The Virginia Credit Union Mobile Banking App for iPhone® gives you 24/7 access
to your VACU accounts. You can check balances, transfer money, locate branches
and ATMs, deposit checks and more. To use this app you need to be enrolled in
VACU Online Banking. Once you download the app use...
Broken VoiceOver Compatability
This is an ap that I have been using most every day, but now I can't use it with the most recent update. VoiceOver compatability has been broken. Please fix this problem, as it will be a deal breaker for me if I can't conduct banking business on-the-go. It will be very much appreciated if this ap is made accessible again! Your visually impaired customers are as interested in mobile banking as any other customer. Wow, this ap has improved so much! Everything reads with voiceover now. Thank you very much! I gave it a 4 rating only because of 1 issue left that needs to be fixed. When I try to use bill pay, I can't enter the money amounts. The numbers are there but when I double tap on them nothing is entered into the field. Wants this problem is fixed, I will most definitely come back and change my rating to a five. The improvements are huge though, so I think you very much!
Fix the App
With minute loading times just to log in, constant bugs and errors when checking my accounts, and a slow response when clicking almost every single window, this app needs a massive overhaul. I constantly have to sit and wait minutes to log in to just the app and even more time to actually view my accounts. I love banking with VACU and when the apps does work, it performs well, but too often am I stuck having to wait hours to check the app later to see if I can even log in. Sometime I need to transfer money on quick notice if I forgot a bill or loan was coming out one day, and this app just gets in the way too often. Please VACU, please reconfigure your app and hire someone to actually design a better system that will not fail as often. Banking is a top priority of some many people and to not have access to finances in a moments notice can be serious.
It’s gotten better but come on...
This app has gotten a lot better since it came out but is still missing things. You can login with Touch ID, which is nice and I have appreciated that upgrade. But I can’t do an external transfer in the app even though it’s set up in my account?? So bizarre and annoying to have to log in to the website to transfer money to an external account, when I already have it set up. This really needs to be added to the mobile app!
Unreliable banking app
Constantly getting error messages when trying to use “bill pay” - have been getting the error message that says “THE DATA COULDN’T BE READ BECAUSE IT IS IN THE WRONG FORMAT” yet there is no troubleshooting info, nor contact info for help using the app. I called the number they suggested for the bank HQ and the woman on the phone said she didn’t know what I was talking about. VERY ANNOYING! We switched to VACU to pull our money out of the big banks, kinda regretting it now because at least Bank of America had an app that worked all the time, never had issues with bill pay or logging in.
Keeps getting worse
This is a nightmare to set up. Each time there is a change to their website the app goes buggy and doesn’t work. Doesn’t sync with website and information on deposits and transfers lags for 2-3 days. You will be locked out after three failed attempts and the only way to unlock is to call during business hours. On the few occasions it works it’s great and I love the biometric password when it works. Just as I got the eye/pupil thing working they quit it and everything had to be reset. Not happy with it but what else can you do?
I love VACU but I HATE this app.
There is no excuse for how watered down this app is in 2019. I expect more capability than just viewing and transferring money between accounts. We live in an age where people would rather change financial institutions than deal with a poor mobile computing experience. Please update and redesign the app. Definitely needs to be updated for iOS 12.1.4. Oftentimes the app will become unresponsive and close or fail to log in. Generates an error message at login that states “Could not log in. Data format is not correct.”
The UX is a nightmare
Nothing makes sense and there are so many categories that are poorly named. I love VACU - don’t get me wrong but I have had to go in to the branch to pay because I have had so many issues with the app. I design apps for a living and this app is nearly unusable for me. Connecting an external bank account has been such a difficult process. I would recommend simplifying the experience by naming things better or providing simple instructions on screens. I really want this app to be helpful but so far it has been more of a disappointment.
Please the following features
Can you please add a feature to the app that you can edit your bill pay....like change the amount or change the day you want pay a bill...instead of deleting the entire request or having to log on a desk top...Also can you have the app also pay for your credit card on the app....
I had deleted this app due to an update with Bill Pay that caused scheduled payments not to show resulting in duplicate payments and NSF fees. WHAT A MESS! I was told by member services to ask payees for duplicate payments back to correct the problem. Now that my sidewalk is iced up and I have disabilities , I re downloaded the app to make an online deposit . A onetime PIN to get into app was emailed to me for verification . I tried the number twice and am now Locked out. Looks like I will have to wait until ice melts on my sidewalk to get to the bank. Deleting this useless app again.
Features I wish the app had
I use my phone more than anything else because it is convenient. I love having this app but it is inconvenient that it doesn't show due dates or minimum payments for credit card use and I'm also constantly looking for my member number or account numbers that I can never remember! I wish the app had a profile that included each of those things.
Bill Pay Issue Fixed
VACU implemented a new bill pay system with this latest update. The bill pay feature did not allow you to schedule payments through the mobile app. It has since been fixed. Thanks VACU!
Where’s my credit score?
I’ve been trying to get my credit score using my iPad like I’ve done in the past. Not only do I not see a box to click for the credit score, the screen turned white. I logged out and came back to the site, the screen is STILL WHITE! I uninstalled the app then reinstalled it. I haven’t checked the progress yet. Disappointed!! It has been a great app in the past.
Deleted the app and just use browser now
Tired of entering password every single time and having to reset Face ID every few days. Also have the time it wouldn’t even log in, just circle ⭕️ of going nowhere. It used to be “ok” but now it’s super annoying and it doesn’t register “VACU” in my passwords, so I have to type it out every single time. Maybe I’ll try again some other time?
Can’t connect when mobile
When I try to use the app when I am mobile, I can’t connect. I actually parked in the VACU parking lot and still couldn’t connect using cellular. Turning wi-fi off on my iPhone doesn’t help. It defeats the purpose of a mobile app if I can only use it at home connected to wi-fi.
Changing banks - app is nonfunctional
On multiple devices this app is completely nonfunctional (I’ve already wasted over an hour on the phone with support). This was extremely annoying at first but now that all branches are closed thanks to the pandemic that was the final push we needed to close our accounts and jump ship.
Yes. VACU Mobile Banking is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 17,872 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for VACU Mobile Banking Is 35.8/100.
Yes. VACU Mobile Banking is legit, but not 100% legit to us. This conclusion was arrived at by running over 17,872 VACU Mobile Banking User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for VACU Mobile Banking Is 35.8/100.
VACU Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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