DS cloud app not working? crashes or has problems?

DS cloud Status

Published by Synology Inc.

*You must own a Synology NAS to run this app. To get the full features of DS
cloud, the version of the Cloud Station running on your DiskStation should be 4.

I have a problem with DS cloud

Are you having issues? Select the issue you are having below and provide feedback to DS cloud.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about DS cloud app

- Cannot use native iOS annotation for synced images and PDFs

- Initial synchronization process cannot be properly resumed

- Cannot share files with other applications

- Inconvenient to change password as it requires unlinking and redoing setup

- App crashes frequently, especially on devices with Face ID

- All files need to sync to view, making the app pointless for some users

- App has not been updated in three years, causing version mismatches and compatibility issues.

Have a Problem with DS cloud? Report Issue

Common DS cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DS cloud app on iOS and Android devices. Solve all DS cloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DS cloud iPhone Issues and Solutions

DS cloud iOS app crashes, not working, errors
DS cloud iOS app network issues
DS cloud on iOS has black/white screen

DS cloud Android App Issues and Solutions

DS cloud has errors/crashing/not working
DS cloud server network connectivity issues
DS cloud has black screen

DS cloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DS cloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DS cloud app crashes or not working on Iphone (iOS):

Close and restart the DS cloud app on iPhone
Update DS cloud app to the Latest Version for iOS
Uninstall and reinstall DS cloud iPhone app
Update your iPhone to the latest iOS version

Fix DS cloud on iPhone unable to connect to server/internet connection issues::

To resolve DS cloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DS cloud black/white screen (blank screen) on iPhone:

Follow the DS cloud iOS app troubleshooting guide Here →

DS cloud Android App Issues and Solutions

Fix DS cloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DS cloud app issues:

Force Stop the DS cloud App
1. On android, goto "Settings" » click DS cloud app. » click "Force Stop".

Update DS cloud to the latest version on PlayStore

Clear DS cloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DS cloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DS cloud.

Fix DS cloud unable to contact server/ DS cloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DS cloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DS cloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DS cloud on android.

Solve DS cloud black/white screens issue on Android:

Follow the DS cloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS cloud.

100% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit DS cloud Website

53.33% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit Synology Inc. Website

About this app

DS cloud also allows you to decide how you'd like to sync: you can set the maximum file size as well as the types of file you wish to sync for each folder. You can select the folders on your DiskStation that you wish to sync to your mobile devices, and make them available for offline viewing anywhere you go. To get the full features of DS cloud, the version of the Cloud Station running on your DiskStation should be 4. 0 and above. DS cloud is the mobile counterpart of Cloud Station on iOS devices. *You must own a Synology NAS to run DScloud. Versions starting from 2. 10.