VACU app not working? crashes or has problems?

VACU Status

Published by Virginia Credit Union on 2023-01-11

The Virginia Credit Union Mobile Banking App for iPhone® gives you 24/7 access
to your VACU accounts. You can check balances, transfer money, locate branches
and ATMs, deposit checks and more.

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Common dislikes about VACU app

- White screen issue when trying to access credit score

- Limited capabilities, such as inability to edit bill pay or see minimum amount due for credit card

- VoiceOver compatibility issue for visually impaired customers

- Slow loading and limited features compared to website version

Have a Problem with VACU Mobile Banking? Report Issue

Common VACU Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VACU app on iOS and Android devices. Solve all VACU app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VACU iPhone Issues and Solutions

VACU iOS app crashes, not working, errors
VACU iOS app network issues
VACU on iOS has black/white screen

VACU Android App Issues and Solutions

VACU has errors/crashing/not working
VACU server network connectivity issues
VACU has black screen

VACU iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VACU app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VACU app crashes or not working on Iphone (iOS):

Close and restart the VACU app on iPhone
Update VACU app to the Latest Version for iOS
Uninstall and reinstall VACU iPhone app
Update your iPhone to the latest iOS version

Fix VACU on iPhone unable to connect to server/internet connection issues::

To resolve VACU network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VACU black/white screen (blank screen) on iPhone:

Follow the VACU iOS app troubleshooting guide Here →

VACU Android App Issues and Solutions

Fix VACU not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VACU app issues:

Force Stop the VACU App
1. On android, goto "Settings" » click VACU app. » click "Force Stop".

Update VACU to the latest version on PlayStore

Clear VACU App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VACU app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VACU.

Fix VACU unable to contact server/ VACU internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VACU » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VACU » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VACU on android.

Solve VACU black/white screens issue on Android:

Follow the VACU android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Virginia Credit Union, developers of VACU.

100% Contact Match

Developer: Virginia Credit Union

E-Mail: [email protected]

Website: Visit VACU Website

57.14% Contact Match

Developer: BCU

E-Mail: [email protected]

Website: Visit BCU Website

About this app

The Virginia Credit Union Mobile Banking App for iPhone® gives you 24/7 access to your this app accounts. Once you download VACU use your Online Banking User ID and password to log in. You can check balances, transfer money, locate branches and ATMs, deposit checks and more. To use VACU you need to be enrolled in this app Online Banking. As always, Virginia Credit Union is committed to the safety and privacy of your information.