SD app not working? crashes or has problems?

SD Status

Published by Rossware Computing, Inc.

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Common SD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SD app on iOS and Android devices. Solve all SD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SD iPhone Issues and Solutions

SD iOS app crashes, not working, errors
SD iOS app network issues
SD on iOS has black/white screen

SD Android App Issues and Solutions

SD has errors/crashing/not working
SD server network connectivity issues
SD has black screen

SD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SD app crashes or not working on Iphone (iOS):

Close and restart the SD app on iPhone
Update SD app to the Latest Version for iOS
Uninstall and reinstall SD iPhone app
Update your iPhone to the latest iOS version

Fix SD on iPhone unable to connect to server/internet connection issues::

To resolve SD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SD black/white screen (blank screen) on iPhone:

Follow the SD iOS app troubleshooting guide Here →

SD Android App Issues and Solutions

Fix SD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SD app issues:

Force Stop the SD App
1. On android, goto "Settings" » click SD app. » click "Force Stop".

Update SD to the latest version on PlayStore

Clear SD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SD.

Fix SD unable to contact server/ SD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SD on android.

Solve SD black/white screens issue on Android:

Follow the SD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rossware Computing, Inc., developers of SD.

100% Contact Match

Developer: Rossware Computing, Inc

E-Mail: [email protected]

Website: Visit SD Website

About this app

This application is for users of the Windows based ServiceDesk software by Rossware Inc. You can use SDMobile as a technician to view your route from this app, submit PVRs, have customers sign their invoices then have them sent directly to them, initiate robocalls, send and receive SDMail, and run CC transactions right in the field!