Contact myQ Garage Access Control Support

by FdommA

Just purchased the GDO 6765T. Installation was simple, as long as you follow directions. Programming was very easy. Camera issues were very bad . Customer service sent me out new camera, with no issues. I receive approximately 40 to 50 false motion alerts on my phone app. When I play back the motion alert the camera flickers to a black screen and then back on, followed by a. Clicking noise. The false alert lasts about 1 to 2 seconds. I spoke to customer service about 15 times numerous case report numbers and still not fixed. They escalated the issue to more knowledgeable tech and still not fixed. Sent them a sample of the video/ false alert and they says it’s odd.. Want to return the system but was a Christmas present and no receipts. I will not buy this products again I payed over 500 dollars for this unit and I’m very upset. No one helps me out therefore I’ll be in contact with supervisor..and that didn’t even happy. If you don’t mind getting 20 motion alerts daily have fun

I recently received a call back, they stated that when the camera goes from dawn to dusk teh camera switch to night vision and day vision, which is fair. I thought it gets dark and dusk once a day not 30 times a day. I have home cameras and not one camera out of 10 receive a false motion alert. The camera also makes a click noise followed by a black out.

Has anyone been having this problem. … no call backs to return emails.

by JeWT

Had to replace the garage door opener last year. Bought a Liftmaster with this wifi control through MyQ. It set up easy and worked well. Then, had to change our router. The support was awful, finally figured out on my own how to change it the new router. They've updated (changed) the app since then. I again had to change routers (ISP issues) and now the stupid thing won't connect to the new router. The developer changed the app to make it easier (apparently) to change the wifi settings, and it goes through the motions but still fails to register with their server. It does connect to the router, but just gets stuck after that. It is NOT a firewall issue - while trying to set this up I have defaulted the router to factory settings, and ensured it is completely open, nothing blocked, and no password or VPN. (It is a plain-jane Belkin.)This product is just garbage.

Update: the very latest app update from yesterday worked. I hope I don't have to change routers again...

Update2: So much for that - one day later (a little less actually) it has now not been able to connect to MyQ's server. The garagedoor opener's LED is flashing green, which means that it is connected to the router, but is still trying to connect to their server. It worked for a while, but then stopped. Fail.

by Stick Williams

Didn’t buy the unit because of the wireless ability, but after the unit was installed I figured the connection would be handy. Installed a router extension device to insure good signal strength. Confirmed wireless signal was good, with both my iPhone as well as an Alexa unit; both indicate strong signal. So I follow the menu instructions, get the garage door opener connected to the wireless and everything looks fine. Open the garage door from the smart phone app and thought, yeah this is pretty cool. Then suddenly the signal on the app shows no connection to the wireless and the garage door no longer responds. I repeat the install procedure several more times, each time with the same result;the wireless will stay connected for maybe up to one minute and then disconnects.

So I call the garage door company that installed the LiftMaster unit and they have a technician come out. After he tries and gets the same result several times he tells me that, “the wireless devices in these openers really aren’t very good, the technology is way behind the times, and you’re just not gonna be able to use the wireless feature”. End of story. WTH?? I needed a garage door opener capability for my H-D bike, so spent another 40 bucks and bought a small profile remote opener. While I don’t really absolutely need this MyQ feature, it still pisses me off that it doesn’t work.