iSolarCloud Status

Last Updated on 2024-10-18 by Sungrow Power Supply Co., Ltd.

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261 User reports:
App has problems

User reports 261

⚠️ Most reported problems ⚠️

Not working

42.6%

Connection

28.1%

16.0%

Account

5.3%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

Roshan Mendis

2024-05-14

Hi, I am from Sri Lanka and I am using a Sungrow inverter. The app does not show the Weather (temperature). Is there any configuration changes to be done? My User ID : roshanmendis@redacted Please advice me. Thank you. Roshan Mendis

Robert

2023-05-18

Icloud app battery level is stuck on 100%

Showing 1-2 of 2

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Common iSolarCloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iSolarCloud app on iOS and Android devices. Solve all iSolarCloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iSolarCloud iPhone Issues and Solutions

iSolarCloud iOS app crashes, not working, errors
iSolarCloud iOS app network issues
iSolarCloud on iOS has black/white screen

iSolarCloud Android App Issues and Solutions

iSolarCloud has errors/crashing/not working
iSolarCloud server network connectivity issues
iSolarCloud has black screen

iSolarCloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iSolarCloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iSolarCloud app crashes or not working on Iphone (iOS):

Close and restart the iSolarCloud app on iPhone
Update iSolarCloud app to the Latest Version for iOS
Uninstall and reinstall iSolarCloud iPhone app
Update your iPhone to the latest iOS version

Fix iSolarCloud on iPhone unable to connect to server/internet connection issues::

To resolve iSolarCloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iSolarCloud black/white screen (blank screen) on iPhone:

Follow the iSolarCloud iOS app troubleshooting guide Here →

iSolarCloud Android App Issues and Solutions

Fix iSolarCloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iSolarCloud app issues:

Force Stop the iSolarCloud App
1. On android, goto "Settings" » click iSolarCloud app. » click "Force Stop".

Update iSolarCloud to the latest version on PlayStore

Clear iSolarCloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iSolarCloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iSolarCloud.

Fix iSolarCloud unable to contact server/ iSolarCloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iSolarCloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iSolarCloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iSolarCloud on android.

Solve iSolarCloud black/white screens issue on Android:

Follow the iSolarCloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sungrow Power Supply Co., Ltd., developers of iSolarCloud.

About this app

Services provided mainly are: plant connection, remote parameter configuration, WLAN configuration, fault management, alarm reporting push, device monitoring, knowledge repository, etc. this app provides operational analysis and mobile operation and maintenance services for plants, which is an extension of Web's functions.