased these bulbs in January worked great connected easy hooked up to my Alexa with ease. After six months they stop working they go off-line and switch onAt all times of the day and night I had them set on a timer through Alexa that doesn’t work anymore. They lost connection with Alexa they are not responding in the app. When you contact customer service you get absolutely no help they blame your router or modem your iPhone or do you have power switch On to the devices “yes they asked me that” I disconnected the bulb 4 and tried to reconnect it to my network it will not connect. I reset my modem and reset my router nothing changed in the house I keep trying to explain this to customer support they don’t understand they just keep blaming everything in my house. I can’t get them to help and I can’t get any customer support. There is a 12 month warranty that is useless! Plus you have to contact them through the Smart Life app and using the Smart Life app only allows you 300 characters to respond to any of their questions! Just be aware that if you purchase these there is no customer support if they stop working, they blame everything but the bulbs or the software :(
Used to be great, now worthless
by XRockyX
When I first installed the app a couple years ago, it was amazing! But now, completely worthless. Nothing in my house has changed; same Wi-Fi, same switches, same phone, same network, everything is the same. The app no longer discovers anything. The devices worked great right up until the power went out and everything disconnected. When everything came back up, the app only connected to 3 of the switches automatically. I thought “no big deal, I’ll reset and reconnect”. I have 18 devices in my house, the app can’t discover ANY of them. Kasa works great for my TP-link switches, eWeLink and Geeni work great for all the other devices. Smart Life can’t find ANYTHING! I deleted the app and reinstalled it and still nothing, even joined the beta test-flight program and still nothing. Tried creating a new account, nothing. Only thing that was there was the 3 switches that were already connected to the account, but now 2 of those have dropped off so I loved them to Geeni as well.
It’s a shame to see an app that was by far one of the best, turn to the worst.
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