SafetyCulture (iAuditor) Reviews

More inconsistencies with iAuditor. The previous update for Ios removed the history button from our reporting with no word of when or if it will return. Generally if apps perform updates that mess up things, they work to get a fix asap. That doesn't seem to be the case here. We've reach out multiple times to support and 90% of the time, they don't even know what we're talking about. We need this function added back. Additionally, during one the iAuditor Boot Camps it was revealed that pdf forms could be added to information fields in the report however, we still do not have this function as well. I was told it was a technical error, to contact support. When I contacted support I was told it could be up to 3 more months before this option became available to me. I love iAuditor, it has been a game changer for our business but the inconsistencies in the way SafetyCultureiAuditor runs, the way the updates are a crap shoot, the way some functions work for others and do not work for ithers has us looking for other options. I really wish iAuditor would get it's act together or provide some honest clarity as to when issues will be fixed. A little transparency goes a long way.

Program continues to freeze and close at random times during audits.
Problem description: freezes, kicks me back out to mobile device home screen. I have to restart SafetyCultureiAuditor and go to incomplete reports. Sometimes it saves last steps, but not consistently

My company has been using IAuditor for a good while now, we pay our invoice when due every time, so when we do have a app breaking bug with the Apple device we use to do our inspections, we expect to have clear communication and hasty resolution, this is NOT how the devs of SafetyCultureiAuditor handle issues. We were told after going back and forth for weeks to get the issue resolved, the rep told us in so many words or less that they’ll handle it, and when it’s fixed, it’s fixed. No answer what it could be, no answer how long it will take, how big or small of an issue this is to them. The devs care about getting your money, not much else. We WILL be switching auditing software to someone else who takes the issues of their own product seriously. BEWARE.

SafetyCultureiAuditor is trash. You can’t reorder your pictures and they upload in any random order they want thus making you upload pictures one by one. If you have a lot of notes to write, the Notes page gets blocked by your keypad so you’re writing blindly. The default MS Word template is ridiculous; hidden section breaks, the page defaults to A4 so margins are screwed up, and the formatting of the table makes it impossible to edit. Etc., etc., etc. The list of issues goes on and on.

I pay to use this service and iAuditor doesn’t have a geniune product development team. Whenever I speak to Customer Service they “value my feedback,” but ultimately don’t fix anything. Trash. Trash. Trash.

I found SafetyCultureiAuditor really difficult to use. Creating a form was painfully complex and when I rolled it out to some of my drivers they were entering in incorrect vehicle numbers causing issues when analysing the data. It’s not a great fleet inspection software for DVIR compliance for quite a few reasons. It’s definitely not compliant as you can’t sign off on previous reports. The sales people won’t tell you this though so I felt a bit ripped off. Found a great app called Whip Around which meets all the regulatory requirements do went with that.

First time rating anything on SafetyCultureiAuditor Store... this company is awesome. I submitted a paper inspection form that I wanted digital. Within 1 hour I received a call from Fretzcel inquiring about my exact needs. Great help, she was able to make me a custom inspection template which I received in 2 days.
And this is with a free acct. no money!

Shouldn’t an app improve with each update? Apparently the folks over at iAuditor development don’t believe so. So many unnecessary click-throughs makes SafetyCultureiAuditor clumsy and inefficient to use. And with the latest update, they have removed the pdf functionality, in an attempt to coax users to upgrade to the premium paid service. Sorry, not interested in paying for an app that perpetually has gotten worse to use with time.

Auditor adds another level to help others understand and see before hand to no what to expect and what it will take to do the job safely

I just got a new phone and tried to log back on. I got a message that too many devices are registered so I can’t log on. It had a “show me how to fix it button,” as an option, but when you go there you have to log on to deregister a device.

So in order to be allowed to log in again you have to log on but you aren’t allowed too. That’s pretty frustrating.

The PDF used be clear and spot on, the choices would be in the middle of page and with big squares to separate them, questions and answers would be on different sides of pages. I wish you could roll back to that or an option edit the PDF page better.

I bought the in-app purchase option years back to export my form data to excel and other file formats. I remember paying some $9.99 for it. I tried using iauditor after a long time and it is asking me to login. What has changed? How do I access things as it was?

Still having problems with questions disappearing/not showing up and also the issue with photos not being added in the correct order. Developer responded to my previous review saying issues would be fixed but they are not.

Great application for conducting walk around inspections.
I've taken two of my common inspections and made templates.
A15 min walk, take a few e pictures, make comments on problems and then email to myself, maintenance supervisor and safety manager.

The newest update removed being able to show your timer and also see when you have an incomplete section. It’s a little less inconvenient.

Professional, time saving, easy to read, more customers! Plus a lot more!

I have consistently used SafetyCultureiAuditor to perform fire inspections day in and day out. Now, every time i try to use it, it is 50/50 whether it is going to work or crash making me have to restart my work each time. I am going to be looking for something else to use from now on due to the reliability.

The website is user friendly, easy to read Dashboard and great Techical support what else can you ask for. Highly recommended!!!

I work in plant with no WiFi and no cell reception when I leave to where everything should sync half the stuff is missing. I can still see it on my phone. I’ve worked with iAuditor and just when I think everything is working they update and I’m back to step one.

Mike

So easy to creat audits, so easy to use, SafetyCultureiAuditor has no bugs and the reports you can export are very professional. Saves me lots of time! Totally recommend it!

Wish you could take multiple photos in a row like in older versions

Easiest, best tool I have ever used. I created my own audit forms and it's an invaluable tool that our agency uses for playground safety checks.

I am still an iPhone rookie.
I am learning a little each day👊