Manage your money on the move and around the clock with this secure Personal
Banking app from HSBC for iPhone, iPad and iPod touch. With more updates and
features on the way you can:
• Log on around the world
• View your account
balances and transaction history
• Move money
Exact features depend on the
HSBC services available in your country.
Are you having issues? Select the issue you are having below and provide feedback to HSBC.
By j morrow 5 months ago
The mobile app on my android phone is not working again, how am I supposed to check my accounts.
By Brian James Gore 1 year ago
App says temporarily unavailable. been like that since yesterday morning!
By Claire Poynton 1 year ago
The app won’t load my accounts and when trying online it says the security code does not match my details. I need to transfer money as I am in my overdraft
By Keimach 1 year ago
Why is there a number 1 on homescreen app?
By Alex Richards 1 year ago
I can’t load all after a iOS 16 update
By Andi 1 year ago
My wife called up the help centre to say the app is not working on her iPhone and has been told that because she has upgraded to ios 16 she can't use it. There is no current fix date been offered and by the looks of it this has been going on for a while. How long does it take to create a fix for this as so many customers are now inconvenienced and getting very annoyed?
By kim yee 1 year ago
help IOS 16 crashed HSBC app help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help
By Alison Brown 1 year ago
My Mobile Banking app has been 'temporarily unavailable' since 07.00 yesterday morning. Any suggestions? I don't have an iphone so doubt it has anything to do with IOS16 problems that other customers are experiencing.
By Les Shaw 1 year ago
iOS auto update overnight to ios16 now HSBC bank app crashes on load up .
By Odile Horsfall 1 year ago
When I open the HSBC app it disappears after a few seconds
By Odile Horsfall 1 year ago
When I open the HSBC app it disappears after a few seconds
By Ray 1 year ago
App crashes on start up with IOS 16, this was working on the public beta for ios 15. Have you any idea when it will be back up and running. TIA
By Ganesh Gurung 1 year ago
I updated my iphone to IOS16 beta version afther that its been nearly two months since I am not being able to open my hsbc app. HSBC is really slow regarding these matters.
By SiFi 1 year ago
HSBC banking does work if you access it via the main website using Safari. Not ideal but it does work as a temporary workaround. For info - First Direct app also fails but Lloyd’s apps are OK.
By Justin Watkins 1 year ago
Cannot access app after iOS 16 update and all other apps still work. You have been aware of this issue for sometime and still not able to resolve. Time to look for a more reputable bank, there are lots out there ?
By Leroy Hutchinson 1 year ago
Posted on another HSBC forum and had no response i the last 24 hrs so thought I’d try here. Not holding out for one here either. Mobile app not working since iOS 16 update. Crashes as the beginning so no login available. HEEELLPPPPPPPPP………… It’s been over a week since my phone update and all other banking apps work just fine. Think it’s time to jump ship. 🤷🏾♂️
By Stephen Curry 1 year ago
You have closed my local branch and now my 6 month old phone crashes after update. Are you going to provide me with a new laptop. This is why old people queue at banks. I'm seriously pi**ed off .
By Abbey Baxter 1 year ago
My app is completely crashed. Not loading and I need to check my details
By CB 1 year ago
No app developer has to make any app compatible with an iOS beta and they do not have to make it compatible as it’s a beta version of iOS. App developers only have to make their app compatible when iOS 16 is officially released. Apple even advice you install this on a secondary device as you can expect issues with a beta and you accepted that when you agreed to install a beta, this includes some apps not working.
By CB 1 year ago
No app developer has to make any app compatible with an iOS beta and they do not have to make it compatible as it’s a beta version of iOS. App developers only have to make their app compatible when iOS 16 is officially released. Apple even advice you install this on a secondary device as you can expect issues with a beta and you accepted that when you agreed to install a beta, this includes some apps not working.
By Mick Vernon 1 year ago
It does appear HSBC tech's are way behind Apple with their app compatability. Ios 16 beta has been out a while now, even on v.4, yet the HSBC app is still force closing when attempting to open it. This is so frustrating, please HSBC speed up your compatability technicalities....
By Kerry Griffiths 1 year ago
My hsbc app no longer works after my iphone update have tried uninstalling and reinstalling with no success.. I rely on this app for everything so can you please tell me what is happening as there are a lot of comments online regarding this problem
By Stacey 1 year ago
I can’t open my bank app
By Elizabeth Hawksworth 1 year ago
App regularly crashes or can't log in. Today it says app not working which happens often. Very unreliable, and quite frustrating to use as can never trust if it will be working.
By Will Grubb 1 year ago
Not able to access banking with ios16
By Cameron Coburn 1 year ago
HSBC app isn’t suitable for ios16 as of yet. A temporary solution is to delete ios16 beta update through settings>general>vpn&device management. Find the ios 16 beta and remove the profile. Not an ideal fix however if you’re willing to use ios15 for now then this works.
By Jack Raine 1 year ago
App not working with iOS 16!! All other banking apps do, so why no this one
By Ans 1 year ago
My HSBC apps don’t work with IOS 16 beta. Please fix them asap. Thanks
By Ans 1 year ago
My HSBC apps don’t work with IOS 16 beta. Please fix them asap. Thanks
By Alasdair Clayden 1 year ago
App crashes on IOS16 have deleted and re-downloaded but cannot open App without it crashing
By Ibrahim Halil 1 year ago
Updated to IOS 16 and also I can’t login into my hsbc app. Please sort out this mess as I need to see what’s happening with my banking. Or else I’ll go somewhere else.
By Eric 1 year ago
My HSBC apps don’t work with IOS 16 beta. Please fix them asap. Thanks
By Jody Davies 1 year ago
App crashes immediately with IOS16
By SJ 1 year ago
App keeps crashing since I updated to iOS 16! I have minimal money in my account all the time soo need it to work
By Chris 1 year ago
App. not working - can't een get to the login screen following update to iOS16 on iPhone. When is a fix likely to be available?
By Josh Ogden 1 year ago
Doesn't work on iOS 16 betas. App crashes every time I try to load it.
By Jannyyyyy 1 year ago
Could you please update your app for IOS16????? I can’t do anything now even can’t logon online
By JD 1 year ago
HSBC app crashes on IOS 16. Can’t even go to login screen
By Joseph 1 year ago
Hi, I’ve just got the new IOS 16 and my app keeps on crashing can’t even open the application , any update on this?
By Arthur BluestoneI 1 year ago
I have uninstalled it twice but downloading a new app does not work. HSBC have a big problem because everybody with the same problem are being being mislead on what to do
By K balasubramanian 1 year ago
HSbc oman mobile app is not updating, phone not compatible. Please advice
By Maria 1 year ago
I got the iOS 16 update yesterday and today when I tried to open my banking app it kept kicking me out , I wasn’t even able to login to my account
By Shirley Woodcraft 1 year ago
My iPad froze while on account. Paying cheque in , did the front, took photo of back , but froze. All I have on the site is a photo of the back of cheque. How do I get back ?
By Mel Cornwell 1 year ago
App does not work and has now locked me out. Have done all the updates etc but no change. HSBC are saying go online instead, but of course you need your Digital Secure Key to do that... ("There's a hole in my bucket..."). So right now I have NO access to my everyday finances. I have been with HSBC for almost 50 years - needless to say, I am not willing to continue to tolerate this nonsense, nor the long winded 'rescue' schemes HSBC are dreaming up to 'help'. HSBC clearly do not want nor value the UK custom. I feel this will result in me moving on, and I have no doubt that millions of others will do the same too. What a windfall for HSBC's rivals - how to shoot yourself comprehensively in the feet...
- Customer service has been very slow and not too helpful.
- They removed their email correspondence and replaced it with chat, but the chat people are very limited in their communication skills and in the range of services they can handle.
- The app doesn’t work.
- We enter all the security info and when we click the log on button, it flashes and then nothing happens.
- We should have checked the app ratings before opening this account.
- This is by far the worst banking app.
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Complete guide to troubleshoot HSBC app on iOS and Android devices. Solve all HSBC app problems, errors, connection issues, installation problems and crashes.
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HSBC is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and wouldn’t be permitted by law or regulation. If you are not yet registered, please visit your local this app website. • this app helps protect your information by using 128-bit SSL encryption technology when you are logged on. • Data charges from your mobile service provider may apply. Manage your money on the move and around the clock with this secure Personal Banking app from this app for iPhone, iPad and iPod touch. To log on to HSBC you must be an this app Personal Internet Banking customer. Exact features depend on the this app services available in your country. To find out more about HSBC including details of permissions requested please see app. com/pages/mobile-banking. Hong Kong account functions have moved into the new this app HK Mobile Banking app. If you are a customer of this app Mexico, please search for and download this app Móvil to access your accounts. We may not be authorised to offer or provide you with the products and services available through HSBC in the country or region you’re located or resident in.