Bank of America app not working? crashes or has problems?

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Published by on 2022-09-08

Bank conveniently and securely with the Bank of America® Mobile Banking app for

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Reported Issues: 12 Comments

By Stefania Nardone
Nov 03 2022

Can’t access account info. It’s a new account and I called to activate card and was told app would update but I can’t pay my bill online

By Donatella
Oct 14 2022

Not loading waiting for hours!

By Stephen Albert
Aug 26 2022

Hi, I can get to the log-in screen on my laptop however after entering my user name and password (I manually enter each) it looks like my account is going to open however it doesn't go any farther...and I've waited several minutes. I've tried this in 3 difference browsers. All with the same results. I called BofA help and was talked thru typing the web address directly into the address box with & without a space as the last character, and deleting the cache. No difference. Restarted my computer. Again no success. I can log on and use my account with my mobil phone...again typing in my user name and password.

By Chris
Jul 10 2022

Just upgraded to iPhone 13 from iPhone 7. BofA app goes through logon process but then returns to login screen. I’ve reloaded the app, rebooted my phone, no change. I can log in via browser just fine.

By Sharlet L Johnson
Jul 06 2022

I'm trying to get into my app...It keeps crashing... I did everything from turning my phone off n on, clearing catche, unstalling the app.
Please help

By A Bickell
Jun 13 2022

app is crashing on login. restarted, cleared data, uninstalled and re-installed. Still crashes at login attemptSamsung galaxy 22 and on galaxy s9

By Heather
Jun 03 2022

The app won’t let me login. Keeps saying “we’re sorry, we aren’t able to process your request. Please try again.”

By Chris Bailey
Jun 02 2022

'm receiving this message as soon as I open your app and it won't allow me to log in.

Error: We're sorry, we weren't able to complete your request. Please try again later.

By Mark Haas
May 27 2022

Last few days app crashes on opening. Restarted phone, reinstalled app. Doesn't even get to login.

By Chris Carroll
May 27 2022

Phone iPhone 6, can't update to iso13, and app that's worked for 4 doesn't work now?? Now BOA closes all of their branches, I have no banking options except to leave boa

By Frank sileo
May 23 2022

App not working. Can view account, but can perform functions

By Ronald J Baker
Mar 22 2022

The app on my computer windows 10, does not work properly; I cannot get to bill pay; I would like to delete on this computer and then reinstall it to see if it works, however I figure out how ...

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About this app

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp").  ⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.  Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly-owned subsidiaries of Bank of America Corporation.  ¹ Zelle transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card.  MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.  Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.  ("MLLA"), a licensed insurance agency and wholly owned subsidiary of BofA Corp.  Insurance and annuity products are offered through Merrill Lynch Life Agency Inc.  All features may not be available in iPad and may only be available for certain account types.  ³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience.  Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.  ² Deposits are subject to verification and not available for immediate withdrawal.  Mobile carrier message and data rates may apply.  iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple®, Inc.  Erica speaks aloud and hears and responds to all voices.  Erica is only available in English.  See the Online Banking Service Agreement at this for more information.  Recipients have 14 days to register to receive money or the transfer will be canceled.  There is always the potential of losing money when you invest in securities.  Dollar and frequency limits apply.  Other restrictions apply.  Investing involves risk. 

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