TD Ameritrade app not working? crashes or has problems?

TD Ameritrade Status

Last Updated on 2019-12-16 by TD Ameritrade Mobile, LLC

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📋 1 Reported Issues:

Lynette 2023-08-12

More of a question than an issue. I bought a new Android tablet and the google play store says: "this mobile app won't work for your device." They don't even give me a chance to download it! Do you know why? My tablet has 12gb ram and 512 storage space. Is there a work around? I mainly bought the tablet to trade stocks with Ameritrade! I have your app on my phone and it works fine. How can I get it on my tablet?

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Common TD Ameritrade Problems & Solutions. Troubleshooting Guide

Table of Contents:

TD Ameritrade iPhone Issues and Solutions

TD Ameritrade iOS app crashes, not working, errors
TD Ameritrade iOS app network issues
TD Ameritrade on iOS has black/white screen

TD Ameritrade Android App Issues and Solutions

TD Ameritrade has errors/crashing/not working
TD Ameritrade server network connectivity issues
TD Ameritrade has black screen

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TD Ameritrade iPhone Issues and Solutions

How to fix TD Ameritrade app crashes or not working on Iphone (iOS):

Close and restart the TD Ameritrade app on iPhone
Update TD Ameritrade app to the Latest Version for iOS
Uninstall and reinstall TD Ameritrade iPhone app
Update your iPhone to the latest iOS version

Fix TD Ameritrade on iPhone unable to connect to server/internet connection issues::

To resolve TD Ameritrade network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

TD Ameritrade Android App Issues and Solutions

Fix TD Ameritrade not working on Android, crashes, errors or is unresponsive:

Force Stop the TD Ameritrade App
1. On android, goto Settings » TD Ameritrade » click [Force Stop]

Update TD Ameritrade to the latest version on PlayStore

Clear TD Ameritrade App Cache and Data:
1. On android, goto Settings » Apps » TD Ameritrade » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TD Ameritrade.

Fix TD Ameritrade unable to contact server/ TD Ameritrade internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click TD Ameritrade » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TD Ameritrade » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TD Ameritrade