USPS Mobile® Reviews

by Jonathan.872

I use USPS primarily to track my occasional Priority Mail and Priority Mail Express parcels that I am either sending or receiving. USPS has glitches galore. The update button at the bottom of the tracking page does not work; if I tap on that button, it just stays in an “Updating…” state forever. I have to force close USPS and reopen to refresh the list sometimes. Also, sometimes the tracking page simply does not appear after tapping on the Track button at USPS ’s home page; occasionally, it will remain as a blank white page forever. Further, why does the this app mark a package as being on time to its destination even when it’s not until the expected delivery date/time is near or passed? If the this app knows that a package is delayed and isn’t where it needs to be to meet service standards, they should mark the tracking as being delayed rather than showing the item as on time until that expected delivery date is broken.

by Iosbizdev

This just basically opens the this app website like you could on safari. EXCEPT ITS WORSE THAN SAFARI! I have to go through the login procedure for everything, everytime, even if I was just in that section 3 seconds ago or a section that the same login is valid for. That is, unless you navigate in the browser page that pops up when you click on a button from the homepage. Again, why not just use safari and bookmark the page.
The only plus about this is because it’s literally a webpage in USPS , my password manager app instantly recognizes what the appropriate password should be to login.
I currently use the informed delivery app which worked well because in an instant I could see what was coming and going. This thing is supposed to replace it but I just use the this app site because it’s faster as a homepage bookmark than USPS.
I’m not surprised about USPS though, it’s typical government garbage, somebody knew someone that had a cousin that donated money to someone and they needed a couple million to slap a browser in an app and call it useful.

by Debmomtwokids

I loved USPS until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on USPS , my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main this app office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the this app rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on USPS and website if it is not the proper way to have your mail held? I am writing this in hopes that the this app gets their act together and fixes this AND so anyone else using USPS for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time.

by Remnant1018

I got USPS and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. USPS cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped USPS would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if USPS ’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours.

by Bikergirl80

Until recently, I used USPS weekly if not daily for tracking packages or mail. I used it for other helpful things that helped me avoid needing to go to the post office since the closest one is nearly 20 miles away due to rural life. Anyway, after it started showing broken links on every screen and multiple times for some things, I gave up on it. Then it said there was a bug fix for iOS so I downloaded it again but it’s the same story. I’ll just use the desktop site or the regular internet browser app instead of going through the hassles… going to the PO means a minimum of 30 minutes of waiting in line with impatient customers complaining about the wait and understandably grumpy desk clerks…so between USPS not working, hiccups on the website, and the subpar in-person experience, I’ve had to use other delivery methods and the small business I work for has had to do the same. USPS needs lots of help and if it were working well, could use some extra abilities to retain customers since other avenues aren’t stellar means either.

by Zzz97

With USPS we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on USPS, it’s basically impossible.

You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login.

It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of USPS so that anyone who has USPS will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.”

by Elusivesnake

Ok I’ve never had good experience with this app. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week this app doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist.

by Mark In Wi

Like many other users noted, USPS used to work well. Unfortunately, with a somewhat recent deployment, they’ve managed to wreck Informed Delivery’s package information. I should be seeing around 20 items listed as inbound packages, yet USPS shows me ‘You currently have no scheduled deliveries’…I’ve removed USPS completely from my device, re-downloaded it from USPS store (as their support staff suggested as a last ditch effort), so I am back to only truly knowing when I have inbound packages from eBay’s notifications that an item is going to be arriving later today.

It’s pretty bad when other, external companies are able to know how to extract the data from this app’ database through APIs, yet this app’ own developers cannot even find and accurately release their own data inside one of their own products/apps!

At this point, it’s a worthless option to even have on USPS until they find and resolve this issue…It’s counterintuitive to have an application that’s supposed to be more friendly than the full site, yet you always need to navigate away from USPS to their full site version if you want to track incoming packages using their tracking numbers you were provided from another company. Do better.

by Illuminate7

This is not an app. It’s merely a fancy bookmark placed on your Home Screen. I only started using this when the dedicated Informed Delivery app was discontinued. At first I had issues with having to constantly sign in. But then I realized, that it’s not an app but a bookmark which launches and uses safari (if you’re on iPhone) and accesses the this app using your web browser. The issue with this, is that places cookies and tracks all your internet usage, sites you visit, etc etc continuously, after that. I just want to get a preview of my mail. I don’t want the freaking this app collecting all my data on every other site I visit. The most infuriating thing is that on USPS Store, it says “ USPS does not collect any personal data”. Well that’s true for two reasons. One, it’s not a stand alone dedicated app to even begin with. Two, it doesn’t have to track you via the “app” because it uses Safari to access services/info, and THAT tracks you. I am deleting immediately and I guess I just won’t use Informed Delivery anymore. It’s things like this that give me no mercy for the state the this app is in.

by G17Gen5MOS

I use the this app mobile app primarily for the Informed Delivery service. I used and loved the Informed Delivery app, but begrudgingly moved to USPS when this app killed the Informed Delivery app. Regarding Informed Delivery, USPS isn’t even doing anything. You are essentially being directed to the website. USPS is more of a website disguised as an application. It is ridiculous that you have to login Every. Single Time. and every time you navigate away from USPS . Very annoying and frustrating. USPS should also implement the use of logging in via Face ID. A little ridiculous and surprising that you can’t login using Face ID. I also constantly receive warnings that I am now leaving USPS when using many of the services and USPS opens up a browser and attempts to do what should be done in USPS . Then when I go back to USPS I have to login again! There should also be a widget for inbound packages or some sort of tracking. A little more thought is definitely needed for USPS.

by Nickname Gestapo

I used to use USPS a lot to organize, label and track packaged which were coming and going. Since USPS has been changed to redirect to a website instead of providing tracking info within USPS itself, I can no longer change the tracking number to a label I can recognize faster, there’s an annoying pop up alert every time you visit your list which was never there before and pressing cancel or ok does the same thing, so not sure why they bother having two options for input there. Then instead of staying within USPS to see my information, I get redirected to my browser and have to bounce back and forth between the browser and USPS to view multiple items. These updates are huge leaps in usability failures. I can save time by checking my email and clicking the links on there to get almost the same usability experience. There are still some not so often used features I can still appreciate in USPS , but as far as tracking goes now? … nah…

by AFFTP

Although USPS contains Informed Delivery as well as some other things that I do not use or need, it is a serious headache. It does not allow me to stay logged in. Every single time I open it, even if it hasn’t been very long, I have to go through a multi-click login process. Often it gives the message that my session is about to expire, but when I push extend, it does not work. At that point, it is necessary to click log out. Then I get the pleasure of waiting five seconds for them to redirect me to the main page. Then I get to go through the log in process again. Once I’m on the page with my deliveries, there is a big chat balloon that I can’t figure out how to get rid of, and it’s there even when chat is closed. One time I tried to use it, and no one ever answered. To be fair, I did only give them 10 minutes, so maybe I was hasty in closing chat. I tried emailing customer service a couple weeks ago, and I never received a reply. I had expected “new and improved” when they said they were closing Informed Delivery. Instead, it is the same app with a few headaches added. Gotta love the government…

by FaeHunter

I honestly use to greatly enjoy the this app app. However the latest updates seem to have broken tracking. For awhile I could no longer enter tracking numbers under the track tab but only on the Home Screen. This was mostly fine. Honestly a minor inconvenience at best. This was fixed however but now I can’t view any information under the tracking tab anymore. Before I could see progress etc but now clicking on anything that is being tracking send me to my web browser to open a new tab to view all tracking details. To me this makes USPS essentially useless. What is the point of using USPS if I have to go to the web to view all tracking information anyways. And is the reason I’m leaving this review. I’m hoping it will lead to it being corrected. I really hope so because right now I’m tracking everything through third party apps instead like Shop.

by Imlruru

Recently the this app app began showing a pop-up message when selecting tracking numbers from the “Track” screen of USPS . This pop-up mentioned that I would be redirected to my web browser app, but it only opened up the next page in the this app app with my selected tracking info. So while the pop-up was a little annoying, it was otherwise harmless.

Unfortunately, the most recent update seems to have made this redirection notice carry through with its warning. Now it forces a switch to my web browser app (not the browser that can appear within an app) for the selected tracking info on this app’s website. I can no longer access the individual package’s tracking info screen, which includes the ability to rename the package for organization.

I hope this is fixed soon. Other than the not-so-smooth experience from having to sift through pop-up windows, I miss being able to name my package 😕

by AMGrail

I love all the features available on USPS and use it almost daily. My only complaint is the with the recent update came an incredibly annoying pop up. Every time I open the “track” section, I get a pop up warning me I’m “leaving USPS ” and subject to the privacy etc for the website. I assume this is because the track section actually launches a tracking webpage within USPS as it isn’t opening Safari. It probably wouldn’t be quite as annoying if it did not pop up literally every time I go back to the main screen of tracking info. For example, I click “track” in on the menu, it pops up. I select a tracking number from my list to see more details, then go back from the detailed tracking page to my list of tracked packages, it pops up again. I add a new tracking number to my list, it pops up again. I add a name to that tracking number, pop up again.

by ScottUtz

I think USPS in general is good, is for the most part effective and easy to use. I do though, as a person who uses USPS on a highly regular basis, think that there are a few areas where it could be improved to ensure a higher on time delivery percentage and/or accountability factor. I have packages I’m tracking that will take numerous days (in some cases up to a week or more) to receive updated statuses. I don’t know if this is something that could be integrated into USPS , but if there is a way to notify offices that a package has not departed or arrived within a set amount of time, forcing them to do so, that would be huge to a consumer like myself who is too often left to wonder day after day what the delay is without any updates whatsoever, often leading to them wonder if the package got lost along the way somewhere?
Thank you!

by That.907.girl

The main thing I use USPS for is tracking packages that I’ve either sent or am expecting.

One improvement that could get a 5 star rating from me would be if there was a way to make a note or “name” the packages that you are tracking. Currently, there is just a lot of packages that are identified by the long tracking numbers. When you have 4 or 5 (or even more) packages being tracked at a time, it is very confusing to know which is which. Having the ability to rename the items listed or add a note would aid in identification of what is in transit and what is lost.

Thank you for the convenience of only have to enter a tracking number once to watch an item all the way to delivery, now take the last step and make the list of packages more coherent to monitor :)

by DR Mommyof2

I am really appreciative of this informed delivery service, because I truly believe that where I live, the super of the building has the main key to the mailboxes. However I am highly disappointed that for any mail larger than a regular sized envelope pictures aren’t taken. I am in a building where this no good man is getting away with a federal crime and I truly need a picture of every last piece of mail coming into my mailbox because this app has not changed the main mailbox key even though I complained about this many years ago to this app . How long should this man be able to do this ? I don’t know. But i truly think he and his sons have been doing identity theft with my identity. I’m trying to get the proof. However no super of any building should have the main key to the building he lives and works out of because it’s creating a perfect storm for a person of nefarious intentions like himself. Thank You and I truly hope the right person reads this and it could cause some kind of change in my building. Thanks again.

by Omega80000

USPS could use a visual refresh, but it functions so well that it’s not worth deducting stars IMO. One of the main things I dislike about third party tracking apps is it doesn’t update in real time. I’ll get something delivered and it won’t update in USPS until hours/days later. USPS gives me real time updates for all my this app deliveries all at once, which is all I could ask for.

The one improvement I’d like to see is to make Click N Ship a native part of USPS . Currently, it just takes you to the website. It’s a pet peeve of mine when apps just link to the website instead of making it part of USPS , but the website works well so it’s not an inconvenience.

by Dougjones_3

Please fix your app, I love your app when it’s working because I always enter my ph number and check the text box to stay updated on my deliveries and also to notify me when delivery is made which has worked great till now. Now when I try getting text updates and hitting the done button and checking the I agree box it does nothing, usually I always get text right away telling me everything and then continues keeping me updated by sending me more text and now when I click the done button it’s done nothing I tried getting rid of USPS and re-downloading it still it does nothing as if it’s not working at all I can track my package one time by putting in the tracking number and that’s it, it will not let me send my ph number for text updates which I’ve always done before flawlessly so something is wrong with your app please fix it so I can continue tracking my packages

by ChillPuck

Have about a dozen tracking numbers loaded into the iPhone app. If I were to check the detailed status of more than two tracking numbers, error message comes up “You are already tracking that number” and app omits all other tracking numbers on Tracking section except for one. Have to wait a few hours out of the closed app for the other tracking numbers to magically reappear with all the nicknames I provided (helps knowing which packages are what) returned to tracking numbers; fortunately upon entering the Add Name under the respective tracking numbers, the nickname I provided is still saved but can only rectify two at a time or risk the same problem of removed tracking numbers minus the one again.

To add to the problem, only two packages are being tracked. Copying and pasting those not being displayed on the iPhone app does not add them back to the formerly populated list.

by Naturenut9

this app could definitely learn a thing or 12 from UPS about tracking a package. You don’t get regular updates and the updates you do get are usually delayed by an hour to several hours. It’s made even worse when a package is handed off from UPS. UPS does great to track a package, but if it’s been handed off to this app, it’s anybody’s guess as to where the package actually is and where it has been. Today, my package was delivered around 1 PM. I didn’t get a notification of delivery until 8:30 PM. Currently, I’m waiting on a package which was taken to the post office and was checked in three days ago. It has been in Virginia since then and USPS tells me it will be delivered tomorrow. I am in the middle of the US. I don’t know how they’re going to have it delivered tomorrow if it is still in Virginia. Or is it…? For a company which delivers mail to almost every single house in America, every day, they sure have no clue how to keep track of a package.

by Lilyg3

For the last few years I been missing lots of packages . I thought maybe porch pirates took them, but not really true! A few weeks ago I was waiting for my package saw the post office truck pulled up in front of my house the driver scan my package never exited the vehicle and drove off with my package!!! I immediately received a email saying my package was delivered. I contacted the post office they keep saying the GPS show the driver was in front of my house so my package was delivered. I saw it with my own eyes he took off with my package. It’s like they are deaf not hearing the part where I said yes he was in front of my house. But never exited they vehicle I hate Jamaica post office. My cousin works for another post office in a different city she said you gotta complain to the post office if this incident keeps happening with the same driver they will know it’s fraud and investigate him even fired him. But people keep calling only the company they purchase from call both the company and file a complaint with the post office

by Super Vimo

Unfortunately had to write this probably that way some pay more attention, March 15 I went to post office and was told by the retailer which in this case is ATT to drop a package whit a tablet inside returned to the that way thru ATT warehouse , that tablet never show up anywhere apparently go stolen but no one from the post office had done nothing about , went to the place where I dropped and I was told that had to wait longer in order that some can start a complaint or follow up which is 1000% so incorrect , and the worst part that Im still responsible for that tablet att is looking into which as well its another bad part of the equation , my problem whit this all my family and friends will get to learn not to do buss whit this app they steal your stuff and not control over this so sad to know that those that supposed to take care your stuff you can not trust them to me they should follow up and see who is this thief

by Hidelsc

I’ve been using USPS for years and it has its flaws, regardless of my having the latest version.
It can’t seem to handle tracking more than one package at a time, while older versions of USPS could. Even when I type in a new tracking number, it will still only bring up the previous package.
It often has incorrect information. For example, I was tracking a package that said it would be delivered on a Saturday by 8:00pm. I received an alert that it was going to be delayed; no reason was given, nor was an estimated date/time. I continued to get this error for 5 days. I knew from past experience that you need to wait a full week before you can file a complaint. Finally, late on the 5th day, I got a msg saying the package HAD been delivered on the original day at 2:15pm. Why USPS wasn’t updated in a timely manner I’m not sure.
That’s the government for you!

by BabyGurlBG

Come on now. At this point, there shouldn’t be as many issues or lack of options on USPS. this app, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something.
My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on?
Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in USPS for the account holder. UPS and FedEx does it and it’s a great convenient tool.
Please get it together. Put out a better and functional application for your customers.

by GoodNews1029

I can’t believe that for all practical purposes all you can do is track packages in USPS. In today’s day and age you should be able to do everything in USPS from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to USPS since it’s launch and that’s just pathetic. At the very least if you have a this app account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said USPS is a necessary evil so you may as well download it seeing as it’s free.

Update: several years have passed since my original review and yet nothing has substantially changed with USPS . I am still disappointed overall with the lack of options with USPS, yet I still consider it a necessary evil given that it’s free.

by LeeFritzy

As older people ( large font settings) or phone apps only users ( so different web browsers settings for mobile)
1) Needs to be able to notate if delivery received as stated... lost, stolen, etc
2) if delivery person placed other that noted or as instructions directed.
3) To be able to do so immediately on that delivery’s tracking would be easier than trying to file complaints or other issues somewhere else in app. As you cannot always get app to show/scroll to submit button, so forced to call.
4) Not all packages show in tracking especially if handed off to this app from other companies such as Fedex, UPS etc or originated from out of country or overseas. Showing this especially since this app assigns a new tracking number other than originated company or country.

by I Hate Tech!

USPS is great, but this app needs to make one change for the sake of connivence. It either needs to print a barcode on the receipt to track packages or it needs to allow he app to recognize the numbers for the tracking number in USPS so you can scan it into USPS to track packages. The this app policy does not allow to “take pictures” within the Post office of the tracking barcode to add the info to your App for tracking. It is really frustrating to type out the LONG sequence of numbers into USPS to track packages!!! I know, I know, first world problems, but still, make it easier for customers to use USPS and maybe business will increase...

by Babegotback

I have had USPS for a month now every mail shown to me through this app postal has been accurate ... recently I had to go talk to mail carrier about I didn’t get my mail on USPS .... the person responded USPS always not right ... I let the carrier know I have been getting my mail correctly that is showing on USPS ....I had 7 mail coming and three were put in my mail box that was not mines ... the carrier drove back to my area and took my mail from another mail post ... this app please continue to keep our mail safe ... thank you

by J Colgan

Love USPS . Very convenient and easy to use. My suggestion for the post offices involves the way that international shipping is done. I know it you have the option of doing the customs form online. But my suggestion involves the post offices. Instead of the clerk typing in the information from the form why not have a scanner hooked into the system. Instead of typing the form could be scanned into the system with all the information. Which would decrease time that other customers wait. Which may increase international shipping. I’ve seen scanners like this used at hospitals and they can can scan multiple papers at a time. Something like this may be worth looking into.