RBFCU Reviews

This new app is clunky, some functions do not work properly, and requires additional input to access. Old version was so much better, why not update that one instead of trying to reinvent the wheel? RBFCU needs help, ASAP! Edit to Response: The only reason I have these issues is due to updating my phone to the latest version, forcing me to download the new app, as the update locked me out of the old app. Some things seem to work better now, but not having access to some part of RBFCU because of “security reasons” is just plain stupid. You’re forcing people to do something, regardless of intentions, to use your product. That’s like a customer going through the drive-thru bank and having them get out of their vehicle to use the machine. Clearly with a sub 2 star rating this new app is not working for y’all, and if something doesn’t change I’ll probably end up moving institutions after 14yrs. Petty, maybe… but an app shouldn’t be this difficult, or difficult to realize there is an issue.
Edit to the new update.
Seems RBFCU is working slightly better now, minus the need to remind the system who I am, via a security question, every time I log in. I do find it very odd that RBFCU’s rating went from 1.9 stars to where it is today in not much time at all, especially when not much has changed with RBFCU , a bit fishy.

Back in November 2021 when the old app was no longer accessible I was very distraught that the widget was not available on the new app that I rated the new app a 1 -the worst rating. I still am mildly upset that the widget is not available with updated app HOWEVER I must be fair. The new and updated features on the new app are crazy good! Can't beat that mobile deposit!!! Balances and transactions show up front. Quick balances (although not the widget) is a an available viable option which I use very often. There was a glitch one day and I lost Touch ID login. I sent an email and the response was immediate just un-install and re-install RBFCU . It worked and none of my information was lost which was my initial hesitation in un-installing the app. So, all said and done I must in all fairness give a rating of a 4 and not a 5 ONLY because no widget available at this time! You rock this app!!!

Why make us switch to RBFCU and lock us out of the old app when the new one doesn’t offer all of the features of the old one? Please bring back the ability to see credits and debits separately within one balance. On the old app I could easily see all of the credits to my checking account (while hiding the debits) by pressing one button. This really helps me track my pay and I am very sad this feature is gone. We should have been able to access the old app until the new one was complete. Mobile banking is very important these days and changing RBFCU we use is a critical blow to how we interact with our bank. Especially for us folks out of state. Please consider making some changes that bring us closer to the older format. I understand needing to move forward, but the new app feels like a step backwards in functionality. I have already read through your troubleshooting guide on the website and it didn’t answer my questions. Thank you for reading.

Update to initial review: Customer service contacted me and told me about the issue and stated an update would be released soon. Once I logged into RBFCU manually, I was able to reset FaceID and log in. Overall the UI looks awesome and great customer service from this app. Thank you! —————— I used to love RBFCU. Unfortunately, it stopped working last week. I even called customer service, sent screenshots to report the issue. I’ve reinstalled it several times, hard reset my phone several times. Updated to the most recent app. version and iOS. Still, once I input my log in information, the written password shows over the default “password” word and the “log in” box is greyed out. I would give it no starts if I could. Just horrible.

I can’t say enough praises about my bank and RBFCU . Anytime I need assistance whether it’s talking to an actual representative or chat I get immediate service every time. The representatives are friendly, courteous, very professional and I love how they thank me each and every time for being a member. I know this is getting personal but my best experiences have been at my local bank (Cedar Park- Bell/Walton Way) and always looked forward to seeing Ms. Madeline Meekins. She had been very instrumental in some situations and was so kind to be right there with me every step of the way! I also want to acknowledge the other location in Cedar Park (Lakecreek) for making me aware of the “money market” savings account and so extremely easy to add that account to my main account. They truly care for their members. I’m planning on using this app in purchasing my future home, “fingers crossed” by next year and perhaps a new vehicle.

Thank you this app, Maddie and Lakecreek for being the most amazing people, and bank I have on my side! Keep up the outstanding work!

With Gratitude,
Victoria Kemp

Due to the large number of negative reviews, I waited as long as possible to download RBFCU and finally did it on Nov 8, the day before the old app expired.

So far I’ve used RBFCU to transfer funds between this app accounts, did a mobile deposit, and paid bills, all with no difficulties whatsoever. I have an iPhone 11 with the most current software version (iOS 14.8.1). No issues with RBFCU at all.

I love banking with this app and loved the old mobile app, but this feels like such a downgrade. I miss being able to quickly see my account balances using the widget, now you have to go into RBFCU . There is a quick balances feature at the log in screen, but if you have face recognition enabled, it will do that automatically when you open RBFCU without giving you the chance to just quickly check balances. I also changed my password recently. Even though I had the new password update in my apple keychain, RBFCU kept entering my old password, even when I had “remember me” turned off and was manually typing my new password, RBFCU would erase my entry and put in my old password. Had to delete and reinstall RBFCU just so I could log in. Needs a lot of work done.

Two big things I wildy disagree with, first being that the old app was completely disabled. I can understand not supporting it, but to fully disable it after the new app rolls out? Clearly an unpopular move, I don’t know who’s idea it was but they really do need to get some perspective. Secondly while I have not had the same stability issues that seem to plauge some, is it really needed to open a web page when I go to acess my account settings? Must I really reenable java script every time I go to look at that? RBFCU was supposed to be an “upgrade” but it looks as though it still has a little ways to go before it has caught up.

… don’t fix it.

RBFCU is overall a step backwards. Other than looking a little dated, the old app was easy to use and did everything you could ask for. Nothing was out of place or non-functional.

The fact that I can’t even access messages or profile settings without having a screen lock enabled is ridiculous. It is not your responsibility to mandate the security of my phone.

Mobile deposit is terrible. It takes multiple tries to get an acceptable photo of checks. I never had issues with this feature in the old app. Unfortunately I still have a need to take checks from customers, so this is a pretty important feature that is now just annoying to use.

The menu at the bottom is terrible and the square bulky buttons just make it look very juvenile. Add in no widget and limited watch functionality and I am not impressed. Overall a let down. With such a low rating why would the leadership at this app move forward with this without making the vendor they hired to build this fix what people are complaining about?

Might be time to find another FI.

Props to this app for reworking their app, but its like their designers have never used RBFCU themselves. Actions take extra steps to get to or are just impossible to find (ie managing existing bill or loan auto-payments). The requirement of a phone passcode or face ID or else RBFCU won't remember my user ID is stupid. Also; the user profile feels really unnecessary.

Its feels like they are using a template for their app that was never meant for a banking app.

So while RBFCU is better aesthetically than the old app, it is a really rough user experience. I'll be using the website on my phone to manage my banking from now on (unless I have to deposit a check).

This new app is honestly terrible. It’s visually harder to read, harder to navigate, and the user controls are weird? For example, when I try to transfer money it makes me use a rolling drop down to select the account I’m sending money too. But it moves way too easily and too much! It’s extremely difficult for me to select the account I want to use and I am used to using my smart phone for everything; I can only imagine how hard it is for older people or people with worse hand coordination. The old app was just so amazing I don’t know why this was such a huge shift in the wrong direction.

Where is closest atm or bank location? Don’t waste your time on RBFCU . Or location hours? Don’t bother to use RBFCU . You have to do a web search to find information. Miss the days when everything was in one place.

Also think it is stupid that when you transfer money to other people it defaults to your contact list instead of the accounts you have transferred money to previously. Seriously I only transfer money to three different people and I canNOT change the that default settings.

There are some features I am okay with. It just takes some getting used to. But I am pretty disappointed in how the new app is not compatible with the widgets or the iWatch. It was nice to pull up my balance with my watch, it helped me in moments I was busy or pressed for time. Now I have to pull out my phone and locate my app and open. I know this sounds like a dumb thing to complain about but when you update or release a new app. It’s supposed to be improved and offer more. Not take away features and less quality. I really hope you can consider adding those features back and improving this new app.

Been banking with this app for 12 years. I absolutely love them. RBFCU is such an ease and please to utilize. The mobile deposit option is quick and easy to use. They have great customer service, whether in the lobby or over the phone. The alerts and notifications are awesome too!

RBFCU makes checking my account balance such a breeze. Logging in is swift with the face scan option as well. Thanks this app.

I can get behind the design change. But I feel like I’m now having to perform 4 steps to complete something on this new app. When on the old one it only took me one step. But the thing that frustrates me the most is that you don’t have an this app widget available for this new app like you did for the old one. I miss being on the go and glancing down at my phone and checking my balance. Now I have to get my out scroll through my apps sign in and wait for my balance to load. Ik first world problems but that’s not the point the point is that RBFCU was supposed to be better .And it’s not. End of story

In the past two months, I have had to change my password numerous times due to an error when logging in. I had my face recognition on and when I would try and login, RBFCU would just try multiple times then say my account was locked. So I took of the face recognition and now I type in my ID/password and I am having the same issues. It happens about once to twice a week. I have spoken with my household and two other people are having the same issues. There is no option to update RBFCU . And I have deleted and reinstalled it again.

If it’s not broken,why change or try and fix something that’s working very well. This was a bad move to change to a whole new version of this application. So the old app show the right deposits/withdrawals and the new one has delays on deposits/withdrawals. RBFCU is trash, trash and I mean trashy. Bring the old app back or I just may have to take my money elsewhere. It just didn’t make since to change it,it’s very hard to navigate through. Keep the old application and put this new one back on the shelf. It’s a shame that people are saying that they may leave the credit union because of a application,that telling you how bad it is,geesh. God Bless!

For some reason after I updated RBFCU on my phone I’m no longer able to log in. I input my password and hit enter, I briefly get the spinning logo like usual, and afterwards for a couple seconds I can see the blank outline of the main account page, only for a moment, after which it boots me back to the login page. There are no error messages or codes or anything to indicate WHY this happens, just an arbitrary exit back to the login page. This happens repeatedly and I’m unable to log in RBFCU at all at this point. Ive had no issues with RBFCU at all previous to this problem.

iPhone 8
iOS 13.7

Mobile depositing is completely terrible after the most FORCED recent update. It is one of the most necessary features I use and I’m not even able to access it due to it saying I need an email address on file. After taking me to my preferences page it’s clear it is already on file. I’ve never had an issue before this update, unfortunately after 30 years of banking here, I will need to completely leave this app as this feature is imperative in my day to day life. I hope this app and not just the developers are aware of all these negative reviews because they will absolutely end up losing customers over it.

I started having this problem since a couple of weeks already, where for some reason I need to change my password twice already, the first time RBFCU just didn’t give me acces, I was saying account block, so the only option was changed the password and now obviously I didn’t remember the first time that I changed the password and put my old one, and immediately blocked me again, and again the only option was changed again, not giving me the chance to put it at last one more time. This is so annoying

This layout is just plain horrible. Please bring back the old app. Not every app in the world has to have the same layout. I can’t even transfer money between savings and checking.

Great user experience and performance compare to old app.

Great app, easy to use and navigate. RBFCU has tons of self services.

This is one of the best apps i have found till now. Appreciated your hard work.
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I just migrated from the old app to this new released version.As a front end developer, I really like the view of RBFCU and the layout. Hopefully all the functionality can be able sooner, cant wait to try them out.

I have been a member with this app from more than 4years and i have no problems with them they have been improveing their online platform very well.The new app is ver quick, Super fast when compared to other banks mobile apps and I love this app new screens.
Thank you this app for your good work.