Contact VACU Support

This bank is obviously greedy and not interested in the bank holders. Stay away. Far away. During the big drops in interest rates the company didn’t take any interest in keeping me or my mortgage with them. The people on the other end of the phone were completely not helpful and at least one of them was really unprofessional by taking personal other calls when I tried to talk to someone about our mortgage. Now they have restructured their fees and they are nickel and dimming me for keeping a small amount of money in their institution after I found another bank willing to take on my mortgage. Additionally I’m told that they are also nickel and dimming their employees as they ran off my realtor for all sorts of cuts to her commission and numerous fees for her to work for the company.

Update: I was contacted by the developer, who instructed me to contact member services so they could troubleshoot. Apparently a canned response because if they read the review, they would see I did that already and their solution was to uninstall and reinstall, which didn’t work. Mobile deposit no longer works, leaving me with no way to make a deposit, as I no longer live in VA, so no branches I can go to and deposit via ATM. “App support” is a joke. They tell you to go make a physical deposit. Sure, I’ll take a day off and drive 6 hours to my nearest branch. I’ll get right on that.

Constantly getting error messages when trying to use “bill pay” - have been getting the error message that says “THE DATA COULDN’T BE READ BECAUSE IT IS IN THE WRONG FORMAT” yet there is no troubleshooting info, nor contact info for help using the app. I called the number they suggested for the bank HQ and the woman on the phone said she didn’t know what I was talking about. VERY ANNOYING! We switched to VACU to pull our money out of the big banks, kinda regretting it now because at least Bank of America had an app that worked all the time, never had issues with bill pay or logging in.