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Company Name: Synology Inc.
About: Synology develops high-performance, reliable, versatile, and environmentally-friendly NAS servers,
surveillance solutions, and routers.
Headquarters: Taipei, T'ai-pei, Taiwan.
DS cloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Synology Inc.
Verified email ✔✔
E-Mail: support@synology.com
Website: 🌍 Visit DS cloud Website
Privacy Policy: https://www.synology.com/en-global/company/legal/privacy
Developer: Synology Inc.
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https://www.synology.com/dsm/6.1/software_spec/mobile#DScloud
3 Most reported problems 😔💔
Missing basic functionality
by B3nny Boy
Bought the Synology NAS to backup my iPhone files as I ran out of space on iCloud (need to backup about 10,000 files).
Started by synchronizing my photos over WiFi via DS Cloud, but had to stop the process after 10 hours as needed to take my phone with me. DS Cloud did not resume the initial synchronization when I connected back to my WiFi, so only 3,000 files were backed up. Tried a few times and still no success. Unfortunately, I cannot leave my phone at home for 30+ hours to run the initial synchronization.
Can we please add the option to properly resume the initial sync? DS Photo has it, so would think it’s easy to replicate in DS Cloud. Without this feature, my Synology NAS is basically useless...
Not really a cloud drive
by ZeeJae
1. You cannot share files to/from other applications (others reviews have mentioned this too). For example if I want to copy a file to photos app, it is not possible.
2. I change password frequently. Changing password requires unlinking from the server and redo the setup. Very annoying - no option to change password
I think the developers of iPhone app have not given much thought to usability of this app.
Needs work
by Brogar001
If you need to change your password then you have to unlink and re sync. Very inconvenient. The iPhone version also only allows you to link with local IP address. Good luck getting the app to sync if your local IP address changes. Again you will need to re sync from the start which is not convenient if you have a lot of files.
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