USPS app not working? crashes or has problems?

USPS Status

Published by on 2021-11-11

Access popular® tools on the go with the “USPS Mobile® app:
calculate shipping prices (limitations apply), find a Post Office™, look up a
ZIP Code™, schedule a next-day pickup, request USPS to hold your mail, access
Informed Delivery® to track packages and digitally preview incoming mail, and

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problems reported in the last 24 hours

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Reported Issues: 13 Comments

By Dan
Nov 12 2022

Still the same problem since Oct 16, 2022

By dddavis1954
Oct 26 2022

The iphone app is going to and displaying the error "We are unable to process your request at this time. Please try again later." it has bee this way for several weeks. The web app is working.

By Craig Chapman
Aug 30 2022

No, we are not longer getting our Informed Delivery, have followed the instructions of signing back in with a changed password and still says we are using the wrong username? .... We need help with this and cant seem to find a place to request information. nothing has changed at our home address or email.
Thanks, Craig P. Chapman

By Jackie Young
Aug 25 2022

Attempting to select dates for mail hold but app will not allow any dates other than the ‘preselected’ dates.

By Bonnie L Almberg
Jul 25 2022

Tried tracking package on app, number won't download, however when I do it on the web site it does. What might the problem be?

By Vince
Jul 24 2022

I cannot select dates for a mail hold

Jul 10 2022

Mobile app won't accept new tracking numbers. It shows current tracking numbers and old tracking numbers. Just won't take any new numbers.

By Curtis
Jun 29 2022

I cannot get the widget to work. It just says “unable to load”. I’m on iOS 15.5

By John Wood
Jun 06 2022

cannot sign on the usps mobile app. have been having problems for several days in signing on the app.

By Edmonster
Apr 13 2022

Tracking system is not wokring, tried to give my tracking a nick name but instead it sends me the website. Been using this for year and now its stop working!!! #fixUSPSapp

By Mel Greer
Apr 07 2022

Receive an error message no matter what I try to do. This is the reference number presented:

By Michael Mitsch, Sr
Mar 10 2022

I am not able to give nickname to tracked items or see history in app of a tracking number. I used this app for a long time & now it’s not working. I have iPhone 12 and latest iOS.

By Ron Wyatt
Mar 10 2022

Feedback not responding at all. Tracking not changing. I have sent dozens of messages on Feedback with no response.

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Common USPS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot USPS app on iOS and Android devices. Solve all USPS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

  1. USPS iPhone Issues and Solutions

  2. USPS Android App Issues and Solutions


  Contact Support

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Developer: United States Postal Service®

E-Mail: [email protected]

Website: Visit USPS Website

About this app

Access popular this® tools on the go with the “this app Mobile® app: calculate shipping prices (limitations apply), find a Post Office™, look up a ZIP Code™, schedule a next-day pickup, request this app to hold your mail, access Informed Delivery® to track packages and digitally preview incoming mail, and more.  • Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery.  Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.  • Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services.  • Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return.  The this app Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions.  • Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply).  • Find this app® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator.  Nickname your shipments and sign up for text and email alerts to notify you of the delivery status.  • Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras).  USPS recognizes the shipment and stores the label number, so you can stay on top of delivery status.  Choose retail or online pricing, add any extra services you need, and view the total, too.  • Look up a ZIP Code™ for any U.S. or Canadian address. 

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