ACFCU Reviews

ACFCU Reviews

Published by on 2024-10-07

🏷️ About: ACFCU Mobile allows you to access your accounts when and where you want right in the palm of your hand. It’s fast and secure to access your accounts anytime, anywhere.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
62.3%

😎👌🔥 Positive experience
19.9%

🙄💅🫥 Neutral
17.8%

~ from Justuseapp.com NLP analysis of 1,076 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Works great

- Good customer service



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Worst Banking App

2022-05-28

I constantly get error messages when I try to log on. Although I have Face ID turned on it sometimes asked me to put it my password. I guess it depends on what it feels like doing for the day. When I finally am able to get it I constantly get kicked out having to restart the whole login process. When I’m in it’s ok. Takes a while to load. Also when you ask to chat you have to answer 4 security questions before getting an answer. It’s just a pain!

Can’t login

2022-06-29

The new app isn’t as good as the old one. At least you could login with it. Should’ve fixed the bugs before ever releasing the new one. Having to go in and set up Touch ID EVERY SINGLE TIME is a pain, and that’s if your lucky enough to actually get logged in.

the app doesn’t work

2022-07-30

i wrote down my passwords and stuff so i know what i’m putting in is right , but ACFCU is always saying i am unable to log in. the old app worked fine. fix this. ACFCU is an inconvenience.

Terrible

2022-08-31

App is terrible. It’s always crashing and not working.

Horrible app

2022-10-02

ACFCU is so horrible, it doesn’t work half of the time and most of the time when you do a transfer it will be “ unable to process “ then next thing you know, you transferred double of what you originally wanted to. It rarely saves your log in information, even if you use face id. the old this app app was so much better. I wish they improved this one, it’s an inconvenience not being able access your own banking information.

Worst banking app on the market

2022-11-02

Would switch banks just because of ACFCU

Worst App

2022-12-04

Sometimes it logs me in sometimes it doesn’t , always crashing. Can’t do anything with ACFCU.

Worst bank ever!

2023-01-04

I can never go a whole month without ACFCU logging me out and when I try to log in it says there was a error. So done with this bank I’m about to switch to another 🤦🏽‍♂️🤦🏽‍♂️

Horrible

2023-02-05

This new app is horrible! It lags when opening, usually gives errors stating credentials are incorrect, can’t have more than one account to view, and external transfers are impossible! Please update or bring back the old app!

No good

2023-03-09

It was fine before now it’s just a problem.

Annoying as ever

2023-04-07

As everyone else said logging in is a huge problem. There’s always some sort of dumb error popping up and ACFCU is always crashing. It logs me out every single time even though I have Face ID enabled. I’m so close to changing banks honestly. Get your app together.

App does NOT work great!

2023-05-09

Whoever thinks it does work great probably works for the organization. This is the worst banking app I’ve used. It lags, it doesn’t let me log in half the time or more. The least user friendly app to my knowledge, but we don’t have a choice. May need to just switch banks. It’s the worst!!

Horrible update

2023-06-09

I hate ACFCU. Some times it works sometimes it don’t. Sometimes I have to enter my log in and password sometimes I don’t. When I go to transfer money it will say unable to process then turns out is double the amount. Right now I’m locked out of it I hate ACFCU!

Needs A Fix

2023-07-11

App is always closing or not opening. I never can get in ACFCU without a issue of not being able to see my accounts or getting into app or getting kicked out. I have deleted app and reinstalled it with same issues that I should not have on a newest iPhone.

Worst online bank EVER

2023-08-11

It’s always been such a headache dealing with their online banking nothing is ever quick and painless it’s like passwords and security just magically changes and when it decides to work briefly it will pull up an error and the actual people at the bank are no help once so ever. ACFCU is a joke and so is your customer service/support center

App is a hassle

2023-09-12

App will crash often. Logs you out and won’t let you log back in, even when password is already saved into you phone. Mobile deposits get rejected without reason. It’s come a long way but still has some catching up to do. I find myself having to drive to bank often.

App Constantly Crashes

2023-10-14

ACFCU crashes constantly for an unknown reason. ACFCU then has a pop up stating to contact customer support. You close it and it then works. This has been a constant problem.

New app

2023-11-14

The new app is way slower than the old one and a lot of the time won’t even log me in.

Easy to use. Love the updated look

2023-12-16

Marilyn

Not too shabby

2024-01-16

ACFCU works great. So far no issues and when I called customer service I was greeted well and helped throughly.

Great

2024-12-16

It had a few bumps in the beginning but works great now!



Is ACFCU Safe? 🤗🙏


Yes. ACFCU is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,076 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for ACFCU Is 24.2/100.


Is ACFCU Legit? 💯


Yes. ACFCU is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,076 ACFCU User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ACFCU Is 45.9/100..


Is ACFCU not working? 🚨


ACFCU works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with ACFCU? Post a Review




Features

There is no charge to download and use ACFCU’s mobile app, however standard data rates may apply for texting depending on your carrier and account plan.

ACFCU Mobile allows you to access your accounts when and where you want right in the palm of your hand.

It’s fast and secure to access your accounts anytime, anywhere.

To enroll, visit our website or any branch location.

You need to be enrolled in Online Banking to use this app.

  Customer Service/Support
Developer:
Amarillo Federal Credit Union (INC)


Website: