Netatmo Energy app not working? crashes or has problems?

Netatmo Energy Status

Last Updated on 2024-12-09 by Netatmo

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Something else

50.0%

Not working

25.0%

Connection

12.5%

Screen

12.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Netatmo Energy Problems 🔥

- Doesn't register time/dates scheduled

- No geofencing option

- Dated UI

- Can't delete schedules

- Half-baked and/or backwards

📋 4 Reported Issues:

MichaelMcFadden 2023-10-12

Thermostat not working new one isn’t connecting to relay what do I do

Luigi Pannone 2023-10-05

Da circa un mesetto l'app energy Netatmo il termostato e le valvule vengono visualizzate tutte con il ! ,al posto della temperatura e non permette di impostare la temperatura e non funzionano piu neanche con google e alexia mentre sulle singole valvole e termostato funziona tutto normalmente. Ho provato ad distillarle e reinstallare il tutto e anche ricreare un nuovo acconto ma il problema sussiste , vorrei sapere se è dovuto a qualche aggiornamento o problema dell app o oppure a un problema del relè.

Zsolt 2023-01-17

2 days ago my Netatmo thermostat isn’t measuring the real temperature, much, much lower, than real and I can’t set, or modify through the app the true room temperature and because of this problem my boiler is heating all the time, can’t sleep at night, must control, stop and control manually, PLEASE HELP

Imre Urban 2022-05-15

Hi. After Abdroid update in May 2022 Netatmo Energy app does not work at all.

Showing 1-4 of 4 reported issues:

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Common Netatmo Energy Problems & Solutions. Troubleshooting Guide

Table of Contents:

Netatmo Energy iPhone Issues and Solutions

Netatmo Energy iOS app crashes, not working, errors
Netatmo Energy iOS app network issues
Netatmo Energy on iOS has black/white screen

Netatmo Energy Android App Issues and Solutions

Netatmo Energy has errors/crashing/not working
Netatmo Energy server network connectivity issues
Netatmo Energy has black screen

⚠️ Troubleshoot | Fix Now in One Click

Netatmo Energy iPhone Issues and Solutions

How to fix Netatmo Energy app crashes or not working on Iphone (iOS):

Close and restart the Netatmo Energy app on iPhone
Update Netatmo Energy app to the Latest Version for iOS
Uninstall and reinstall Netatmo Energy iPhone app
Update your iPhone to the latest iOS version

Fix Netatmo Energy on iPhone unable to connect to server/internet connection issues::

To resolve Netatmo Energy network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Netatmo Energy Android App Issues and Solutions

Fix Netatmo Energy not working on Android, crashes, errors or is unresponsive:

Force Stop the Netatmo Energy App
1. On android, goto Settings » Netatmo Energy » click [Force Stop]

Update Netatmo Energy to the latest version on PlayStore

Clear Netatmo Energy App Cache and Data:
1. On android, goto Settings » Apps » Netatmo Energy » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Netatmo Energy.

Fix Netatmo Energy unable to contact server/ Netatmo Energy internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Netatmo Energy » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Netatmo Energy » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Netatmo Energy