Are you having issues? Select the issue you are having below and provide feedback to DS cloud.
- Cannot use native iOS annotation for synced images and PDFs
- Initial synchronization process cannot be properly resumed
- Cannot share files with other applications
- Inconvenient to change password as it requires unlinking and redoing setup
- App crashes frequently, especially on devices with Face ID
- All files need to sync to view, making the app pointless for some users
- App has not been updated in three years, causing version mismatches and compatibility issues.
Complete guide to troubleshoot DS cloud app on iOS and Android devices. Solve all DS cloud app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS cloud.
DS cloud also allows you to decide how you'd like to sync: you can set the maximum file size as well as the types of file you wish to sync for each folder. You can select the folders on your DiskStation that you wish to sync to your mobile devices, and make them available for offline viewing anywhere you go. To get the full features of DS cloud, the version of the Cloud Station running on your DiskStation should be 4. 0 and above. DS cloud is the mobile counterpart of Cloud Station on iOS devices. *You must own a Synology NAS to run DScloud. Versions starting from 2. 10.