HP Smart app not working? crashes or has problems?

HP Smart Status

Published by on 2023-12-19

Print, scan, and share files by using HP Smart with your HP Printer. HP Smart
makes it easy to get started and keeps you going with features like Print
Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan,
copy, and share files directly from your mobile device to your friends,
co-workers, or a linked cloud account · Manage or print to your printer using
any network connection · Order supplies, get.


I have a problem with HP Smart

Are you having issues? Select the issue you are having below and provide feedback to HP Smart.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working
80.6%

Something else
58.3%

Screen
8.3%

Connection
5.6%


Reported Issues: 21 Comments

By Terry Eugene Stepanik   5 months ago


I'm scanning photos on the glass. I hit Scan and that works. I hit Preview and that works. BUT, the menus for what to do next don't appear. My only options are Preview or Cancel. The stupid thing is, it worked once this morning and now it doesn't.

By leslie tuttle   9 months ago


It says it can't load right now. I have tried several times.

By Jackie Russell   10 months ago


Hp smart won’t open on iPhone.

By Amber Johnson   11 months ago


In an not get HP Smart to connect to my printer, I even bought a new one and still the same issue. I tried on a different device still the same issue.

By Tony Evalds   1 year ago


Hp smart won't work as it keeps saying OS needs updating, My tablet says all up to date but App will still not work. Just stuck in a loop. Help. Regards Tony

By Benjamin Sailer   1 year ago


Tried to scan a book from a HP 6970 OfficeJet Pro with HP Smart on a Win 11 PC via network. Scanned chapter-wise (roughly 11 pages each) and experienced 8 crashes for my first 4 chapters. No error message. And all after I had to create a HP account to make the local scanner app work in the first place (which is itself disgusting like hell). Crashes appeared in nearly each of the following steps: - scan page - rotate page - edit page - crop area from page - confirm crop - add page to document ... and on it goes from the first one. No offense, but the software seems to be written by programmer-newbies of way-below-standard quality. I really hate it and will never ever again purchase any printer/scanner product of hp.

By not provided   1 year ago


ios 16.2 stopped printing, reinstalled app. gets stuck on processing after selecting which printer to add

By Robert Stewart   1 year ago


Re:HP Smart Hangs when connecting on the chose a printer screen. -From a document, etc. -Select a printer -List is displayed -Tap on a printer Sticks with “Processing” & spinner (forever).

By Kathryn Faggart   1 year ago


Microsoft app for desktop constantly freezing. I have to uninstall and reinstall every time I need to use it.

By Timon Mills   1 year ago


Can't login to HP account on my 2nd phone. My laptop and 1 device so far is working. Why is my other android phone not working?

By Vadim Rosenstein   1 year ago


Good afternoon, Sir/Madam, my HPSmart crashes on startup. I do have VPN installed but even if I disable VPN it crashes anyway. The program worked fine in the past, don't know what happened; tried to uninstall it and then reinstall it - fruitless. I'm running Windows 10 Home, Version 21H2, Installed on 7/‎22/‎2021, OS build 19044.1889, Experience Windows Feature Experience Pack 120.2212.4180.0. Any help would be greatly appreciated. Vadim Rosenstein

By Harleen W.Peterson   1 year ago


I can't get HPSmart to load

By Kate Baldwin   1 year ago


Never ceased to be amazed by the amount of problems with this software and printer. I'm actually disgusted at this point. Now it is repeatedly crashing. this is a straight-up scam. I'd like refunds for absolutely everything as I set up my new Brother printer.

By Charles Crowley   1 year ago


Baffled by why HP Smart isn't displaying that famous HP reliability. Had to create a new account, had much trouble with passwords, finally got to the point it's saying "logging into HP" and showing the little spinner. It's been going over an hour. Meantime I scanned what I needed to with Mopria Scan in a few minutes from my phone. Can you explain what is going on? Thanks.

By Debbie Klug   1 year ago


When I click the app to scan, it goes to account login, and when I do that, it does not load. I get this error code, OW_500_OWSID00001. Thinks I'm running the app through a VPN, and I am not. Very frustrating.

By Marian Gedye   1 year ago


On iPad. Will not load, blank screen. Have tried uninstall, install. Have switched modem off and on. Uninstall, install again. Have checked WiFi connection, several times. Have changed HP smart password. Have checked iPad OS up to date. Have scanned for viruses. Have been able to use on my lap top, scanned a document, printed alignment and test pages, logged in to check ink and ink deliveries.

By olivia   1 year ago


Issues with HP Smart App. Cant open it.. just wont load. Have tried uninstalling and reinstalling no luck. Is there an issue with this app atm? Thanks

By Draco Judd   1 year ago


It's working until i click on the picture i want to print. It gets to the loading screen and never stops loading

By Marjory Morford   1 year ago


I am having issues using the HP SMART app on my MacBook. It opens but when I click Scan it tells me to sign in to my HP Account. Even after I do this, it won't work and suggests that it may be running in the background on a browser. What am I supposed to do after I sign in to my account? I am using the work around of using the app on my phone and sending it to my computer. Very frustrating.

By Vaughn   1 year ago


In my hp smart app my mobile fax tile is not responding

By Peter Dodding   2 years ago


On my Android phone I sign in with my username and password, then I get redirected to HpSmart.com, but it times out, says there is a problem try again later. I have rebooted my phone and the printer, and the internet is working ok


Common dislikes about HP Smart app

- Logging in is difficult and error messages are not helpful

- Instructions are repetitive and unclear

- Printer printed a tester page on the other side of the sheet

- Printer printed in tiny font

- Printer was missing parts at the bottom

- App can't find the printer every time



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Common HP Smart Problems & Solutions. Troubleshooting Guide


   



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Developer: HP Inc.

E-Mail: [email protected]

Website: Visit HP Smart Website



About this app

HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Access hundreds of printable crafts, cards, and learning activities for free with Printables!  Some HP Smart features require a network connection and an HP account for full functionality.  Print, scan, and share files by using HP Smart with your HP Printer.  Get involved and get your family creating together!  Certain features/software are available in English language only. 



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