SAP Concur Reviews

SAPConcur can be much better. Selecting photos of my receipts used to be easy, it doesn’t allow me to access my entire photo album, and there isn’t feedback on the help page how to get your photos into SAPConcur , finally figured out I need to go to my photos outside of SAPConcur and I can only select one at a time and have to upload it to my receipt bank. It wasted a lot of time. And SAPConcur has too many steps to do a report, example...you add a report, then you save, then you move to create the report? Which seems redundant, cause your doing it twice? Then you save again and it won’t let you input all the info needed but you still save all the some of the info, so then you have to go into the report again to make corrections and add the extra info needed, so you can submit it, and on top of that the new way to add the photos was overly complicated and I didn’t see detailed info on the help page for it.

Advice: one report with all the available fields to enter, with easy access to phones photo album with ability to select multiple photos.

With one save and then done. Please take out the extra 4 steps, it’s not efficient.

I’ve been using Concur for years, on my Windows laptop and my iPad and iPhone. This latest version for iOS is driving me up a wall. I have always saved my cell phone receipts as PDF files. On the Windows version, uploading a PDF from a file, to an expense is very easy. The iOS version only gives me the option to upload a receipt from my photo album, directly via my camera, the “Receipt Store” or declare that I don’t have a receipt. There is no option to upload from a file?! Well, I thought I would navigate to the “Receipt Store” and see what options I had there. Low and behold, there is an option to upload from a file. Now is where this gets really aggravating. When you choose “From File”, you a greeted by a black screen with three options at the top. One option is “Cancel”, the next is “Recents” and the third is an icon that seems to toggle single page or multi-page. Neither of these options do ANYTHING to allow me to navigate to the receipt I’d like to upload “FROM FILE”!!! The only way I can complete these expenses is to switch over to my Windows laptop and perform the task there. If I didn’t have the laptop, I would be out of luck on my cell phone expenses every month. PLEASE FIX THIS SOON!

Concur is a wonderful expense tracking device that keeps all of my receipts right were I need them.
It would be even better if, every time you signed on, they didn’t ask you to review their app. I find that when I review their app and write a review it gets in the way of what I am trying to do. MY EXPENSE REPORT. This morning it used suggestive questioning; if I loved Concur. Of course I Said yes. Then it asked me how many stars. Of course I said, five. Then it asked me to review their app again, and that is what brought me to this long review to ask them not to have me review their app every time I sign in. I hope that after the fifteen review, they realize that I like their app and that I send them a note to say I am unpleasant with it, that they will realize that you don’t have an issue with your app

Overall SAPConcur is useful and great for on the fly expenses, but it’s too clunky to use for more than one or two entries at a time. There’s no way to quickly jump between screens (for example, to add more than one expense to a report, you have to move the expense, then click about 4 times to get back to the list of expenses that you can move. Try doing that for 8 or 15 expenses and you’ll really resent it. The same holds true for lots of other functions. If you want to add a receipt image from your photos, you can’t zoom to see the image. I have dozens of receipt pics stored on my phone, and in thumbnail size there’s no way to tell them apart. If you choose to attach a receipt, the name of the vendor and the amount disappear from the screen while you pick, so again it’s very hard to match up what you are looking for and I find myself exiting the attach screen (2 clicks) to re-view the data, then go back in...re-find the receipt image. It’s just really not made for more than a simple add on the go. Definitely not a replacement for the online concur site.

My company used to require paper receipts be retained, taped to 8-1/2”x11” paper, and submitted along with a printed copy of the expense report, via snail mail. With SAPConcur, I open it and snap a photo of each receipt as I get them, and they are stored in the receipt store until the charge appears as an expense. No need to retain the paper and hassled with the tape, anymore. The charges are moved to a report, the receipt is attached, a few other details are filled in, and wha-la - the report can be submitted.

The one area I’ve noticed for improvement is the use of Uber. Depending on whether a driver is tipped before or after a trip is marked complete by the driver, one or two expense charges will show up. Uber does send two receipts in this case - but the proper one for each charge is a bit difficult to properly identify on the Mobile App; this is much better done on a desktop interface.

Overall though, my company moving to this system has been great for productivity and efficient use of time.

I can’t even log in to SAPConcur with my correct password- the only way I can get on is on my laptop... Which I thought the point of SAPConcur was to not have to use the computer. Even with a password change, there is no way to log in. Only my IT department can fix this in the back end somehow... and it eventually breaks again. This is the third time!

Let alone the fact that is you travel a lot, it is very poor for that. It doesn’t recognize at least 20% of US cities, and only lets you enter 1 hotel rate and multiply it over however many days you stayed there... despite the fact that hotels don’t have the same rate every night, and sometimes your total adds up to a number not divisible by the number of nights you stayed... And concur rejects the itemization! This has been a problem since day 1 and they haven’t fixed it yet. If I had any control over the situation I would use something else. Concur has cost me more time troubleshooting and working around their stupid glitches than it has saved me in reports.

Recent update broke SAPConcur . Portion of screen get cut off on top using iPhone-12. It does not take into account for the notch on the top of the screen on iPhone-12, which now uses the space to the left and right of the notch, so some screens gets hidden behind the notch. Don’t you even try to any quality checks before pushing out an update???? Once a report is created, if go to “detail screen” and try to edit any of the field “Report Name”, or Report Date” , or “Business Purpose”, the field moves way up to the top and so far up that it is no longer viewable, and now can not edit it. Fail!!!!!!!!!!!! Opened a ticket with support, but they just blew it off. Saying, if it works when you initially create a report, it’s not a problem. And if you have a problem trying to edit the report name after it’s created, and you can’t get access to the data on the report name line, it’s not their problem, and just delete and start over. Lame support to say the least.

SAPConcur has made my life extremely efficient with the amount of business travel I complete. Receipts have become less annoying and I can upload them immediately before even starting a report. My only complaint is that some fields don’t fully expand in SAPConcur so unless you are familiar with the web based version, you won’t know what every field says in its entirety. Other than that, a must have!

It also makes approving my employee’s expenses a breeze. They don’t have to wait for me to open my email on Monday to see that I have a pending report to approve. Even if I wake up on a Sunday morning, I don’t mind opening it because it doesn’t seem like work. Easy breezy. And they get reimbursed faster!

This was updated 3 weeks ago and I have nothing but trouble with SAPConcur . It crashes when I try and open camera, photo album, or 30% of time it freezes when I’m trying to select the category. Almost every receipt has to be uploaded multiple times, this is requiring me to do expenses from the desktop which severely impacts my productivity. I will suggest we (work) move to an alternate software if it does not improve soon. Very very challenging.
Here was my past review on old version:
I am so grateful for SAPConcur that I am afraid to say anything negative. It is so handy to be able to enter receipts on the go and so much about it is great! Only issue I had was that I took images of receipts when offline and lost all entered receipts as they never uploaded once my flight landed and I was back online. So I no longer take pics from within SAPConcur but take them from camera so I always have images in my photos as a backup. I also only enter expenses when I am online. Great app, though!

Have to use concur for both expenses and booking travel for my company. Love the expenses reporting piece. I take pictures of receipts with app and add to report while traveling, and pitch the paper receipts. Much simpler. A few functionalities don’t work on app 100%, I just log into web version to address, works on iPad and iPhone with no issues. (Allocating and itemizing Hotel stays). I book air and car rentals, not using app but web based. App has limits, can’t pick up and drop off car at different locations. I get frustrated with the amount of air results, you have to play with filters. No, I do not want the 5 am flights, ever! Has made my expense reporting less agonizing and cut down considerably on time spent on it.

I really like SAPConcur it’s convenient for uploading my receipts and expenses however with that being said, after the last update SAPConcur is not letting me attach my receipts to my expenses. Frustrating since I’ll now have to take extra time to do that on my computer now until they resolve this. Also I wished they’d improve picture taking availability when you take a picture of the receipt you have to make sure it’s in perfect alignment. I have a scanner app that takes amazing pictures and you can move the outline to fit your document. Hopefully they will update that in the future. Other than that, I really like SAPConcur. Maybe eventually I’ll love SAPConcur ?

My usual workflow is to take a photo of each receipt on each travel day but to create expense reports once per month. Concur doesn’t currently have features to support this workflow very well.

Some or all of these enhancements would help:
(1) bulk selection of photos in iPhone photos app to add to storage area of an *expense report* - ie not the general receipts area. This would allow me to scan all my photos from a given time period, select all that are receipts, store them with an expense report. So as I work on adding expenses to my expense report the default location for expense photos is this storage area
(2) ability to set start time / end time for a given report - when I want to add photo receipts from the photo library - then default to those photos taken within that date range with option to see photos outside that range
(3) if I fill in the actual date for an expense report then default photo library location to photos taken on that day + next 2 ..
(4) ability to select a set of photos in the photo library and then have concur receipt library appear in the list of destinations where I can send photos to

I hope these ideas are helpful!!

What happened with the photo upload! Just updated app, love SAPConcur, and love the new feature to look at files where photos are stored. However, the photos show oldest first, not most recent. Kind of a pain to scroll through all the photos to get to most recent. I am a lower user of SAPConcur and primarily use mobile to input expenses. Hoping the programmers put it as most recent first. I like to take all receipt photos while on a business trip and then upload via SAPConcur after the week. It used to show most recent photo first, now its oldest first. Slowing my productivity, but still give SAPConcur a solid 4 stars!

UPDATE Can't save expense entries after latest update from app. Please fix! Otherwise SAPConcur is useless as it is.

App works well. I'd give it five stars if you could book an off airport site rental car. App only lets you book rental cars from an airport location. Why the limit? Add the ability to book off airport rental cars and I'll give it a five star. Otherwise SAPConcur offers some of the features of the web version but not all. Not good for today's business needs. Poor planning on the developers end. Selecting a city for the expense is difficult. Need to reevaluate the metrics for this. Type too many letters and your city of choice disappears. I don't travel internationally but I still have to see all those cities. How about a default mode to include cities by country.

If I could give SAPConcur negative stars, I would. I have been doing expenses on my phone for six years and then all of a sudden it is impossible. The new update will not let you append or attach additional receipts or sign in sheets. On top of that when you go to try to attach available receipts, it will only let you select from receipts that do not pertain to your expense item. There is a black screen and there are no options. Get it together concur. I can’t imagine how many people are banging their heads against the wall with this. Myself and many of my colleagues have complained to HR and I’m just hoping that with all of the complaints we will find another expense solution company. Also, after reading all of the reviews, concurs responses are laughable. I saw an update that needed to be done in SAPConcur Store and comically, none of them had to do with any of these issues. Awful awful awful.

SAPConcur used to be super easy to use and now it’s a joke. It shows that I have expenses but when I try to add them to a report they aren’t there. I don’t like the fact that it no longer works with Face ID and I have to manually login every time I use SAPConcur . When I try to upload receipts from photo album it will work the first time but if I miss a receipt and try to use the same function later.... I have to fully close SAPConcur and restart it.... which means I have to login yet again to get to the point to where I can upload from photo album. Also, when you are uploading from the photo album the done button is white text on a white background. That took me some time to even figure that out being as you can barely see the done button.. I don’t know what you guys are doing over there with these updates but seriously??

Using SAPConcur is way better than emailing attachments then uploading in concur. The only issues I have are:
1. I attach a receipt by taking a photo of it, but when I move it to the expense report I get an error indicating no receipt. I then, and I know it only takes 8 seconds to do, I change it to Receipt.
2. In the event you forget to hold on to a $9.63 Panera Bread receipt. It says to indicate comments why no receipt. I put comments in saying "didn't hold on to that minor receipt" or something like that. The indicator is still red which prevents me from submitting which forces me to simply put any sort of image for receipt for it to go through. Probably not the best workaround.
All around, really great!

With the latest App Store update, most recent iPhone, and full WiFi connection; this expense reporting application for mobile phones has major issues. Want to add an expense to an existing report? You’ll get an error message and have to hit the ‘back’ button. After waiting for a loading screen, you hit submit a second time, get a loading screen again before it will be added. Once added, add the details for the expense(category, type, attendees, itemize, etc.) and they don’t save, followed by another loading screen. These are just a few of the problems. I always make sure to have the latest update of SAPConcur and unfortunately my organization continues to use this time wasting expense reporting system when there are other options available. Let the agony continue - it’s been going on for years with Concur.

The system was somewhat reliable with 2nd party app Expensit in terms of capturing and transferring receipt images to Concur. Since taking over Expensit within the Concur app, the system does not save the receipt image to my phone and almost none of the receipts make into Concur. This means double the effort to photo my receipt, open SAPConcur , allocate and then upload. Even the expense type, business purpose and comments don’t make it through to the website. Double the work now doing expense reports. Used to be great...but no longer. Shame on you for charging for such a downgraded service!

I have been using SAPConcur for years it’s still send me through four different pages that don’t add up.
I now understand the ridiculous step-by-step process.
I’m trying to train other employees on how to use this and I feel like I’m beating my head up the wall. I’m trying to get them back six dollars for some drill bits and it takes four pages and at least one “red triangle “ that has to be corrected and saved before you can submit it.

After signing in I have to enter an expense which is going to have an error, take a pic of my receipt ( not straight forward) then I have to properly transfer it into a report which cannot be deleted if that mistake is made, then I have to fill out the report which does not have enough fields to satisfy the requirements of the report. From there I have to tap on the little red triangle go down figure out an ad in whatever information was missing hit save and then I can submit a report to get back my money.

I don’t understand if SAPConcur is designed for a large expense account? I find for simple day-to-day cheap items... it’s ridiculously over complicated.

I love SAPConcur. Except for one issue... and it’s a big one. I can’t book flights on SAPConcur . because what’s offered through concur on my phone compared to Concur of the computer is different... Sometimes by hundreds of dollars!!
That adds up quick in terms of travel budget. It’s frustrating that I have to log onto a laptop whenever I need to book travel in order to save money.. it’s the same company right?? I would give this 5 out of 5 if I could truly use SAPConcur for everything right off the phone, it’s just so much faster.

The apps get better and better. There is still something that really bothers me. When it comes to choosing receipts from the camera roll or an album, I don't always know if I am selecting the right receipt. Let me explain. When you go to choose a receipt and click it, you are given option of Choose(Done) or cancel. There is no option to GO BACK. You have to start from scratch and hope you are picking the right one. This gets frustrating since it sometimes takes time to go through the photo album and find the pic. To restart over is sometimes a feel of defeat. PLZ add a Go Back feature or replace Cancel with Back button! Thank you!

Like many people, I add all my meals/transportation for late nights in a single sitting when I can carve it out. A few easy fixes:
1. Receipt previews should show the entire receipt or have a zoom feature. When you have to manually enter the information from that receipt, it’s a huge pain to have to keep clicking the receipt, memorize date/cost/name then try to enter those fields below.
2. Give an option to select multiple individual expenses and apply specific field text to the client/type/comment fields. For example, I will have upwards of 20-30 late night meal allowances and taxi rides to enter. I would very much like to apply Taxi to all the taxis, add late night ride home to the comments, and the same client to all of them.