Are you having issues? Select the issue you are having below and provide feedback to VIP Access.
- Credential SYMC changing when uninstalling and reinstalling the app
- People struggle with the app
- Single but damaged token or soft token on a smart device stopped working
- Had to set up a new account because of two factor authentication
- App hasn't been working for months
Complete guide to troubleshoot VIP Access app on iOS and Android devices. Solve all VIP Access app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Symantec, developers of VIP Access.
Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts. • Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts. • QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites. • Dynamically generate a one-time use security code on your mobile device. If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you will be prompted for the additional local authentication such as passphrases or biometrics. • Use Touch ID, Face ID, or Passcode in a push notification to authenticate yourself on your mobile device. Use that code along with your username and password. • Receive a push notification on your mobile device that you approve as authentication. Note: Touch ID or Face ID authentication requires that your mobile device is Touch ID or Face ID capable and that you have registered a fingerprint or facial recognition authentication on the device. Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. The strong authentication method you use depends on the method implemented by your participating organization. You can generate a security code even if you do not have a network or mobile connection. Enter this security code along with your password to add strong authentication to your favorite websites.