Contact DS cloud Support
Published by Synology Inc. About: *You must own a Synology NAS to run this app. To get the full features of DS
cloud, the version of the Cloud Station running on your DiskStation should be 4.
How to Contact DS cloud Customer Service/Support
Listed below are our top recommendations on how to get in contact with DS cloud. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DS cloud. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Synology Inc.
100% Contact Match
Developer: Synology Inc.
E-Mail: [email protected]
Website: Visit DS cloud Website
53.33% Contact Match
Developer: Synology Inc.
E-Mail: [email protected]
Website: Visit Synology Inc. Website
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Get Pricing Info for SynologyContact Synology! Or Contact Support
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Privacy & Terms:
https://www.synology.com/dsm/6.1/software_spec/mobile#DScloud
Reported Issues: 3 Comments
By b3nny boy
Missing basic functionality
Bought the Synology NAS to backup my iPhone files as I ran out of space on iCloud (need to backup about 10,000 files). Started by synchronizing my photos over WiFi via DS Cloud, but had to stop the process after 10 hours as needed to take my phone with me. DS Cloud did not resume the initial synchronization when I connected back to my WiFi, so only 3,000 files were backed up. Tried a few times and still no success. Unfortunately, I cannot leave my phone at home for 30+ hours to run the initial synchronization. Can we please add the option to properly resume the initial sync? DS Photo has it, so would think it’s easy to replicate in DS Cloud. Without this feature, my Synology NAS is basically useless...
By ZeeJae
Not really a cloud drive
1. You cannot share files to/from other applications (others reviews have mentioned this too). For example if I want to copy a file to photos app, it is not possible. 2. I change password frequently. Changing password requires unlinking from the server and redo the setup. Very annoying - no option to change password I think the developers of iPhone app have not given much thought to usability of this app.
By Brogar001
Needs work
If you need to change your password then you have to unlink and re sync. Very inconvenient. The iPhone version also only allows you to link with local IP address. Good luck getting the app to sync if your local IP address changes. Again you will need to re sync from the start which is not convenient if you have a lot of files.
Have a Problem with DS cloud? Report Issue
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Why should I report an Issue with DS cloud?
- Pulling issues faced by users like you is a good way to draw attention of DS cloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DS cloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DS cloud.
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