Okta Status

Last Updated on 2022-05-02 by Okta, Inc.

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User reports:
No current problems

- App closes and opens repeatedly when accessing applications

- Does not work well with Chrome as the default browser

- Unable to respond to emails through the app after the new update

- Cannot sort apps by most recently used or alphabetically

- Needs a favorites page to easily access frequently used apps

- Vertical elements take up too much space on the page

- Some apps, like ServiceNow, are not optimized for mobile use

- Does not have a forgot password/username feature

- Some users have reported issues with accessing certain features or resources on certain apps, like Blackboard.

Common Okta Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Okta network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Okta App
1. On android, goto Settings » Okta » click [Force Stop]

Clear Okta App Cache and Data:
1. On android, goto Settings » Apps » Okta » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Okta.

On android, goto Settings » Apps or Manage Apps tab.
Click Okta » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Okta » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Okta