Hughes Mobile Banking Reviews

by Wyo89

I down loaded Hughes to manage a loan I have through this app. I can’t make a loan payment in Hughes ...or if I can, It is not easy to find.

Also, like others said, the payment amounts aren’t current. The amount due is always the standard payment, regardless if you pay ahead or pay extra. If you try to use some of the navigation features, like Payfast or Contact Us, it takes you to their website home page. I don’t see that I can even access statements.

Literally the only helpful things on this are the fact that I can see past payments to ensure they post and get my account number so I can go pay in person.

If you are only using this for to manage a loan, save the space on your device! You will have to log in on the web browser site do to anything.

by Scott252567

Terrible company to go through. The web navigation is multiple steps with multiple passwords and doesn’t save pay info, just to pay a bill, when other CC/Auto loan company’s offer one step. Also still charges you to pay them, like some start up company. Also, their CC is awful. Never allows for an increase no matter how well you maintain it. You have to go through a credit application all over again. Just get a Capital One or something and make your life easy. It has two portions (one to view balance, then again must navigate with separate password if you want to pay the bill) and the numbers are about 5 days behind each other. On their own site!! Terrible terrible.

by Codynations

I called and tried to report my card was stolen and I was transferred and then transferred again kept asking certain questions about my Social Security number they could not pull up my account I’ve been coming to you guys for a while now tried to tell him that I wanted to close my account and they kept telling me that I needed to add that I can get these discounts and all the stuff I want to close my account for my credit card I do not want another one that has a chip if you do not have anything that does not have a chip then I do not wanna have an account with you guys I’m sorry but this is not OK

by Django411

My accounts don’t update like they use to on the old version of Hughes . I use to get updates on payments the day of and when I was getting paid the day of or the day before. Now it doesn’t update until days later. I have to use the actual website to check my account now.

Update: now the website is like Hughes . I have to keep a check book now to make sure my actual balance is my actual balance. Definitely looking for another bank at this point. I don’t understand why they would ruin Hughes with the new update the old app was much better and was easier for me to make sure my finances were in order.

by Daniel 6859

Like another customer said, Hughes required your password over and over again all the time. The navigation is terrible. Not even the phone number you can find in Hughes , they redirected me to the web page. Payments are not current, any doubt you have you have to call. Hughes is really bad. Doesn’t even inspire trust in the company. And the company is a disaster as well. Customer service can’t even answer questions about my loan, other department is responsible for those questions and they never called me back. I’ll be cutting business with them as soon as I can.

by WeOtterBeFriends

I don’t use this account very often, but I try to check it once a month. However, the last few times I’ve tried I can’t log in because every time I get to the added security “ask me questions” pop up, it then gives me another pop up that says, “failure processing request”. I thought maybe it’ll work next month, but it’s been more than a few months now and still get the same pop ups. Hughes is useless if you can’t log in, please fix it!!!

by FredDERFfred53316843274263

Why are they adding dashboards and taking away basic features like a running account balance? You also get random failures and error messages on launching Hughes with the iPhone. Hughes and the website were a lot better 2 years ago. Every new release adds new marketing services and removes actual functionality. I am guessing the next release will have banner ads. I thought Credit Unions were for the community??

by Zbakerboy3

This has the potential to be a really good app. I’ve tried making transfers from my checking to savings at least 5-6 times and it won’t let me. I’ve also tried to deposit checks at least two times and it won’t let me - error. It just says to contact my financial institution if it keeps occurring. Well I don’t have time to get on the phone and wait 10 minutes to speak to someone that probably won’t help solve my problem anyways.

by Beinghonestallyear2020

Let me start with the pros: the new update is nice because it features so much. Such as being able to see how much you’ve spent in what categories and as well as adding zelle. However, Hughes is so busy. There is a wallpaper in the back that is disturbing to the eyes. Zelle does not work on Hughes . At least for me. And it’s just not a nice structure. I would like to see a more clean look in Hughes . To much going on it’s annoying. I can to see how much is in my account and stuff but Hughes is everywhere. I would suggest looking at Bank of America App it is amazingly designed to be user friendly.

by Crazyindianguy

Hughes is great, for the most part. But it needs a few features: Notifications for this app loans and credit card payments. 💳

Make it easy to pay the credit card online, and to set up auto-pay from right within Hughes .

If I’m behind on a CC payment, this app will send out a physical letter, but Hughes doesn’t remind me to pay my bill on time?! Nor does it allow me to set up a recurring payment every month from right within Hughes like EVERY OTHER BANK? It’s 2019, this app. Get with the times.

by Thatguy897654

Not a bad update but I liked the old version better..while the new version adds a bunch of options and accounts you can link ever sense the update I can’t see incoming pending transactions, and I really liked that about the old system it allowed me to tell when there was a problem with receiving my benefits and then get a head start on tryin to get it fixed, I would really love for you to bring that back

by Desertmamabear

Love the layout and enjoy being able to do pretty much everything via Hughes . The only annoyance is that the charges don’t always show up or take a long time to show up on Hughes . Even after syncing some charges don’t show up. Where if I go an look online everything is there.

by Adam-san

I really appreciate all the work you guys have been putting in to improving Hughes experience. From adding FaceID support a while back to the new "Mint-like" features, everything has been a step in the right direction (I've used Mint for a while now but am considering getting off of it so it's great to have these features built in!). The only thing I feel like we're still missing is the ability to see credit card transactions without having to go to an external portal. That would be awesome, please! Thanks again!

by Springshere#

We have banked with this app FCU for over 10 years. Had loans, checking, and savings with them. Their the best Credit Union! Every experience has been outstanding. Thank you for being part of our everyday life. Easy to use app on line. Great people in the offices.

by Hunters Family

I’m so happy to be with a up to date Credit Union not only treats you rights but calls and make sure you’re ok with everything.. thank you for helping my family and I on refinancing our vehicles.

by Grs24

On top of being an all around incredible company to bank with, the new app update has been awesome! Includes budgeting tools and everything you need financially all in one place. The only problem is that sometimes transactions show up multiple times in the history. I’m sure this is an easy bug fix.

by MF472

Great For when I need to check my balance or transfer funds quickly, but sometimes my transactions don’t appear even though my balance has dropped.

by Guardent

Easy to use and understand, with a nice layout and background. I am able to check and transfer money with ease as well as an easy way to request a new loan and other services! I’m loving Hughes!

by Mrdeleonsays

Hughes has come along way since I last had an account a few years ago. Big reason I came back was because of the rework. Thank you for listening and caring enough to come into the new century when it comes to app technology

by GoatCrazy

I keep my money here and I feel Hughes works pretty well most of the time. It has glitches when it doesn’t work but it is fixed pretty quickly. I wish it let me organize & name my accounts. It used to.