Bank of America app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
43.5%

Crashes
19.6%

Login
15.2%

Not working
15.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Bank of America Problems 😠👌🔥

-The new Bill Pay section is poorly designed and unintuitive.

-The app does not allow payment of statement balance or minimum payment amount.

-The app does not allow users to easily view a list of payments made to a company over the last year.

  20 Reported Issues: 😵🆘🛟🚨📢

Christopher Gross
2024-03-12

App crashed when trying to deposit a check. App crashes when trying to use bill pay or transfer between accounts. Only thing I can do is view balances and statements. Been broken over 6 months now. Uninstall reinstalled, cleared cache etc... nothing works

Steven Pelkey
2023-11-30

Hello I changed my password and cannot get into phone app or get into bank account on my laptop. every time I try to use both applications I have to change password please assist.

Cynthia Tourison
2023-10-16

Linked personal accounts are no longer accessible. I tap on them and they will never open. Only have access to my small business accounts on the app. Personal accounts show up, but will not open. Been going on for a few weeks now. I am on an iphone 15 pro max.

Nick
2023-10-01

Can’t log into app. Never had problems for years now it keeps crashing. Please fix this b of a !

Frances
2023-08-15

This comment (see top of page) is from earlier this year. I now have the same problem. The bozo in "support" told me it was just my phone. Why hasn't this been fixed???????????????????????????????? " By Kevin Neil Fitzgerald 3 months ago Mobil app keeps crashing.! trying to deposit check. take pic of front then crashes"

Crawford
2023-08-10

The app used to be simple and easy to figure out how to do things manually. Now the AI erica buts I to everything and makes it a multiscreen task to do something that used to be easy. It's gets most questions wrong. It's become a bloated terrible app. B Of A is forgetting the customer. Leave!

David Wonn
2023-05-30

App says “Loading. Please wait”

Kevin Neil Fitzgerald
2023-04-27

Mobil app keeps crashing.! trying to deposit check. take pic of front then crashes

Stefania Nardone
2022-11-03

Can’t access account info. It’s a new account and I called to activate card and was told app would update but I can’t pay my bill online

Donatella
2022-10-14

Not loading waiting for hours!

Stephen Albert
2022-08-26

Hi, I can get to the log-in screen on my laptop however after entering my user name and password (I manually enter each) it looks like my account is going to open however it doesn't go any farther...and I've waited several minutes. I've tried this in 3 difference browsers. All with the same results. I called BofA help and was talked thru typing the web address directly into the address box with & without a space as the last character, and deleting the cache. No difference. Restarted my computer. Again no success. I can log on and use my account with my mobil phone...again typing in my user name and password.

Chris
2022-07-10

Just upgraded to iPhone 13 from iPhone 7. BofA app goes through logon process but then returns to login screen. I’ve reloaded the app, rebooted my phone, no change. I can log in via browser just fine.

Sharlet L Johnson
2022-07-06

I'm trying to get into my app...It keeps crashing... I did everything from turning my phone off n on, clearing catche, unstalling the app. Please help

A Bickell
2022-06-13

app is crashing on login. restarted, cleared data, uninstalled and re-installed. Still crashes at login attemptSamsung galaxy 22 and on galaxy s9

Heather
2022-06-03

The app won’t let me login. Keeps saying “we’re sorry, we aren’t able to process your request. Please try again.”

Chris Bailey
2022-06-02

'm receiving this message as soon as I open your app and it won't allow me to log in. Error: We're sorry, we weren't able to complete your request. Please try again later.

Mark Haas
2022-05-27

Last few days app crashes on opening. Restarted phone, reinstalled app. Doesn't even get to login.

Chris Carroll
2022-05-27

Phone iPhone 6, can't update to iso13, and app that's worked for 4 doesn't work now?? Now BOA closes all of their branches, I have no banking options except to leave boa

Frank Sileo
2022-05-23

App not working. Can view account, but can perform functions

Ronald J Baker
2022-03-22

The app on my computer windows 10, does not work properly; I cannot get to bill pay; I would like to delete on this computer and then reinstall it to see if it works, however I figure out how ...

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About this app

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp").  Erica is only available in English. ⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities. Investing involves risk.  Mobile carrier message and data rates may apply. ¹ Zelle transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card.  Bank conveniently and securely with the Bank of America® Mobile Banking app for U. S. -based accounts. • Securely send and receive money with Zelle® using a U. S.  Insurance and annuity products are offered through Merrill Lynch Life Agency Inc. ("MLLA"), a licensed insurance agency and wholly owned subsidiary of BofA Corp.  Banking products are provided by Bank of America, N. A. , and affiliated banks, Members FDIC and wholly-owned subsidiaries of Bank of America Corporation.  MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.  Dollar and frequency limits apply. ² Deposits are subject to verification and not available for immediate withdrawal.  Other restrictions apply. ³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience.  All features may not be available in iPad and may only be available for certain account types.  Recipients have 14 days to register to receive money or the transfer will be canceled.  See the Online Banking Service Agreement at this app. com/serviceagreement for more information.  Erica speaks aloud and hears and responds to all voices.  There is always the potential of losing money when you invest in securities.  Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple®, Inc.