Contact SafetyCulture iAuditor Support

My company has been using IAuditor for a good while now, we pay our invoice when due every time, so when we do have a app breaking bug with the Apple device we use to do our inspections, we expect to have clear communication and hasty resolution, this is NOT how the devs of this app handle issues. We were told after going back and forth for weeks to get the issue resolved, the rep told us in so many words or less that they’ll handle it, and when it’s fixed, it’s fixed. No answer what it could be, no answer how long it will take, how big or small of an issue this is to them. The devs care about getting your money, not much else. We WILL be switching auditing software to someone else who takes the issues of their own product seriously. BEWARE.

This app is trash. You can’t reorder your pictures and they upload in any random order they want thus making you upload pictures one by one. If you have a lot of notes to write, the Notes page gets blocked by your keypad so you’re writing blindly. The default MS Word template is ridiculous; hidden section breaks, the page defaults to A4 so margins are screwed up, and the formatting of the table makes it impossible to edit. Etc., etc., etc. The list of issues goes on and on. I pay to use this service and iAuditor doesn’t have a geniune product development team. Whenever I speak to Customer Service they “value my feedback,” but ultimately don’t fix anything. Trash. Trash. Trash.

I found this app really difficult to use. Creating a form was painfully complex and when I rolled it out to some of my drivers they were entering in incorrect vehicle numbers causing issues when analysing the data. It’s not a great fleet inspection software for DVIR compliance for quite a few reasons. It’s definitely not compliant as you can’t sign off on previous reports. The sales people won’t tell you this though so I felt a bit ripped off. Found a great app called Whip Around which meets all the regulatory requirements do went with that.