First Stop Health app not working? crashes or has problems?

First Stop Health Status

Published by First Stop Health on 2023-12-20

First Stop Health. Care that people love.

I have a problem with First Stop Health

Are you having issues? Select the issue you are having below and provide feedback to First Stop Health.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Lia Marie marmolejos 9 months ago

Won’t let me add a member of my family

Have a Problem with First Stop Health? Report Issue

Common First Stop Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot First Stop Health app on iOS and Android devices. Solve all First Stop Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

First Stop Health iPhone Issues and Solutions

First Stop Health iOS app crashes, not working, errors
First Stop Health iOS app network issues
First Stop Health on iOS has black/white screen

First Stop Health Android App Issues and Solutions

First Stop Health has errors/crashing/not working
First Stop Health server network connectivity issues
First Stop Health has black screen

First Stop Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever First Stop Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix First Stop Health app crashes or not working on Iphone (iOS):

Close and restart the First Stop Health app on iPhone
Update First Stop Health app to the Latest Version for iOS
Uninstall and reinstall First Stop Health iPhone app
Update your iPhone to the latest iOS version

Fix First Stop Health on iPhone unable to connect to server/internet connection issues::

To resolve First Stop Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix First Stop Health black/white screen (blank screen) on iPhone:

Follow the First Stop Health iOS app troubleshooting guide Here →

First Stop Health Android App Issues and Solutions

Fix First Stop Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent First Stop Health app issues:

Force Stop the First Stop Health App
1. On android, goto "Settings" » click First Stop Health app. » click "Force Stop".

Update First Stop Health to the latest version on PlayStore

Clear First Stop Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "First Stop Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch First Stop Health.

Fix First Stop Health unable to contact server/ First Stop Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click First Stop Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got First Stop Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch First Stop Health on android.

Solve First Stop Health black/white screens issue on Android:

Follow the First Stop Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at First Stop Health, developers of First Stop Health.

100% Contact Match

Developer: First Stop Health

E-Mail: [email protected]

Website: Visit First Stop Health Website

About this app

First Stop Health gives employees virtual access to a board-certified physician 24/7 for diagnosis and treatment of illnesses including infections (e. g. sinus, eye, ear or skin), sore throat, women’s health issues, and medication refills. First Stop Health is available exclusively to our client's employees as an employee benefit - consultation fees vary depending on your health plan. Getting a phone or video consultation with a doctor is quick and easy with the First Stop Health app. Our app also allows employees to download sick notes, review consultation details, and contact our support team. Simply confirm the information provided by your employer and answer a few diagnostic questions and you’ll be connected with one of our doctors. Most members have access with no copay or consultation fee. Wait times are usually in less than 5 minutes, and prescriptions can be ready in less than an hour. Download FirstStopHealth today and talk to a First Stop Health physician via phone or video in minutes.