HP Smart app not working? crashes or has problems?

HP Smart Status


I have a problem with HP Smart

Are you having issues? Select the issue you are having below and provide feedback to HP Smart.



⚠️ Most reported problems ⚠️
Not working
57.4%

Something else
13.5%

Crashes
7.1%

Account
5.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of HP Smart Problems 🔥

- Logging in is difficult and error messages are not helpful

- Instructions are repetitive and unclear

- Printer printed a tester page on the other side of the sheet

- Printer printed in tiny font

- Printer was missing parts at the bottom

- App can't find the printer every time

📋 21 Reported Issues:

T
Terry Eugene Stepanik 2023-10-29

I'm scanning photos on the glass. I hit Scan and that works. I hit Preview and that works. BUT, the menus for what to do next don't appear. My only options are Preview or Cancel. The stupid thing is, it worked once this morning and now it doesn't.

L
Leslie Tuttle 2023-06-20

It says it can't load right now. I have tried several times.

J
Jackie Russell 2023-05-30

Hp smart won’t open on iPhone.

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Amber Johnson 2023-05-04

In an not get HP Smart to connect to my printer, I even bought a new one and still the same issue. I tried on a different device still the same issue.

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Tony Evalds 2023-04-06

Hp smart won't work as it keeps saying OS needs updating, My tablet says all up to date but App will still not work. Just stuck in a loop. Help. Regards Tony

B
Benjamin Sailer 2023-02-20

Tried to scan a book from a HP 6970 OfficeJet Pro with HP Smart on a Win 11 PC via network. Scanned chapter-wise (roughly 11 pages each) and experienced 8 crashes for my first 4 chapters. No error message. And all after I had to create a HP account to make the local scanner app work in the first place (which is itself disgusting like hell). Crashes appeared in nearly each of the following steps: - scan page - rotate page - edit page - crop area from page - confirm crop - add page to document ... and on it goes from the first one. No offense, but the software seems to be written by programmer-newbies of way-below-standard quality. I really hate it and will never ever again purchase any printer/scanner product of hp.

N
Not Provided 2023-02-02

ios 16.2 stopped printing, reinstalled app. gets stuck on processing after selecting which printer to add

R
Robert Stewart 2022-11-21

Re:HP Smart Hangs when connecting on the chose a printer screen. -From a document, etc. -Select a printer -List is displayed -Tap on a printer Sticks with “Processing” & spinner (forever).

K
Kathryn Faggart 2022-10-27

Microsoft app for desktop constantly freezing. I have to uninstall and reinstall every time I need to use it.

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Timon Mills 2022-09-13

Can't login to HP account on my 2nd phone. My laptop and 1 device so far is working. Why is my other android phone not working?

V
Vadim Rosenstein 2022-09-07

Good afternoon, Sir/Madam, my HPSmart crashes on startup. I do have VPN installed but even if I disable VPN it crashes anyway. The program worked fine in the past, don't know what happened; tried to uninstall it and then reinstall it - fruitless. I'm running Windows 10 Home, Version 21H2, Installed on 7/‎22/‎2021, OS build 19044.1889, Experience Windows Feature Experience Pack 120.2212.4180.0. Any help would be greatly appreciated. Vadim Rosenstein

H
Harleen W.Peterson 2022-08-21

I can't get HPSmart to load

K
Kate Baldwin 2022-07-25

Never ceased to be amazed by the amount of problems with this software and printer. I'm actually disgusted at this point. Now it is repeatedly crashing. this is a straight-up scam. I'd like refunds for absolutely everything as I set up my new Brother printer.

C
Charles Crowley 2022-07-24

Baffled by why HP Smart isn't displaying that famous HP reliability. Had to create a new account, had much trouble with passwords, finally got to the point it's saying "logging into HP" and showing the little spinner. It's been going over an hour. Meantime I scanned what I needed to with Mopria Scan in a few minutes from my phone. Can you explain what is going on? Thanks.

D
Debbie Klug 2022-07-23

When I click the app to scan, it goes to account login, and when I do that, it does not load. I get this error code, OW_500_OWSID00001. Thinks I'm running the app through a VPN, and I am not. Very frustrating.

M
Marian Gedye 2022-06-19

On iPad. Will not load, blank screen. Have tried uninstall, install. Have switched modem off and on. Uninstall, install again. Have checked WiFi connection, several times. Have changed HP smart password. Have checked iPad OS up to date. Have scanned for viruses. Have been able to use on my lap top, scanned a document, printed alignment and test pages, logged in to check ink and ink deliveries.

O
Olivia 2022-06-03

Issues with HP Smart App. Cant open it.. just wont load. Have tried uninstalling and reinstalling no luck. Is there an issue with this app atm? Thanks

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Draco Judd 2022-06-02

It's working until i click on the picture i want to print. It gets to the loading screen and never stops loading

M
Marjory Morford 2022-05-18

I am having issues using the HP SMART app on my MacBook. It opens but when I click Scan it tells me to sign in to my HP Account. Even after I do this, it won't work and suggests that it may be running in the background on a browser. What am I supposed to do after I sign in to my account? I am using the work around of using the app on my phone and sending it to my computer. Very frustrating.

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Vaughn 2022-05-12

In my hp smart app my mobile fax tile is not responding

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Peter Dodding 2022-03-06

On my Android phone I sign in with my username and password, then I get redirected to HpSmart.com, but it times out, says there is a problem try again later. I have rebooted my phone and the printer, and the internet is working ok

Showing 1-21 of 21 reported issues:

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