Contact HSBC Support

by Brendenbeu

HSBC advertises their Global Transfer feature as the thing that separates them from the competition. It took me three frustrating months to get my US and French HSBC accounts set up. This Friday I initiated a Global Transfer via this app to get money into my French account to pay my rent. It appeared to work and I got a receipt in the app. On Saturday I contacted HSBC because there was no evidence of the pending transfer. They told me that the feature is in the App but it doesn’t actually work. You can only make Global Transfers via the web site. So.... why do you have features in your app that don’t work? That’s worse than not having the feature at all. It’s misleading. Reading the reviews here I just noticed a review in February that says the same thing. HSBC has known about this problem for at least six months and the feature is still there not working and misleading people?!?! I’m closing my US account. I’ll just use TransferWise to move money from my US Chase account to my French HSBC account. HSBC seems to mark up the exchange rate anyway, so using TransferWise costs about the same.

by Xwzijght

The app doesn’t work. We enter all the security info and when we click the log on button, it flashes and then nothing happens. I’ve tried deleting and reinstalling. We’re tech savvy enough (one of us works in tech.) We should have checked the app ratings before opening this account. This is by far the worst banking app. The interest you earn is no where near worth the time and effort you have to put in to get it to work, if you even get that far. You have to get past several security questions and verification steps, which would make me feel safe, but the app not working and its clunkiness leave me with little faith in the actual level of security. It feels like a lot of fluff. The website is also too much trouble. We were not able to add a spouse to the account via the website like all of our other banks. Looking into other options. I’ve never left a review in the app store, but this was so bad I felt it was necessary to let HSBC know before we close our newly opened savings account

by EnnGeeKay

This is by far the worst consumer banking app I have ever used. Set up itself is so painful... I have no issues with the need for proper authentication but the HSBC app is just not user-friendly at all. The screen to screen transitions are so clunky. So often the “cannot contact HSBC server” messages show up on very stable Wifi connection.

Apart from this, the built-in limits on “deposits” (yes, deposits - not withdrawals or transfers!) are so impractical. Cannot deposit a check with more than $5000 amount! What am I expected to do? Tear a check in pieces and deposit portions of it? If the bank takes time to get the check cleared and the make the funds available (understandably), then why not allow the deposits? The ultimate killer is the monthly limit on deposits via app! Cannot deposit checks totaling more than $10k in a month! Why??? This in an era when banks are trying to become internet banks and want more and more transactions to be online and via customer self-serve modes, HSBC doesn’t seem to be getting it.