Hughes FCU Digital Banking Reviews

I have a car loan through Hughes and have regretted it since day one. It is so difficult to make payments (you have to use a different site and I get charged $5 every time). Their website and app (even this new one) are not user friendly. It takes me forever to figure it out each time I use it. I just went to the pay my loan menu option and it’s taking me back to the main screen. I hate to say it but I think they need to invest in better web/app designers.

App runs extremely slow and doesn't let you make loan payments with debit card. Very finicky and has way less effort put in to it than last version. Adaptability, quality, control of account, and ability to make payments all need fixed ASAP or it will affect people's ability to pay their loans.

HughesFCUDigitalBanking removed the biometric login and on the iPad it looks like a small phone and it is very hard to read

HughesFCUDigitalBanking is absolutely horrible when compared to the old app when using an iPad. It’s way too small to be of any use. And I cannot download the old app on a different iPad.

Ever hear of, “if it’s not broken, don’t fix it?” Thanks for destroying a good app… all you had to do was update the old one more often for security reasons, not make a new one that’s worse.

Where's the support for the iPad?

The new app is so small I have a hard time seeing all I need. Please fix it so it will appear as a full screen on my iPad!

Unable to locate documents and statements through myHub.

This is the most useless app I have ever tried to use. 1 star is way more than HughesFCUDigitalBanking deserves.

It’s honestly a shame that the old application has been discontinued. It seems the new application is a poor attempt at making the application similar to the main banking website (from the way it acts, it may be a poor attempt to kludge the website codebase into a mobile app).

In return, we get a bloated, less responsive interface with less intuitive navigation. The previous application was made for mobile; this one barely works on a mobile platform. Even lost nice features like dark mode and the net worth tracker.

I know it seems petty, but I might be genuinely considering switching where I bank. If this application is in anyway indicative how Hughes operates, I don’t know if feel confident sticking with them.

HughesFCUDigitalBanking is absolute garbage. Also, I have a car loan with them and every time it comes to me paying for my monthly payment through them I have to whip out my debit card and enter it in to the system to pay the loan & go through the log in screen each time. It doesn’t save my credentials either which is annoying to no end. I absolutely regret refinancing my car loan through these guys. I should’ve kept my old car loan with car max. I didn’t really save much a month anyway. At least with their system it saved my credentials.

There were a number of bugs from the old app that are still not fixed.

Logging in with saved password doesn’t work, neither does typing I manually. Only with the pwd typed into notes as text, copying and pasting can I log in.

Transfer from savings or high yield into checking account doesn’t work, just produces an unintelligible error message.

In the short period I have used the new app I have encountered several more bugs but don’t get me started.

Why doesn’t HFCU use a real app designer to create a useful tool? This in-house monstrosity is a pain to use and doesn’t give confidence that money and security are in good hands.

HughesFCUDigitalBanking does not work well with Apple products. The new version on an iPad is like an app that’s from 20 years ago. It has a little window and has to be used in a portrait mode.

Did Hughes actually get user input to make updates and improvements?

Also open to myhub would be nice too. HughesFCUDigitalBanking is great on the phone, but not on the iPad. I will keep using old app until I visibility issues are fixed on iPad.

Honestly not bad, I dont know why everyone giving a bad review, you can also lock your card now if it goes missing which is good 👍

Why was the quick save taken away? Why fix what wasn’t broken.

I just downloaded it and I miss the old one. This one is way worse. Don’t fix what isn’t broken.

No reason to change old app was far better

The new app is a downgrade from the old app. Looks and functions horribly (apple user). Please reconsider the move.

Need I say more. I’m very, very disappointed. I know HFCU can do better. Please fix this problem.

Too slow. Seems to freeze at times. Looks like they just tried to mirror the website but NO obvious benefits/improvements. Hope it’s fixed quick.

I was very leery about the new app after reading the reviews, but I figured that it could not be much worse than the old one. Yes, it is slower, hopefully the tech team will be able to work on that, but it seems to have the same features as the old app. Though it takes some reorientation as to where the programmers put the features. I agree that making payments on loans and credit cards SHOULD be an option on HughesFCUDigitalBanking , however, I worked around the issue by setting up recurring transfers from my checking account to either my credit card or loan. I had to do this on the old app also, as I mentioned the old app was not intuitive either. Someone else mentioned that they are disabled and thus rely on HughesFCUDigitalBanking , I can relate as I am in the same boat. Hopefully my review will make others aware of the work around that I discovered.
It IS irritating that companies are constantly changing their apps, for what seems like no reason, but I do take into consideration that some upgrades are necessary to ensure that everything is secure.
NOTE TO THE PROGRAMMERS OUT THERE:
Please know that when you upgrade your apps, software, webpages, etc. make sure that your interfaces work properly before launching and it would be nice if you put things in the same place as the previous version. As a consumer we don’t want or need things to look different, we just want them to WORK properly.

At the title states I had no choice but to go use the new app. Not iPhone friendly in my case. Pages take forever to load/navigate to, don’t display properly either. Some stuff isn’t even centered properly. It took me all of 2 minutes to be turned off by HughesFCUDigitalBanking . Not to mention losing multiple features. Why even release it or force it on to your customers if it wasn’t ready? Was this even beta tested? It totally feels like whoever was hired to do UI/UX for this wasn’t prepared or experienced enough. Probably AI generated the coding for it too I bet, since shortcutting seems to be the way for programmers now. Y’all hurt your customers and your rep. Fix it.

This horrible app change just punctuates my decision in changing banks soon. I have no idea how they made the previously terrible app even worse. From auto loans to the Zelle system never working, long transfer times and an already bad mobile app they somehow managed to make it even worse by releasing this horrendous version of HughesFCUDigitalBanking . If you just started using Hughes, don’t continue. The only reason I’ve used Hughes is because it’s in a convenient location, I do not take a lot to be pleased but they can not even meet the bare minimum in any category in terms of a well operating bank. HughesFCUDigitalBanking downgrade sums up my Hughes experience thus far as a whole.

I downloaded and it says the application does not support rooted or jailbroken phones. My phone is not jail broken and when I research the issue on Apple it shows the developer of HughesFCUDigitalBanking needs to update to be compatible with the most current iOS update. This is very frustrating since I now cannot view or do any banking or money transfers online

HughesFCUDigitalBanking is not designed for the iPad, it’s designed for the iPhone. End users are stuck with a very small screen which is hard to read. Please go back to old app. Was HughesFCUDigitalBanking even reviewed before it was released? Poor judgment in application release. Disappointed customer.

After receiving a barrage of emails and texts telling me to download HughesFCUDigitalBanking , I finally did. I am not a big fan of mobile apps in general, I much prefer to use webpages. I do most of my banking on an iPad and HughesFCUDigitalBanking, like most, only appears to display in portrait. I will continue to use the webpage.

I’m so glad they updated HughesFCUDigitalBanking to make it an absolute dumpster fire. I loved the old app but since switching over I’ve had nothing but issues. The usability has taken an absolute nose dive, and if it wasn’t for the great customer service from HFCU I would consider switching banks.

I will have to use reading glasses and a microscope now. There is no full screen. On my iPad, it looks like the screen of a phone. It doesn’t fill the screen on my iPad.

The layout is awful, and HughesFCUDigitalBanking is slow. I dont understand why the same layout from the old app wasn’t utilized. Please, please change your app back I beg of you, it is miserable to use now.