Verizon Cloud app not working? crashes or has problems?

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8 User reports:
App has problems
 User reports 8

⚠️ Most reported problems ⚠️
Not working
27.3%

Something else
27.3%

Connection
18.2%

Login
18.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Verizon Cloud Problems 🔥

- Verizon lost all content

- Verizon promised no loss in data if customer stayed with them

- App keeps saying it's backed up but activate the app to finish

- App does jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes

- Got a note from the developers asking what device user is using

📋 3 Reported Issues:

A
Arressa Mason Hudson 2022-08-04

Out the blue my Verizon cloud app asked me to Log In. Never have I had to do this before. I can log into our account just fine but when I enter the same info into cloud sign in and answer the security question, it just takes me back to sign in page over and over. I updated the app with no luck. Really frustrated because I have a lot photos saved.

C
Camren Gray 2022-07-31

I cannot access all of my music on the verizon cloud app.

H
Harrell G Chotas 2022-07-22

On my Google Pixel 6 phone, Verizon Cloud continually asks me to re-authenticate to the app, but my attempts to do that have been unsuccessful. I have confirmed the username and password and secret question by logging in to Cloud on my PC, and I have even reset my password and secret question, restarted my phone, and still no luck authenticating on my phone. Attempts to re-install the app on my phone have encountered some issues, not sure what's going on there.

Showing 1-3 of 3 reported issues:

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Common Verizon Cloud Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Verizon Cloud iPhone Issues and Solutions

  2. Verizon Cloud Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: VerizonCloud@VerizonWireless.com

Website: 🌍 Visit Verizon Cloud Website

Privacy Policy: http://www.verizonwireless.com/support/cloud-legal/

Developer: Verizon Consumer Group




‼️ Outages Happening Right Now

  • May 15, 2025, 06:14 PM

    a user from Buffalo, United States reported problems with Verizon Cloud : Connection

  • Mar 31, 2025, 10:15 PM

    a user from Sacramento, United States reported problems with Verizon Cloud : Not working

  • Mar 18, 2025, 06:30 PM

    a user from Naples, United States reported problems with Verizon Cloud : Not working

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